Lexmark CX860 Series User Manual page 163

Troubleshooting
Action
Step 2
Check the file you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
Step 3
a
Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b
Resend the scan job.
Is the scan job successful?
Scanner does not close
Action
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?
Scanning takes too long or freezes the computer
Action
Step 1
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Step 2
Select a lower scan resolution.
a
From the home screen, touch Scan To > Scan Settings.
b
Adjust the resolution.
Does scanning take too long or freeze the computer?
Yes No
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Contact
solved. support.
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
163
customer
customer