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Q:The modem does not connect with another modem.
C:There may be a problem with the remote modem if you do
not hear the high pitched tone from the remote modem.
Q:Occasionally, the modem gives a burst of errors.
C:The telephone line may be noisy or bad.
A:Hang up the call and try to connect again for getting a better
telephone line.
C:If there are other telephones on the same line that your
modem is using, someone may have picked up a telephone
on that extension.
C:Your telephone line may have the call waiting feature.
A:Try adding '*70,' to your ATDT dialing command line. If it
doesn't help, ask your telephone company how to disable it
temporarily.
Q:The modem gets errors in transmitted data randomly.
A:Try to use V.42 or MNP1-4 if possible.
A:Connect the modems at a slower baud rate.
Q:After you download a file, it was not stored on your disk
drive.
C:If both modems are using MNP or V.42 protocol, then the
flow control may not be enabled.
A:Configure your software to use RTS/CTS flow control. That
will cause your computer to pause long enough for the file to
be stored to disk.
Q:The text on the screen is not legible.
C:Your software settings may not match the settings on the
remote site.
A:Make sure your data bits, stop bits, and parity settings
match the settings that the other computer is using. The two
PLANET ENW-3503 User's Manual
5 Q & A
5-5
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