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Appendix
Troubleshooting
My caller ID isn't working.
Caller ID is a subscription service. You must subscribe to this
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service from your telephone service provider for this feature to
work on your phone.
The caller may not be calling from an area that supports caller ID.
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Both your and your caller's telephone service providers must use
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caller ID compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital
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subscriber line) through your telephone line, you must install a
DSL filter between the telephone line cord and the telephone
wall jack (page 11). The filter prevents noise and caller ID
problems resulting from DSL interference. Please contact your
DSL service provider for more information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features
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from your telephone service provider. Caller ID features works
only if both you and the caller are in areas offering caller ID
service, and if both telephone service providers use compatible
equipment.
System screens all my incoming calls.
You may have selected the Screen unknown or Screen robot
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profile setting for Smart call blocker (see page 73). The
telephone asks callers to announce their names or press the
pound key (#). We recommend that you add the phone numbers
of your family members and friends, and desired businesses to
your Directory (see page 52) or Allow list (see page 84), or
add their names to the Star name list (see page 89). This will
avoid Smart call blocker to screen their calls.
To turn Smart call blocker off, see Set Smart call blocker on/off
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on page 77.
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