Recording Server Environment - Nortel TDM Recorder User Manual

September 2007

Recording Server environment

Configuration of your Nortel TDM Recorder Server environment requires
that you first, in consultation with your System Architect, compare your
current work environment before and after the Recording Server
implementation. The following simplified illustration is an example of a
typical quality monitoring server environment for a single site.
Raw Metadata
The Nortel TDM Recorder infrastructure components are divided into
hardware and recorder software components. The basic protocol of
interfacing hardware and software is HTTP. Other protocols are also used.
System Infrastructure Guide
Each recorded
contact has
corresponding
metadata
Voice recordings in (to capture card)
Tagged Metadata in (to capture card)
System Setup and Administration
Archiver
(remote)
CAM
Metadata out
(after conversion
to .xml files)
Voice Recordings out -
(after conversion to
audio files)
Call Buffer
Retriever
Archiver
(local)
Database
C a l l s
Consolidator
Workflow
Manager
Disk
Manager
Capture
Engine
Ai-Logix
Voice
Card
Calls
Media
Database
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