Page 1 Title page Nortel Communication Server 1000 IP Phone 1230 User Guide...
Page 3 Revision History Revision History March 2008 Standard 01.06. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the images. January 2008 Standard 01.05. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the document.
Page 4 Revision History...
Page 5: Table Of Contents
IP Phone 1230 controls ......26 IP Phone 1230 display ......31 Call features and Flexible Feature Codes .
Page 6 Locking your IP Phone 1230 ..... . 66 Unlocking your IP Phone 1230 ......67 Customizing the Personal Directory .
Page 7 Using Virtual Office on your office IP Phone ..81 Operating your IP Phone 1230 ..... . 83 Entering and editing text .
Page 8 Contents Managing Calls while not on a call ....104 Using Automatic Answerback ....104 Using Call Pickup .
Page 9 Using External Server Applications ....149 Troubleshooting Your IP Phone 1230 ....150 Virtual Office .
Page 10 Contents...
Page 11: Welcome
Welcome Welcome Your Nortel IP Phone 1230 brings voice and data to your desktop. IP Phone 1230 can directly connect to a Local Area Network (LAN) through an Ethernet connection. This guide contains the following topics: • ‘Using your IP Phone 1230” on page 25 •...
Page 12: Feature Overview
Welcome Feature overview Your IP Phone 1230 supports the following features: • four soft keys • six specialized fixed keys Quit Directory Message (Inbox) Redial Services Conference • six fixed call-processing keys Mute Handsfree Goodbye Applications Headset Hold • wall-mountable •...
Page 13 Power over Ethernet (PoE) or power through a supported AC adapter • support to Network Diagnostic Utility • Accessory Expansion Module (AEM) port to connect the Expansion Module The following figure shows a sample IP Phone 1230. Figure 2: IP Phone 1230...
Page 14: Regulatory And Safety Information
Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.
Page 15 Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European EN 60950-1 +A11 ITE equipment - Safety - Part 1: Community General requirements Australia/New...
Page 16 Regulatory and safety information Jurisdiction Standard Description Australia/New CISPR 22 Class B Emissions: Information Zealand technology equipment - Radio disturbance European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2...
Page 17 Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. You can obtain a copy of the Declaration from www.nortel.com/corporate/community/ environment/life_cycle/declarations.html or Nortel Networks GmbH...
Page 18 The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment...
Page 19 Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à...
Page 20 Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Connecting Power Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone. Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection.
Page 21 Regulatory and safety information Operation The earpiece and mouthpiece of the handset can attract and retain small objects. Location Nortel recommends that you install your IP Phone 1230 away from direct sunlight.
Page 22: How To Get Help
How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
Page 23: Related Publications
How to get help Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller. Related publications •...
Page 24 How to get help...
Page 25: Using Your Ip Phone 1230
Using your IP Phone 1230 Using your IP Phone 1230 After you familiarize yourself with the IP Phone 1230 features, you can start to use the phone. This section describes how to use the IP Phone 1230. Getting started The following section introduces the important details of the IP Phone 1230.
Page 26: Ip Phone 1230 Controls
Using your IP Phone 1230 IP Phone 1230 controls This section describes the controls on the IP Phone 1230. Depending on your geographic region, the IP Phone 1230 includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).
Page 27 Using your IP Phone 1230 A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. After a call arrives on a feature key, which is not on the currently displayed page of keys, the IP Phone automatically moves to the page with the active key.
Page 28 Using your IP Phone 1230 Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements. Use the Down...
Page 29 Using your IP Phone 1230 Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. (Headset) The Headset LED indicator, embedded in Headset key, lights to indicate that the headset is in use.
Page 30 Using your IP Phone 1230 Press the Directory key to access directory services. (Directory) Press the Services key and use the navigation keys to access the following (Services) items: • Telephone Options — Volume adjustment — Contrast adjustment — Language —...
Page 31: Ip Phone 1230 Display
IP Phone 1230 display Your IP Phone 1230 display is divided into three sections: • Ten user-defined feature key labels appear on the upper section. •...
