Solving Imageshare And Imageshare Ii Problems - Polycom iPower 600 User Manual

Chapter 6 - Troubleshooting Tips

Solving ImageShare and ImageShare II Problems

© Polycom, Inc.
Problem
Data or images will not pass through
the Monitor or VGA In connector of
the ImageShare device
Projector connected to the
ImageShare is not displaying output
Corrective Action
• Make sure that all cables to and from the
ImageShare device are correctly installed and
secure.
• If you are using a laptop with the ImageShare,
perform the following steps:
1. Make sure that the laptop screen has been
sent to the ImageShare device by enabling
your laptop to send to an external screen
(as you would do if you connected a
projector to your laptop). Make sure that
the laptop is added to the People and
Content list.
2. Make sure that the laptop screen
resolution, capture resolution, and
frequency settings are correct
(1024x768@ 75 hz). See the laptop
documentation if you need information on
setting up the laptop to send video from its
VGA port.
3. From the Hardware Diagnostics
application, start Automated Testing.
- If the test passes, from the Hardware
Diagnostics application, start Test Video
and select the ImageShare Video Source
option. If the PC or laptop video image
does not appear, call for service.
- If the test fails, call for service.
• Make sure that all cables to and from the
ImageShare device are correctly installed and
secure.
• Consult the documentation that came with the
projector.
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