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Related Manuals for Bay Networks Voice Gateway
Summary of Contents for Bay Networks Voice Gateway
- Page 1 Voice Services Software Installation Guide Part No. 303143-A Rev. 00 July 1998...
- Page 2 Portions of the code in this software product may be Copyright © 1988, Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms of such portions are permitted, provided that the...
- Page 3 University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from such portions of the software without specific prior written permission.
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Page 5: Table Of Contents
Configuring Oracle System Identification ...1-7 Adding Database Alias ...1-7 Editing the listener.ora File ...1-9 Chapter 2 Starting the Installation Process Installing the Hardware Key ...2-1 Software Serial Number ...2-2 Registration File ...2-2 Starting the Server Installation Program ...2-2 303143-A Rev. 00 Contents... - Page 6 Chapter 3 Installing the Control Center Application Installation ...3-1 Starting the Control Center ...3-4 Chapter 4 Installing the Gateway Routing Manager Before You Install ...4-1 Database Implications ...4-2 Server Installation ...4-2 Using Microsoft SQL Server ...4-10 Using Oracle Workgroup Server ...4-11 Continuing Server Installation ...4-13 Configuring Account Authorization ...4-14 Modify the SQL Database ...4-14...
- Page 7 Figure 1-1. Choose Database Alias Dialog Box ...1-8 Figure 1-2. Confirm Adding Database Alias Dialog Box ...1-8 Figure 2-1. Server Selection Dialog Box ...2-3 Figure 2-2. Serial Number Dialog Box ...2-4 Figure 2-3. Ready to Install Dialog Box ...2-5 Figure 2-4. Welcome Dialog Box ...2-6 Figure 3-1.
- Page 9 Table 1-1. Voice Services Components ...1-1 Table 1-2. Control Center (CC) System Requirements ...1-3 Table 1-3. Gateway Routing Manager (CS) System Requirements ...1-3 Table 1-4. Event Manager (EMS) System Requirements ...1-4 Table 1-5. Database License Limit Definitions ...1-5 303143-A Rev. 00 Tables...
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Page 11: About This Guide
NT® operating system, Oracle® or Microsoft SQL Server™ database, and TCP/ IP networking concepts. If you want to Familiarize yourself with the Voice Gateway components before starting the installation process Learn how to begin the Voice Services installation process Install the Control Center application... -
Page 12: Conventions
Internet. Go to support.baynetworks.com/library/tpubs. Find the Bay Networks products for which you need documentation. Then locate the specific category and model or version for your hardware or software product. Using Adobe Acrobat Reader, you can open the manuals and release notes, search for the sections you need, and print them on most standard printers. -
Page 13: Bay Networks Customer Service
Bay Networks Customer Service You can purchase a support contract from your Bay Networks distributor or authorized reseller, or directly from Bay Networks Customer Service. For information or to purchase a Bay Networks service contract, either call your local Bay Networks field sales office or one of the following numbers: Region United States and Canada... -
Page 14: Bay Networks Educational Services
Voice Services Software Installation Guide Bay Networks Educational Services Through Bay Networks Educational Services, you can attend classes and purchase CDs, videos, and computer-based training programs about Bay Networks products. Training programs can take place at your site or at a Bay Networks location. -
Page 15: Getting Started
This chapter introduces the Voice Services software components and lists the hardware and software required to install and use them. This chapter also lists any prerequisites needed before starting the installation process. Software Components The Voice Services product package is made up of the following software components: Table 1-1. -
Page 16: For More Information
For more information about the features of each of the Voice Services applications, refer to the following documentation on your Voice Services Software and Documentation CD. All documentation is in Adobe Acrobat format (.pdf files) and can be found in the manuals directory on this CD. Install Adobe Acrobat Reader Version 3.01 to view these files. -
Page 17: System Requirements
System Requirements Table 1-2, Table each Voice Services component. Make sure these items are set up and operating correctly before installing any Voice Services components. All items are required, unless otherwise noted. Table 1-2. Control Center (CC) System Requirements Component Description Hardware: •... -