Page 32: Call Features And Flexible Feature Codes
Using your IP Phone 1230 Figure 3: IP Phone 1230 LCD screen Call features and Flexible Feature Codes Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software.
Page 33: Installing Your Ip Phone 1230
An improper connector can damage the IP Phone. Consult your System administrator for additional details. Figure 4: Connections on the IP Phone 1230 on page 34 display the connections on an IP Phone 1230...
Page 34 Installing your IP Phone 1230 Figure 4: Connections on the IP Phone 1230 Perform the following steps to connect the components of the phone and to install the phone. • ”Attaching the foot stand (optional)” on page 35 • ”Connecting the handset” on page 35 •...
Page 35: Attaching The Foot Stand (Optional)
Installing your IP Phone 1230 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-degree angle.
Page 36: Connecting The Headset (Optional)
Use your IP Phone 1230 with the approved Nortel AC Adapter (model #N0089601). Note: Your IP Phone 1230 supports AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.
Page 37: Connecting The Lan Ethernet Cable
Connecting the LAN Ethernet cable Note: Your IP Phone 1230 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.
Page 38: Wall-Mounting The Ip Phone (Optional)
Installing your IP Phone 1230 1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your IP Phone marked with the symbol. 2. Thread the cable through the channel in the foot stand.
Page 39: Customizing Your Ip Phone 1230-Basic Features
63 • Virtual Office Login The Virtual Office Login menu is available on the IP Phone 1230. You must configure the Class of Service for Virtual Office. Note: The Password Admin, Virtual Office Login, and Test Local Mode menus are not available on all IP Phone 1230 phones. Consult your system administrator.
Page 40 Customizing your IP Phone 1230—basic features • ”Adjusting Volume” on page 42 • ”Adjusting the display screen contrast” on page 43 • ”Selecting a language” on page 44 • ”Selecting date and time format” on page 45 • ”Accessing display diagnostics” on page 45 •...
Page 41 Customizing your IP Phone 1230—basic features To use the Telephone Options menu, perform the following steps: 1. Press the Services key. (Services) 2. Press the Down keys to scroll and select Telephone Options. 3. Press the Enter key. 4. Press the...
Page 42: Adjusting Volume
Customizing your IP Phone 1230—basic features Adjusting Volume To adjust the volume: 1. Press the Services key, select Telephone Options, and select Volume adjustment 2. Press the Down keys to scroll and select one of the following: — Ringer —...
Page 43: Adjusting The Display Screen Contrast
Telephone Options menu. Note: If an Expansion Module is attached to your IP Phone, changes that you make to the LCD screen contrast of IP Phone 1230 also apply to the display screen contrast configuration of the Expansion Module. Use the following procedure to adjust the display screen contrast.
Page 44: Selecting A Language
Customizing your IP Phone 1230—basic features Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for phone features. Use the following procedure to configure the language. 1. Press the...
Page 45: Selecting Date And Time Format
Customizing your IP Phone 1230—basic features Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. 1. Press the...
Page 46: Selecting A Local Dialpad Tone
Customizing your IP Phone 1230—basic features 2. Press the Down keys to scroll through the list to view display capabilities. Cancel 3. Press the Cancel soft key to return to Telephone Options menu. Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone Multi- Frequency (DTMF) sound, a single tone, or no sound.
Page 47: Viewing Ip Phone Information
Customizing your IP Phone 1230—basic features 3. Press the Select soft key to save the Select Cancel tone selection and return to the Telephone Options menu. Press the Cancel soft key to cancel the modifications. Viewing IP Phone information The Local Set Info option displays the following phone-specific information.
Page 48: Performing Diagnostics
Customizing your IP Phone 1230—basic features Performing Diagnostics The Diagnostics command displays the following phone-specific information. • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) •...
Page 49: Configuring Call Log Options
Customizing your IP Phone 1230—basic features Configuring Call Log Options Use the call log option to configure the following preferences: • ”Configuring the Callers List log” on page 49 • ”Configuring New Call Indication” on page 50 • ”Configuring Preferred Name Match” on page 51 •...
