Solving Network Problems - Polycom iPower 600 User Manual

Chapter 6 - Troubleshooting Tips

Solving Network Problems

© Polycom, Inc.
Problem
Readiness icon is displayed in the
corner of the taskbar
Readiness message:
TCP/IP Connection Error:
Network cable unplugged or
network configured improperly
Readiness message: ISDN cable is
unplugged or the ISDN line is not
active
Corrective Action
• Double-click the exclamation mark icon in the
system tray to view the Readiness message.
• Check the network cables to be sure that they
are properly connected and secure.
• Use the Windows Control Panel to check the
TCP/IP settings.
• Contact your network administrator.
Use ISDN Readiness only in North
America. Elsewhere, the network
Note
deactivates ISDN lines between calls,
which will cause false Readiness
messages.
• Verify that the ISDN lines are connected and
active.
- From the Hardware Diagnostics
application, click Test ISDN Lines. If a line
does not reach the active state, make sure
that it is connected properly. See the iPower
installation documentation for information
about how to connect ISDN lines.
- If the ISDN lines activate, close the
Hardware Diagnostics application and start
the Collaboration application.
- If you still see an ISDN Readiness condition
and your switch type is DMS100, NI1, 5ESS
G3, or 5ESS Multipoint, you may have a
problem registering your SPIDs with the
network. From the Operating Statistics
application, check your ISDN configuration
or contact your network provider.
• Check the lights on the NT-1 boxes. Rapid
blinking (8/second) usually indicates a
network problem. Slow blinking (1/second)
usually indicates an interface or
videoconferencing error.
• If the problem persists, check the provisioning
of the line or contact the network
administrator.
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