Troubleshooting - Planar Dome Q2 Reference Manual

QUICK LINKS
Contents
Index
Regulatory Compliance
Product Information
Warranty
GETTING STARTED
About the Q2 Display
Check Package Contents
Identify Components
Position the Display
Desk Stand Features
INSTALLING THE DISPLAY
Install AX1 Controller
Connect Cables
Install Display Driver
Adjust Display Properties
OPERATING THE DISPLAY
Front-Panel Controls
Screen Adjustments
Dome CXtra Software
APPENDIXES

Troubleshooting

Specifications
USB Connections
Power Management System
Driver Removal
Troubleshooting
Problem
Computer does not restart properly after
installation of AX1 controller
No image appears
Dome Q2 Display
Possible Solution
Verify that the installation instructions were followed correctly.
Check that the controller is properly connected to the display. Make sure
a single display is connected to DVI port #1.
Check the connections to the video and power cables. Secure them as necessary.
Restart your computer in Safe mode. Upon starting, press and hold F8 until you see
the Windows Advanced Options menu. Use the arrow keys to select Safe Mode, and
press Enter.
Check the system configuration of the operating system for the interrupt assignment.
Check that the power cord is securely connected to the display port and to
the grounded outlet.
Press the Power button to turn on the display.
Move the mouse or strike a key on the keyboard to awaken the display from
power-saving mode.
Check that the display is turned on.
Check that the computer is turned on.
Check that the scanning frequency is in a horizontal range from 31 to 94 kHz and
a vertical range from 60 to 85 Hz.
Check that the signal cable is securely connected to the display port and to
the controller board.
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