Page 50: Configuring New Call Indication
Configuring New Call Indication You can configure your IP Phone 1230 to display a message that indicates a new call. By default, this option is on. Use the following procedure to configure New Call Indication.
Page 51: Configuring Preferred Name Match
Configuring Preferred Name Match You can configure your IP Phone 1230 to display the name of the caller as defined in your Personal Directory. By default, the option is Off. Use the following procedure to configure Preferred Name Match.
Page 52: Configuring The Area Codes
Customizing your IP Phone 1230—basic features 5. Press the Select soft key to save the Select Cancel configuration. Press the Cancel soft key to keep existing configurations. Configuring the Area Codes Use the Area Code Setup menu to save up to three area codes. When a...
Page 53 Customizing your IP Phone 1230—basic features 4. Press the Down keys to scroll, and select one of the following: — 1st Code — 2nd Code — 3rd Code 5. Press the Enter key. 6. Use the dialpad to enter the number at the prompt.
Page 54 Customizing your IP Phone 1230—basic features 3. Press the Enter key. 4. Press the Down keys to scroll, and select one of the following: — 1st Code — 2nd Code — 3rd Code 5. Press the Enter key. 6. Use the dialpad to edit the number.
Page 55: Selecting A Ring Type
Customizing your IP Phone 1230—basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type. 1. Press the Services key, select Telephone Options, and select Ring type.
Page 56: Enabling Or Disabling Call Timer
Customizing your IP Phone 1230—basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. 1. Press the Services key, select Telephone Options, and select Call timer.
Page 57: Enabling Onhook Default Path
Customizing your IP Phone 1230—basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone. Use the following procedure to enable OnHook Default Path. 1. Press the...
Page 58 Customizing your IP Phone 1230—basic features Use the following procedure to rename the labels. 1. Press the Services key, select Telephone Options, and select Change Feature Key label. (Services) 2. Press the Enter key. 3. Press the feature key to change the 2493 label.
Page 59: Configuring The Name Display Format
You must redefine the custom labels. Configuring the name display format You can configure your IP Phone 1230 to display the name of the calling party in one of the following formats: • first name, last name •...
Page 60: Configuring Live Dialpad
Customizing your IP Phone 1230—basic features 2. Press the Down keys to scroll, and select one of the following: — first name, last name — last name, first name 3. Press the Select soft key to save the Select Cancel configuration.
Page 61 Customizing your IP Phone 1230—basic features 3. Press the Select soft key to save the configuration. Select Cancel Press the Cancel to cancel the modifications.
Page 62: Customizing Your Ip Phone 1230-Advanced Features
Customizing your IP Phone 1230—advanced features Customizing your IP Phone 1230—advanced features You can customize features on your IP Phone 1230 to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only.
Page 63: Managing Your Station Control Password
Note: The Password Admin, and Virtual Office Login menus are not available on all IP Phone 1230 phones. Consult your system administrator. Managing your Station Control Password You can assign a Station Control Password (SCPW) to • lock your IP Phone and prevent the misuse of your IP Phone •...
Page 64: Turning Password Protection On Or Off
Customizing your IP Phone 1230—advanced features 5. Press the Enter key. 6. Enter your new password using the dialpad. To enter special characters, press the key. For information about entering text, see “Using the telephone dialpad” on page Select 7. Press the...
Page 65: Configuring An Electronic Lock On Your Ip Phone
Customizing your IP Phone 1230—advanced features 3. Enter your new password using the dialpad. (if Password Protection is enabled) To enter special characters, press the key. For information about entering text, see “Using the telephone dialpad” on page Enter 4. Press the Enter soft key.
Page 66: Locking Your Ip Phone 1230
Customizing your IP Phone 1230—advanced features Locking your IP Phone 1230 Use the following procedure to lock your IP Phone 1230. 1. Lift the handset. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password. 4. If you dial locally, press the Goodbye key.
Page 67: Unlocking Your Ip Phone 1230
Customizing your IP Phone 1230—advanced features Unlocking your IP Phone 1230 Use the following procedure to unlock your IP Phone 1230. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. If you dial locally, press the Goodbye key.
