Observe - Nortel i2002 User Manual

Supervisor features
Transition to Night Service
NitSvc
Deactivate Night Service
NitSvc

Observe

Use the Observe feature to monitor an agent in a call.
Observ
Agtkey
or
CallAgt
Observ
22
1. Press the Night
2. Press the 8 key (8=T for Transition) to
activate Transition mode.
The Night Service LCD flashes. All
calls in the queue remain in the queue
and new calls receive night service.
1. Press the Night
2. Press the 3 key (3=D for Day) to resume
Day mode.
The Night Service LCD flashes. New
calls enter the queue.
1. Press the Observe
2. Press a selected
agent's Position ID.
3. Press the Call Agent
you are monitoring.
4. Press the Observe
observation.
key.
key.
key.
Agent key or dial the
to talk to the agent
key to terminate the