Third-Party Software Guidelines - Nortel TAPI Reference Manual

If you want to install multiple applications, install each product separately and
apply verification procedures before installing the next product, to ensure that you
can eliminate the point of conflict or failure if problems occur.
Caution: In the event of performance-related issues, any unapproved
software must be eliminated as the cause of the problem prior to
contacting Nortel Networks GNTS.
Symposium TAPI SP can co-reside with Symposium Agent server software, but
no other applications can be installed on the server which might impede TAPI
performance. Third-party software cannot be installed on the TAPI server unless
it is on Microsoft's Compatibility List and conforms to the guidelines provided in
this section.
Note: The TAPI server must never exceed an average of 50% of CPU
utilization with debug utilities running. If you install additional software
components on the server, you must verify that it does not cause CPU
utilization to exceed this capacity when debug utilities are running.

Third-party software guidelines

Warning: Nortel Networks authorizes the installation of Symposium
Agent server software on the TAPI server. However, due to the
mission-critical, real-time processing performed by Symposium TAPI SP,
no other application-class software can be installed on the TAPI server.
Application-class software products generally require a level of system resources
that can have a negative impact on Symposium TAPI operation. Therefore, Nortel
Networks recommends that you do not install any application class software on
the TAPI server other than Symposium Agent server software. The installation of
application-class software products on the TAPI server can cause a real-time
system to operate outside of known engineering limits and create potential
problems such as the following:
• CPU contention
• increased network traffic load
• disk access degradation
Engineering Guidelines for Symposium TAPI Service Provider for Succession, release 3.0
Chapter 2 Hardware and software guidelines 23