Page 68: Customizing The Personal Directory
Customizing your IP Phone 1230—advanced features Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice. A Personal Directory entry can contain • last name (up to 24 characters) •...
Page 69: Editing An Entry
Customizing your IP Phone 1230—advanced features 5. Use the dialpad to enter the phone number. 6. Press the Done soft key to save the new entry. Done Cancel Press the Cancel soft key to return to the Add screen without saving the new entry.
Page 70: Deleting An Entry
Customizing your IP Phone 1230—advanced features 4. Press the Done soft key to save the changes. Done Cancel Press the Cancel soft key to return to the Personal Directory without saving your changes. Deleting an entry Use the following procedure to delete an entry.
Page 71: Copying An Entry
Customizing your IP Phone 1230—advanced features Copying an entry Use the following procedure to copy an entry. 1. Press the Directory key and select Personal Directory. 2. Press the Down keys to scroll, and select the desired entry. More 3. Press the More soft key.
Page 72: Searching For An Entry
Configuring the Local tools menu Your IP Phone 1230 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1230. CAUTION Many of the options discussed in this section are for administrator use only.
Page 73 Customizing your IP Phone 1230—advanced features Local tools menu has the following menu options: • ”1. Preferences” on page 75 • ”2. Local Diagnostics” on page 76 • ”3. Network Configuration” on page 77 • ”4. Lock Menu” on page 77 If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad.
Page 74 Customizing your IP Phone 1230—advanced features Table 6 describes the key functions in dialog boxes. Table 6: Navigation key functions in dialog boxes Function Down arrow keys Scroll down in the window. arrow keys Scroll up in the window. Right arrow key Go to the next Edit item.
Page 75: Preferences
Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment.
Page 76: Local Diagnostics
2. Local Diagnostics 2. Local Diagnostics submenu offers the following choices: • IP Set and DHCP Information - View reports about IP Phone 1230 and DHCP operation. • Network Diagnostic Tools - Diagnose network problems using ping and trace route tools.
Page 77: Network Configuration
Customizing your IP Phone 1230—advanced features CAUTION These tools are for the system administrator use only. Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu.
Page 78 Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone. The IP Phone used as a remote phone to connect to your IP Phone 1230 need not necessarily be an IP Phone 1230. Table 8 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1230.
Page 79: Logging On To Virtual Office
Customizing your IP Phone 1230—advanced features Logging on to Virtual Office Use the following procedure to activate Virtual Office on your Office IP Phone from your Remote IP Phone perform the following steps. 1. Press the Services key. (Services) 2. Press the...
Page 80: Using Virtual Office On Your Remote Ip Phone
Office IP Phone 1230. An IP Phone 1120E, that is logged on as a remote phone to an IP Phone 1230 Office phone, provides less information than the IP Phone 1230 because it has fewer display lines.
Page 81: Using Virtual Office On Your Office Ip Phone
Customizing your IP Phone 1230—advanced features Using Virtual Office on your office IP Phone When activated for Virtual Office by a remote IP Phone, your office IP Phone logs off and is no longer operational. When you return to the office, disconnect the remote logon and regain control of your office phone.
Page 82 Customizing your IP Phone 1230—advanced features 2. Press the Up or Down keys to scroll, and select Virtual Office Logout. 3. Press the Enter key.
Page 83: Operating Your Ip Phone 1230
Entering text, Making a call, Using the Corporate directory, and Using the Redial List. Entering and editing text You can enter and edit text on your IP Phone 1230 using the following methods: • ”Using the telephone dialpad” on page 83 •...
Page 84: Making A Call
Operating your IP Phone 1230 6. If the key you want is not visible, press the More soft key to access the next layer of soft keys. 7. Press the key to access the symbols. 8. Press the Left Right keys to move to a specific symbol.
Page 85: Using The Callers List
Operating your IP Phone 1230 • ”Using Predial” on page 96 • ”Using AutoDial” on page 97 • ”Using Ring Again” on page 98 • ”Using Last Number Redial” on page 100 • ”Using Speed Call” on page 100 •...