Page 18: Before You Install
Recommended: • Before You Install Before installing the Voice Services software components, review any prerequisite information contained in each chapter. This information describes the hardware, software, and any miscellaneous items required before installing a component. Make sure all prerequisites are installed, operating correctly, and available before proceeding with the installation process. -
Page 19: Sql Database Licenses
SQL Database License Limits Database connection licenses are acquired and released on a per request or need basis. The Control Center and Voice Gateway applications operate at a higher priority and must have their license available in order to process their request immediately rather than queuing up in a first-in first-out manner. -
Page 20: Gateway Routing Manager Licenses
CS children, plus one for the background cleanup process. • The persistent sockets are for the Control Center application and the Voice Gateway (WGX) application. Each Control Center and Voice Gateway server will require one database license for each application. •... -
Page 21: Configuring Oracle System Identification
Suppose there are a maximum of two Control Center applications connected to the CS at any one time. There will be a maximum of three Voice Gateway servers connected to the CS at any one time. The CS queries will take less than one second to process. -
Page 22: Figure 1-1. Choose Database Alias Dialog Box
Voice Services Software Installation Guide • Enter Figure 1-1. The Choose Protocol dialog box opens. Select TCP/IP The Choose TCP/IP Host Name and Database Instance dialog box opens. Enter the TCP/IP host name. If you have any questions about the... -
Page 23: Editing The Listener.ora File
If the information is correct, click on • If the information displayed in the dialog box is incorrect, click on to return to the previous windows to correct the information. The SQL Net Easy Configuration dialog box opens. Click on The Choose Database Alias dialog box opens. - Page 24 Voice Services Software Installation Guide SID_LIST_LISTENER = (SID_LIST = (SID_DESC = (SID_NAME = ORCL) (SID_DESC = (SID_NAME = CS) PASSWORDS_LISTENER = (oracle) Save the changes to the file. Exit from the text editor. 1-10 303143-A Rev. 00...
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Page 25: Starting The Installation Process
Before starting the installation process, do the following: • Make sure the system on which you plan to install the software is set up and configured with the items listed in • Make sure any prerequisite hardware or software is installed and operating correctly. -
Page 26: Software Serial Number
The registration file has the file name extension .reg and is stored in the path, \NetSpeak\config\. If the Voice Services software is re-installed on (moved to) another computer, the same registration file can be used only if the associated hardware key is connected to the parallel port of the new computer. -
Page 27: Figure 2-1. Server Selection Dialog Box
If you select a component accidentally, you can undo the selection later because the installation program allows you to verify and change selections before it installs the Voice Services software onto the system. 303143-A Rev. 00 Server Selection Dialog Box... - Page 28 Voice Service, you cannot continue. The installation program displays an error message and then stops. Record the software serial number for future use. It is required when ordering registration files or software upgrades from Click on Ready to Install Dialog Box •...
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Page 29: Figure 2-3. Ready To Install Dialog Box
Figure 2-3. Click on Welcome Dialog Box software you are installing. Record this information for future use. If you ever contact Bay Networks Customer the software version you are using. You can also retrieve version information from the Control Center by displaying the About Control Center dialog box. -
Page 30: Figure 2-4. Welcome Dialog Box
Voice Services Software Installation Guide Figure 2-4. • To exit the installation program from the Cancel installation program. Click on The License Agreement dialog box opens, possibly followed by Review the displayed information, and, if you agree, click on continue. - Page 31 Click on From this point on, the installation process is different for each component. To continue, go to the specific component chapter: • Chapter 3 “Installing the Control • Chapter 4 “Installing the Gateway Routing • Chapter 5 “Installing the Event 303143-A Rev.
