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September 2007
System
Control Systems such as
Unify and Business
Driven Rules (BDR)
servers
Call and Event databases
Audit database
Alarm Notification
Enterprise Configuration
Operation
The main purpose of the recorder is recording and analysis. At its basic
level, the recorder system consists of applications that search a database of
call references and requests the transfer of a specific call from the recorder
for replay to the user. The recorder uploads the call references to a database
for the applications to search for, and respond to, replay requests. Calls are
controlled either by the signaling on the telephony lines or by way of a
business logic server (BDR server) that takes data, either CTI or other
business data, to determine if the call should be recorded and what attributes
should be linked to the call. The recorder responds to this control input by
setting up and initiating recording and attaching any business attributes to
the call record.
Management Tool
In addition to the normal operation of the recorder is the Recorder Manager.
This administration application is responsible for such actions as channel
allocation, alarm notification, and archive management.
System Infrastructure Guide
Description
Analyze business data and CTI information to
determine if a call should be recorded and to
tag that call with any relevant business
information that will add value.
Upload call details to allow applications to
search and replay calls.
Upload configuration and call replay
transactions
Monitor alarm counters and events.
Download and upload configuration
information, copy and redeploy configurations.
Infrastructure at a Glance
25
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