Page 86 Operating your IP Phone 1230 Dial 2. Press the Dial soft key. Dialing an entry Use the following procedure to dial an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Dial 2. Press the Dial soft key.
Page 87: Using The Redial List
Operating your IP Phone 1230 Deleting the entire Callers List Use the following procedure to delete the entire Callers List. 1. Press the soft key. 2. Choose to delete the entire Callers List Choose to return to the previous screen Using the Redial List The Redial List logs upto 20 outgoing calls.
Page 88 Operating your IP Phone 1230 Dialing an entry Use the following procedure to dial an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Dial 2. Press the Dial soft key. Deleting an entry Use the following procedure to delete an entry.
Page 89: Using Off-Hook Dialing
Operating your IP Phone 1230 Deleting the entire Redial List Use the following procedure to delete the entire Redial List. 1. Press the soft key. 2. Choose to confirm the deletion of the entire Redial List. Choose to return to the previous screen without deletion.
Page 90: Using On-Hook Dialing
Operating your IP Phone 1230 Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 2493 3. Listen for the dial tone and dial the number.
Page 91: Using Handsfree Dialing
Operating your IP Phone 1230 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. 1. Press the Handsfree key. If a headset is connected, press the Headset key. 2. Dial the number.
Page 92 Operating your IP Phone 1230 Muting a handsfree call Use the following procedure to mute a handsfree call. 1. Press the Mute key. The LED indicator flashes. (Mute) 2. Press the Mute key again to return to a two-way handsfree conversation.
Page 93 Operating your IP Phone 1230 2. Press the Headset key. Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. 1. Press the Headset key.
Page 94: Using The Corporate Directory
Operating your IP Phone 1230 Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use the...
Page 95: Using The Personal Directory
Operating your IP Phone 1230 Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory. Note: This feature is not available on all phones. Contact your system administrator to find out if this feature is available for your use.
Page 96: Using Predial
Operating your IP Phone 1230 Using Predial Use the Predial feature to enter, preview, and edit numbers before you make a call. Making a call Use the following procedure to make a call using the Predial feature. 1. Enter the number to be dialed without selecting the line key.
Page 97: Using Autodial
Operating your IP Phone 1230 To change one number at a time, press Delete soft key to backspace. Re- enter the number. 3. Press a line key to dial the number. 2493 Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers.
Page 98: Using Ring Again
Operating your IP Phone 1230 2. Using the dialpad, dial the phone number (including access code) to store on the selected AutoDial key. 3. Press the AutoDial key a second time to AutoDial store the number on the selected key.
Page 99 Operating your IP Phone 1230 Activating Ring Again Use the following procedure to activate Ring Again. 1. Dial a number. The called party does not answer or you receive a busy tone. Ring Again 2. Press the Ring Again soft key.
Page 100: Using Last Number Redial
Operating your IP Phone 1230 Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Ring Again 1. Press the Ring Again soft key a second time. Press the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number.
Page 101 Operating your IP Phone 1230 Storing a Speed Call number Use the following procedure to store a Speed Call number. SpcCtl 1. Press the SpcCtl soft key. The triangular icon flashes to indicate programming mode. 2. At the prompt, enter a one-, two-, or three-digit code (0-999).
Page 102: Using System Speed Call
Operating your IP Phone 1230 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. 1. Lift the handset. 2. Press the System Speed Call soft key.
Page 103: Using Intercom Calling
Operating your IP Phone 1230 Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call.
Page 104: Answering A Call
Operating your IP Phone 1230 Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. 1. Lift the handset. Press the...
Page 105: Using Call Pickup
Operating your IP Phone 1230 Activating Automatic Answerback Use the following procedure to activate Automatic Answerback. 1. Press the AutoAns key. AutoAns Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback. 1. Press the AutoAns key. AutoAns Note: Calls are not forwarded to the voice message service.
Page 106 Operating your IP Phone 1230 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. 1. Lift the handset. 2. Press the GrpPkp soft key. GrpPkp Enter the Pickup Group FFC.
