Nortel i2002 User Manual page 12

Agent and Supervisor features
No Supervisor ID, No Priority
Supervisor ID, No Priority
No Supervisor ID, With Priority
Supervisor ID, With Priority
Default Login
If you normally use the same telephone, use the Default Login to login just one time
at the beginning of a shift. The Default Login uses your previous shift's login to place
you in the same ACD queues and with the same Supervisor.
InCall
12
Dial your Agent ID
#
ACD DN 2 ACD DN 3
# #.
ACD DN 5
Dial your Agent ID
#
ACD DN 1 ACD DN 2
#
ACD DN 3 ACD DN 4
# #.
ACD DN 5
Dial your Agent ID
#
Priority 1 ACD DN 2
#
ACD DN 3 Priority 3
#
Priority 4 ACD DN 5
Dial your Agent ID
ACD DN 1 # Priority 1
Priority 2 # ACD DN
ACD DN 4 # Priority 4
Priority 5 ##.
3. Press the InCall
key to enter the ACD queue.
1. Lift the Handset.
2. Press the InCall
# #
ACD DN 1
#
ACD DN 4
#
Supervisor ID
#
#
# #
ACD DN 1
#
Priority 2
#
ACD DN 4
# Priority 5 ##.
# Supervisor ID
# ACD DN 2
3# Priority 3 #
# ACD DN 5
key or the Not Ready
key.
#
#
#
#
#
#
#