Chapter 7 Troubleshooting - Epson Endeavor P60 User Manual

Chapter- 7
Troubleshooting
If you have any problems as you set up and use your
computer, refer to this chapter. You can correct most problems
by adjusting a cable connection, repeating a software
procedure, or resetting the computer.
If the suggestions here do not solve the problem, contact your
Authorized EPSON Servicer or the EPSON Connection.
ldentifying Your System
When you request technical assistance, be ready to provide the
serial number of your computer, its system BIOS version
number, its configuration (including the type of disk drives,
monitor, and expansion boards), and the names and version
numbers of any software programs you are using.
Use these guidelines to locate information about your system :
Serial number:
System BIOS
version:
System
configuration:
MS-DOS version:
Look on the back panel of the computer to
find the serial number.
Restart your system. You'll see the system
BIOS version number displayed on the
screen when your system performs its
power-on self test.
Start Setup and check your configuration.
At the MS-DOS prompt, type VER and
press Enter to see the MS-DOS version
number.
Troubleshooting 7- 1