Page 107: Managing Calls During A Call
Operating your IP Phone 1230 3. Dial the DN of the IP Phone that is ringing (and does not belong to your call pickup group). If the pickup DN or group number is invalid (you hear an overflow burst tone and the screen displays Goodbye and try again);...
Page 108: Using Call Waiting
Operating your IP Phone 1230 Retrieving a call on hold Use the following procedure to retrieve a call on hold. 1. Press the line (DN) key beside the flashing LCD indicator. Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call.
Page 109: Transferring A Call
Operating your IP Phone 1230 2. Press the line (DN) key associated with the first call. Transferring a Call Use the Transfer feature to redirect a call to the appropriate person. Transferring a call to a third party Use the following procedure to transfer a call to a third party.
Page 110: Using Timed Reminder Recall
Operating your IP Phone 1230 Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. 1. If the called party does not answer the transferred call, press the line (DN) key (next to the LCD indicator) to reconnect to the calling party.
Page 111: Using Attendant Recall
Operating your IP Phone 1230 If the transferred call is not answered, your IP Phone rings. Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered.
Page 112 Operating your IP Phone 1230 Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Park 1. During an active call, press the Park soft key twice.
Page 113 Operating your IP Phone 1230 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. 1. Press the Trans soft key. Trans Conf Press the Conference soft key.
Page 114: Recording A Calling Party (Caller) Number
Operating your IP Phone 1230 Park 2. Press the Park soft key. 3. Dial the DN where you parked the call. If a parked call is not retrieved within a specific time, it rings back to your IP Phone or to the attendant.
Page 115: Managing Calls While Away From Your Desk
Operating your IP Phone 1230 2. Press the flashing line (DN) key. The call waiting information appears. If you use another feature, you can use Display key to access information associated with those feature keys. Managing Calls while away from your desk...
Page 116: Using Internal Call Forward
Operating your IP Phone 1230 3. Press the soft key. Fwd.. Deactivating Call Forward Use the following procedure to deactivate Call Forward. 1. Press the soft key. Fwd.. Lift the handset and enter the Call Forward All Calls Deactivate FFC.
Page 117 Operating your IP Phone 1230 Forwarding internal calls only Use the following procedure to forward internal calls only. 1. Press the IntForward key. IntForward Lift the handset and enter the Internal Call Forward Activate FFC. 2. Dial the DN to which you want to forward your internal calls.
Page 118: Using Remote Call Forward
Operating your IP Phone 1230 Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Phone to another from a remote IP Phone. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward.
Page 119 Operating your IP Phone 1230 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal. 7. Press the key. Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward.
Page 120 Operating your IP Phone 1230 6. Press the key.
Page 121: Managing Multiparty Calls
Operating your IP Phone 1230 Managing multiparty calls Use the following features to enable multiparty conversations • ”Using Call Join” on page 121 • ”Setting up a Conference Call” on page 121 • ”Using Conferee Selectable Display” on page 122 •...
Page 122: Using Conferee Selectable Display
Operating your IP Phone 1230 2. Dial the number of the person to add to the conference call. You can talk to the person without intervention from the party on hold. Instead of dialing a number, you can press the...
Page 123 Operating your IP Phone 1230 Viewing active conferees Use the following procedure to view active conferees. 1. During a conference call, press the ConfDsp Confdsp key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee.
Page 124: Using Group Call
Operating your IP Phone 1230 3. For a single conferee, press the Goodbye key. If configured, the (Goodbye) Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected.
Page 125 Operating your IP Phone 1230 Note: During a group call, only the person who initiated the group call can put the call on hold. Answering a group call Use the following procedure to answer a group call. 1. Lift the handset.
Page 126: Managing Calls While Busy At Work
Operating your IP Phone 1230 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy.
Page 127: Hotel Applications
Operating your IP Phone 1230 Hotel Applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1230. In a hotel environment guests can access the following services: • ”Configuring Automatic Wake-Up” on page 127 •...
Page 128 Operating your IP Phone 1230 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hours followed by the minutes.
Page 129: Activating Message Registration
Operating your IP Phone 1230 Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm).
