Solving Video Problems - Polycom iPower 600 User Manual

Chapter 6 - Troubleshooting Tips

Solving Video Problems

© Polycom, Inc.
Problem
Far-end receives or transmits poor
video
Poor local (near-end) video
Corrective Action
• Double-click the
Statistics icon on the taskbar in the lower
right-hand corner of the screen. Check the
video statistics.
- Check the Key frames. A large number or a
steadily increasing number in this field
indicates a network quality problem.
- Redial the call or try connecting at a lower
rate.
• If the problem persists, call for service.
• Make sure that all video, camera, and monitor
cables are correctly installed and secure. (If
necessary, consult the manual that came with
your monitor.)
• From the Hardware Diagnostics application,
start Automated Testing. If the test passes,
the video board is good.
• From the Hardware Diagnostics application,
click Test Video and select the appropriate
video source. If no source is detected,
perform the following steps:
1. Unplug the camera video cable and then
plug it in again, or turn off the Camera and
Microphone module, unplug the video
cable, and then plug it in again.
2. Replace the video cable.
3. Change the cable connections.
4. If the test fails, the video board is faulty. Call
for service.
• If the problem persists, call for service.
Conference
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