Typical Recording Scenario - Nortel TDM Recorder User Manual

September 2007

Typical recording scenario

Call recording begins with a CTI event being emitted from the CTI server.
This event is processed by the Unify script, which communicates data to the
Capture Engine. The Capture Engine passes the data to the Workflow
manager and voice card for further processing. When a call is finished, its
metadata is uploaded to the Calls database for later retrieval. This process is
shown in the following illustration:
Recording Scenario
CTI Events
Protocol varies
by vendor
Control Interface
NGA Capture /
TCP
Call Recording Scenario
System Infrastructure Guide
eWare/Unify/Viewer
Server
NGA
Capture
Source
CTI
Source
Configuring Primary Recorder Components
Recorder Server
Archiver
MS Tape
Consolidator ODBC
Workflow
Manager
Capture
Engine
Ai-Logix
Voice
Card
Smartworks
Archival
Storage
API
Database
API
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