Page 130 Operating your IP Phone 1230 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Press the key. Changing meter Use the following procedure to change a meter. 1. Press the key. 2. Dial the...
Page 131: Using Maid Identification
Operating your IP Phone 1230 Resetting a meter to zero Use the following procedure to reset a meter to zero. 1. Press the key. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Press the key.
Page 132 Operating your IP Phone 1230 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection = Room failed inspection = Cleaning skipped You hear the interrupted dial tone.
Page 133: Using Room Status
Operating your IP Phone 1230 Using Room Status Use the Room Status feature to display the status of a room. Displaying room status Use the following procedure to enter cleaning status. 1. Press the key. 2. Dial the Directory Number (DN) for the room.
Page 134 Operating your IP Phone 1230 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code.
Page 135: Paging Features
Operating your IP Phone 1230 Paging Features The IP Phone 1230 supports the following paging voice call features: • ”Using Call Page Connect to make an announcement” on page 135 • ”Using Radio Page” on page 135 • ”Using Voice Call” on page 138...
Page 136 Operating your IP Phone 1230 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. 1. Lift the handset. 2. Dial the Radio Paging Access FFC. You hear the paging tone (two beeps followed by a dial tone).
Page 137 Operating your IP Phone 1230 2. Dial the Radio Paging Access FFC. You hear the ringback tone. The paged party can use any IP Phone to enter a Radio Paging Answer FFC, and their own DN number. 3. If your call remains unanswered for a...
Page 138: Using Voice Call
Operating your IP Phone 1230 Using Voice Call Use the Voice Call feature to make an announcement from another IP Phone speaker. Making a voice call Use the following procedure to make a voice call. 1. Lift the handset. 2. Press the...
Page 139: Overriding A Busy Signal
Operating your IP Phone 1230 • ”Using Enhanced Override” on page 141 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. 1. Dial a number. You receive busy tone. 2. Press the EnhOvr key.
Page 140 Operating your IP Phone 1230 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. 1. Dial a number. You receive busy tone. 2. Press the EnhOvr key. EnhOvr Enter the Override FFC to initiate a Forced Camp-on. The called party receives a tone. You receive a ring signal or a busy signal, depending on the options chosen.
Page 141: Using Enhanced Override
Operating your IP Phone 1230 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. 1. Dial a number. You receive a busy signal. 2. Press the EnhOvr key. EnhOvr Enter the...
Page 142: Using Centrex Services
Operating your IP Phone 1230 Using Centrex Services You can use a few Centrex services from your IP phone. Contact your system administrator to determine if the following features are available: • ”Using Centrex or Exchange Line Switchhook Flash” on page 142 •...
Page 143: Miscellaneous Call Features
Operating your IP Phone 1230 2. Press the AutoDial key to call the Autodial number desired. 3. Press the Goodbye key to end the call. (Goodbye) Miscellaneous Call Features Some call features are available only if your system administrator configures them. Contact your system administrator to determine if the following call features are available.
Page 144: Charging A Call Or Charging A Forced Call
Operating your IP Phone 1230 Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key. 1. Press the Trans soft key. Trans Conf Press the Conf key. 2. Dial the...
Page 145 Operating your IP Phone 1230 Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. Charging a call in progress Use the following procedure to charge a call in progress.
Page 146 Operating your IP Phone 1230 3. Dial the charge account number. 4. Press the line (DN) key to return to the 2498 call. Charging a transferred call to an account Use the following procedure to charge a transferred call to an account.
Page 147 Operating your IP Phone 1230 4. After you hear the dial tone, dial the number to which you are transferring the call. Trans 5. Press the Transfer soft key when you hear the IP Phone ring. You can talk privately to the person at...
Page 148: Using The Buzz Signal
Operating your IP Phone 1230 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Conference soft key. Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request.
Page 149: Using Privacy Release
Depending on which features are available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100).
Page 150: Troubleshooting Your Ip Phone 1230
Troubleshooting Your IP Phone 1230 This section provides basic information about troubleshooting your IP Phone 1230 if Virtual Office causes a problem. For additional help, see ”How to get help” on page Virtual Office Virtual Office can cause error messages to display on-screen.
