About This Document - Nortel Contact Center Manager Release Note

July 2007

About this document

Nortel has proven to be a world leader in contact center technology, with contact
centers in more than 100 countries. Nortel understands the needs of the contact
center environment, and creates lasting relationships with customers by
developing the solutions to address their ever-changing business needs.
What's New in Release 6.0 describes the components of Nortel Contact Center
Release 6.0, highlights new features, and describes product changes for this
release. It is organized into the following sections:
Chapter 1, "Introduction," includes
what is a contact center
information about this document
Chapter 2, "About Contact Center 6.0," includes
how the software is delivered
the components of Contact Center Release 6.0
important contact center features
system operations and supported switch platforms
documentation released with the Contact Center Release 6.0 product
how to contact Nortel.
Chapter 3, "New in this release," includes
Contact Center portfolio rebranding information for Release 6.0
information about upgrading from previous releases
an overview of new features and product improvements for Release 6.0
Appendix A, "Acronyms in Contact Center," includes information about
acronyms commonly seen in contact center documentation.
"Glossary" on page 67 defines terms commonly seen in contact center
documentation.
What's New in Release 6.0
Introduction
11