Accessing And Viewing Logs - Polycom iPower 600 User Manual

iPower Collaboration System Tips and Troubleshooting

Accessing and Viewing Logs

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A number of log files are available for your use.
From Operating Statistics:
• Call Log — Tracks general information on all of the calls made and
answered by the system. From Operating Statistics, you can view the
statistics and save the log as a text file to the location you specify.
• System Logs (four logs) — Record a variety of technical information that
can help you verify system performance and troubleshoot problems. The
System Detailed Log, ISDN Log, and BAS Codes Log files are located at
C:\DiagLogFile.ptl
and stop these logs from Operating Statistics. A log containing a subset of
the information in the System Detailed Log is located at
and is designed to be copied onto a diskette.
• Configuration Summary — Lists the specific system settings configured
through the AdminTools application. From Operating Statistics, you can
view the settings and save them as a text file to the location you specify
and with a file name you specify. The default file name is
iPowerSysConfigLog.txt
information electronically as a text file and then print and save it for future
reference.
From Hardware Diagnostics:
• Hardware Diagnostics Error Log — Tracks information generated by the
Hardware Diagnostics application. This log file is designed to be copied
onto a diskette and then sent to Polycom for analysis, should you
encounter problems you can't resolve. This log is intended for use by
Polycom, not end users. It is located at
Files\PictureTel\VCS\Diagnostics\ErrorLog.txt
From Windows:
• System, Security, and Application logs — Track system, security, and
application events. Use Microsoft Event Viewer to view and manage these
event logs.
, , and
C:\ISDNLog.log C:\BASCodesLog.log
. Polycom recommends that you save this
. You can start
C:\SysLogFile.ptl
C:\Program
.
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