Page 151 Troubleshooting Your IP Phone 1230 Table 10: Troubleshooting Virtual Office (Part 2 of 4). Displayed Probable cause Action message Invalid ID (2) Incorrect User ID Enter correct User ID. entered. Invalid ID (3) Incorrect User ID Enter correct User ID.
Page 152 Troubleshooting Your IP Phone 1230 Table 10: Troubleshooting Virtual Office (Part 3 of 4). Displayed Probable cause Action message Permission Incorrect User ID Enter correct User ID. Denied (4) entered. Attempt to log on to a Go to an IP Phone...
Page 153: Flexible Feature Codes
Troubleshooting Your IP Phone 1230 Table 10: Troubleshooting Virtual Office (Part 4 of 4). Displayed Probable cause Action message Server Network problem. Notify system Unreachable (2) administrator if the problem persists. Flexible Feature Codes Use the Table 11 to track and organize the FFCs assigned to features by your system administrator.
Page 154 Troubleshooting Your IP Phone 1230 Table 11: Flexible Feature Codes (Part 2 of 2) Feature Feature Call Park Pickup Group Electronic Lock Radio Paging Access Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Internal Call Forward...
Page 155: Ip Phone 1200 Expansion Module
IP Phone 1200 Expansion Module This section provides information about the LCD Expansion Module with 12-Key Self-Labeling supported by IP Phone 1230. The Expansion Module is a hardware accessory that connect to the IP Phone and provides additional line appearances and feature keys.
Page 156: Expansion Module Keys And Descriptions
IP Phone 1200 Expansion Module Expansion Module keys and descriptions For the location of the keys and components on the Expansion Module, see the ”LCD Expansion Module:12-Key Self-Labeling” on page 156. Figure 6: LCD Expansion Module:12-Key Self-Labeling Display (LCD) User-defined feature keys Table 12: Expansion Modules keys descriptions on page 157 gives a...
Page 157 IP Phone 1200 Expansion Module Table 12: Expansion Modules keys descriptions Key or components Description User-defined feature The keys on the Expansion Modules are keys programmable, with LCD labels. The system administrator programs these keys as either memory, line, or intercom keys. A steadily lit icon beside a programmable line key indicates that the line is active.
Page 158 IP Phone 1200 Expansion Module...
Page 159: Terms You Should Know
Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Page 160 Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off.
Page 161 Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Phone, or (d) a line is automatically selected for an outgoing call.
Page 162 Terms you should know programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).
Page 163: Index
Index Index Configuring Live Dialpad 60 Configuring New Call Indication 50 About the IP Phone 2004 159 Configuring Preferred Name Match Accessing display diagnostics 45 Accessory Expansion Module 13 Configuring the Area Codes 52 Adjusting Volume 42 Configuring the Callers List log 49 Answering a call 104 Configuring the Local Tools Menu Applications 28...
Page 164 Message Registration 129 Indicator status 160 Message waiting indicator 162 Information display 160 Miscellaneous Call Features 143 Installing your IP Phone 1230 33 More key 26 Interrupted dial tone 160 Mute key 27 IP Phone 1200 Expansion Module Muting a handsfree call 92...
Page 165 Index On-hook dialing 90 Special Prefix code (SPRE) 161 Override a busy signal 135 Station Control Password (SCPW) Status Messages 162 Switchhook 162 Paging tone 161 Switching from handset mode to Password Admin 31 handsfree 92 Performing Diagnostics 48 Switching from handsfree to Placing a call on hold 107 handset mode 92 Power over Ethernet 13...
Page 166 Index Using Handsfree dialing 91 Using HotLine 102 Using Intercom calling 103 Using Internal Call Forward 116 Using Last Number Redial 100 Using Make Set Busy 126 Using Off-hook dialing 89 Using On-hook dialing 90 Using Predial 96 Using Remote Call Forward 118 Using Ring Again 98 Using Speed Call 100 Using System Speed Call 102...
Page 168 CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. Publication Number: NN43142-101 Document Release: Standard 01.06...

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