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Page 33: Installing The Control Center
This chapter describes how to install the Control Center application. Before starting: • Make sure the system on which you plan to install the software is set up and configured with the Control Center items listed in • Make sure all steps in... -
Page 34: Figure 3-1. Destination Directory Dialog Box
Voice Services Software Installation Guide Figure 3-1. This dialog box displays the default directory and subdirectories created by the installation program when installing the Control Center application. • If you want to change the directory where files will be installed, click on Browse. -
Page 35: Figure 3-2. System Identification Dialog Box
Figure 3-2. Enter a unique name that identifies this instance of the Control Center. Include in the name the location, purpose, domain, or IP address of the system. Although the installation program displays a name in the field that it retrieves from the Windows registry, you should enter a unique name to identify this server on this computer system to the Voice Services network. -
Page 36: Starting The Control Center
Click on A progress window opens showing files as they are copied onto the system. When the software is installed, a successfully installed dialog box opens. Click on If the Control Center is the only Voice Services component selected for installation, another successfully installed dialog box opens indicating all services have been installed. -
Page 37: Installing The Gateway Routing Manager
This chapter describes how to install and configure the Gateway Routing Manager (CS). Before starting: • Make sure the system on which you plan to install the software is set up and configured with the Gateway Routing Manager (CS) items listed in Requirements. •... -
Page 38: Database Implications
Voice Services Software Installation Guide Database Implications The Microsoft SQL Server has a scratch database that it uses to manage queries, temporary tables, and temporary data of any type. This scratch database is named tempdb. By default, the Gateway Routing Manager database is 20 MB when it is installed. - Page 39 Figure 4-1. This dialog box displays the default directory and subdirectories created by the installation program when installing the Gateway Routing Manager (CS). • If you want to change the directory where files will be installed, click on Browse Click on Select Subcomponent Option Dialog Box Service If you are installing the CS on one computer system and the database on...
- Page 40 Voice Services Software Installation Guide Figure 4-2. Choose application. Choose the Voice Services server software, do not select overwriting existing database tables. Click on System Identification Dialog Box Select Subcomponent Option Dialog Box when installing the Gateway Routing Manager Service Database when using an SQL database.
- Page 41 Figure 4-3. Enter a unique name that identifies this instance of the Gateway Routing Manager (CS). Include in the name the location, purpose, domain, or IP address of the system. Although the installation program displays a name in the field that it retrieves from the Windows registry, you should enter a unique name to identify this server on this computer system to the Voice Services network.
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Page 42: Figure 4-4. Select System Information Dialog Box
Voice Services Software Installation Guide Figure 4-4. The installation program automatically enters the System Hostname, System TCP/IP Address, and the Local PBX Hostname based on information contained in the Windows NT registry. The System Hostname appears in these fields. Click on... - Page 43 Figure 4-5. Enter a user name, password, and password verification to access the Control Center. Click on Select Database Type Dialog Box Select the type of database you are going to use with the CS Depending on your selection, different windows are displayed to configure the database.
- Page 44 Voice Services Software Installation Guide Figure 4-6. Select Microsoft SQL Server Click on The Database Warning dialog box opens. Any previous database files will be deleted. • If you want to skip the database installation, click on Select Subcomponent Option Dialog Box...
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Page 45: Figure 4-7. Select Routing Option Dialog Box
One or two windows might open and display a message that the data source already exists. Click on 303143-A Rev. 00 Installing the Gateway Routing Manager Select Routing Option Dialog Box if the Voice Gateway is not using routing. None unless instructed by a NTC Routing Service. -
Page 46: Using Microsoft Sql Server
Voice Services Software Installation Guide From this point on, the installation process is different for each database type. Continue with one of the following: • Using Microsoft SQL Server • Using Oracle Workgroup Server Using Microsoft SQL Server If you selected... -
Page 47: Using Oracle Workgroup Server
default user ID. The password field is blank; however, your SQL database administrator may require a password to access the SQL Server database. Consult your SQL database administrator and change the SQL Server user ID and password if instructed to do so. If the SQL Server is not accessible to the Gateway Routing Manager (CS) as described in error message and does not completely install the server. - Page 48 Voice Services Software Installation Guide The installation program automatically sets these parameters when installing the databases. Typically, the defaults are suitable for most environments. Networks Customer Service not suitable. Click on these defaults are suitable for most environments. Figure 4-10.
