License Manager - Nortel Contact Center Manager Release Note

About Contact Center 6.0
Network Control Center server
The Network Control Center server manages the Network Skill-Based Routing
(NSBR) configuration and communication between servers in a Contact Center
Manager network. The Network Control Center server is required when servers
in multiple Contact Center Manager Server sites are networked and operating as
a single distributed contact center. The Network Control Center server runs the
Network Control Center (NCC) software application, a feature of the Contact
Center Manager Server application software.

License Manager

Nortel uses a License Manager for the centralized licensing and control of all
Contact Center 6.0 components and features across the Contact Center suite
(Contact Center Manager, Contact Center Manager Administration,
Communication Control Toolkit, and Contact Center Multimedia).
You must install the License Manager on the Contact Center Manager Server or
on the primary Contact Center Manager Server in a networked contact center. If
you are working in a Knowledge Worker environment, where there is no Contact
Center Manager Server, install the License Manager on the Communication
Control Toolkit server.
A Corporate License feature is available with Contact Center 6.0, where
licensing for the entire contact center network is administered on a centralized
License Manager server, thereby reducing administration overhead. With
Corporate Licensing, you can enable the concurrent agent licenses across a
contact center network. For example, if an agent logs off in California, the seat
(agent license) becomes available for use by an agent based in Texas, thereby
maximizing the corporate license investment.
You can install a backup License Manager server on another Contact Center
Manager Server to ensure business continuity if the primary License Manager
server fails.
Standby and Replication Server
The Replication Server is a third-party software server that replicates data and
distributes it to the standby server. If the active Contact Center Manager Server
fails, the standby server can be quickly deployed.
18
Standard 4.01
Contact Center