Faxing Problems - Lexmark CX860 Series User Manual

Troubleshooting

Faxing problems

Cannot send or receive faxes
Action
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
Step 2
Make sure that the cable connections for the following equipment
are secure:
•
Telephone
•
Handset
•
Answering machine
Can you send or receive a fax?
Step 3
Check for a dial tone.
•
Call the fax number to check if it is working properly.
•
If you are using the On Hook Dial feature, then turn up the
volume to check if you hear a dial tone.
Can you hear a dial tone?
Step 4
Check the telephone wall jack.
a
Connect the analog telephone directly to the wall jack.
b
Listen for a dial tone.
c
If you do not hear a dial tone, then use a different telephone
cable.
d
If you still do not hear a dial tone, then connect the analog
telephone to a different wall jack.
e
If you hear a dial tone, then connect the printer to that wall jack.
Can you send or receive a fax?
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
Go to step 5. Go to step 4.
The problem is Go to step 5.
solved.
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