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Page 49: Continuing Server Installation
Continuing Server Installation Insert the diskette with the registration file into the appropriate drive and then click on If you have a previous version of Voice Services software on the computer system, the Figure 4-11. Click on an existing registration file, and then click on successful installation dialog box. -
Page 50: Configuring Account Authorization
Voice Services Software Installation Guide If you selected other Voice Services components to be installed at the same time, the installation program continues with the next component from the list. Note: The installation program may display a message that prompts you to restart the computer system. -
Page 51: Customizing The Sample Code For One Customer
DELETE FROM customer_account_t WHERE pin = '0' DELETE FROM account_t where creditCardNum='' INSERT INTO customer_t VALUES(0, 'Test0', '0', 'TEST', '0@netspeak.com', '1 Software Drive', (null), 'Software City', 'Florida', ‘United States', '90245', '1-800-NET-SPEAK', 1-800-FAX-NETS', 'NetSpeak Corporation', 0, 'Aug 19 1997 7:10PM', 'TestCase1', 'Pers_NoCPS', 'Software City', ‘Florida', 'UNITED STATES', 'NETSPEAK CORPORATION') -
Page 52: Entering The Customers In The Database
Voice Services Software Installation Guide Edit the following variables: • In the first line, locate the first, second, third, and fifth variables. In the sample code, these are respectively. For the second customer, change the (one). For the third customer, change the (two). -
Page 53: Viewing The Database Containing The Customer Account Numbers And Pins
They are named 0@netspeak.com, 1@netspeak.com, 2@netspeak.com, etc. Highlight the customer’s name, and select the of the screen. From here you can edit the customer’s personal information as described in your Control Center Administration Guide. Viewing the Database Containing the Customer Account Numbers and PINs In SQL Query, select the Enter the following query into SQL Query:... - Page 54 Voice Services Software Installation Guide For information about logging in to and configuring the Gateway Routing Manager, refer to the Control Center Administration Guide. 4-18 303143-A Rev. 00...
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Page 55: Installing The Event Manager
This chapter describes how to install the Event Manager (EMS). Before starting: • Make sure the system on which you plan to install the software is set up and configured with the Event Manager (EMS) items listed in Requirements. •... -
Page 56: Server Installation
Voice Services Software Installation Guide Server Installation After the Event Manager computer system is properly set up and configured, proceed with the installation process. Connect the hardware key to the parallel port of the computer. For instruction, refer to Complete the steps in Select Destination Directory Dialog Box Figure 5-1. -
Page 57: Figure 5-2. Database Installation Options Dialog Box
Select Click on The Select Database Type dialog box opens. Select the type of database you are going to use with the Event Manager. Specify if you are using Microsoft SQL Server or Oracle Workgroup Server. Click on Database Installation Options Dialog Box Figure 5-2. - Page 58 Voice Services Software Installation Guide Click on If you chose to install a new database, the Database Warning dialog box opens. Any previous database files will be deleted. If you want to skip the database installation, click on dialog box. Clear the program.
- Page 59 Select the Voice Services that will use the EMS to record data. Note: The CS option is the Gateway Routing Manager and the GFS option is the GMDR (Gateway Message Detail Recording) Forwarding Server. Click on System Identification Dialog Box Figure 5-4.
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Page 60: Using Microsoft Sql Server
Voice Services Software Installation Guide The name entered in this dialog box is used as a host identifier when managing Control Center and Voice Services security. For information about security administration, refer to the Control Center Administration Guide. Click on The Ready to Install dialog box opens. -
Page 61: Figure 5-5. Database Login Information Dialog Box
Figure 5-5. In this dialog box, specify the access the SQL Server database. The user ID and password are required so that the installation program can log in to the SQL Server and create the databases and users for the Event Manager. -
Page 62: Using Oracle Workgroup Server
Voice Services Software Installation Guide A progress bar is displayed as files are copied and the database is created. A message is displayed stating this process may take several minutes while the databases are configured. Proceed to Using Oracle Workgroup Server... -
Page 63: Continuing Server Installation
The Install Registration Files dialog box opens. Insert the diskette with the registration file into the appropriate drive. For additional information, refer to When the software is installed successfully, the EMS Installation Complete dialog box opens. Click on If you selected other Voice Services components to be installed at the same time, the installation program continues with the next component from the list. - Page 64 Voice Services Software Installation Guide For information about logging in to and configuring the EMS, refer to the Control Center Administration Guide. 5-10 303143-A Rev. 00...