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Fault
No ignition (AC)
No ignition (DC)
The automatic ignition
function does not work.
The burner flame is not
uniform.
The flow of gas does not
appear normal or no gas
comes out.
The kitchen smells of
gas.
The safety valves on
one of the burners are
not working.
Rating plate is for illustration purpose only and its specifications vary across models.
Possible cause
Defective fuse.
The automatic safety switch or circuit
breaker has tripped.
Electrode gap excessive
Ignitor connections loose
The battery have been used (drained)
up.
Electrode gap excessive
Ignitor connections loose
Cleaning products stuck between the
ignitor and the burners.
The burners are wet.
The burner covers are not correctly
positioned.
The appliance is not earthed, is not
correctly connected or the earth wire is
faulty.( AC only)
The burner components are not
correctly positioned.
The grooves on the burner cap & base
are dirty.
The gas supply is blocked via
intermediary valves.
If the gas is supplied from a gas
cylinder, check that this is not empty.
A gas tap has been left on. There may
be a leak in the gas cylinder coupling.
The control knob was not held down
for long enough.
The grooves on the burner cap & base
are dirty.
If problem persists after the above check, please contact Rinnai Customer Care Centre for
Assistance.
Please quote the model number of your appliance as shown on the rating plate attached to your
equipment.
For service call under warranty, please note that it is necessary to produce your proof of purchase
and valid warranty card.
Trouble shooting Guide
Solution
Check the fuse in the main fuse box
and change it if it is damaged.
Check the main control panel to see
if the automatic safety switch or
circuit breaker has tripped
Check gap, and adjust. The gap
should be around 4 to 5mm.
Replaced a new battery
Check gap, and adjust. The gap
should be around 4 to 5mm.
The space between the ignitor and
the burner must be clean.
Dry the burner covers carefully.
Check that the covers are correctly
positioned.
Contact your local Rinnai customer
care centre.
Ensure the components are
correctly positioned.
Clean the grooves on the burner
cap & base.
( depending on model)
Open all intermediary valves.
Change the gas cylinder.
Turn off the gas taps.
Check that the coupling is sound.
Call your local Rinnai customer care
centre if it is leaking from the hob.
Once the burner is lit, hold the
control knob down a few seconds
longer.
Clean the grooves on the burner
cap & base.
24
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