User Connection Requirements And Notes - Nortel 1000 Administration Manual

User Connection Requirements and Notes

Smart Agent runs under Windows 2000/XP/2002/2003.
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Under Windows 2000, the installation requires that the user has
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permission to install programs on the computer. For example, the user
must be a member of a non-restricted group such as Power Users or
Administrators. (The Users Group restricts a user from installing
programs.) This limitation applies to Windows XP for first-time
installation only, not for upgrades.
Restricted Windows users cannot launch Smart Agent.
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When creating users, Microsoft Windows sets the group
Note
membership, by default, to Restricted User. If a user logs in as a
Domain User, that user might be assigned to the Users Group and
have restricted rights to the local computer. A user must have
Standard user rights on the local computer to launch Smart Agent.
Users should close supported applications before installing or
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upgrading Smart Agent. Phone numbers are not clickable in those
applications until they have been restarted.
Users who see the Internet Explorer message "A Runtime Error has
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occurred." need to disable script debugging. To do that, go to the
Internet Explorer window, choose Tools > Internet Options, and click
the Advanced tab. Under Browsing, select the checkbox for Disable
Script Debugging (Internet Explorer).
The Smart Agent interface on a user's computer provides the
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following information which can help you troubleshoot connection
problems:
Syslog Viewer
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Right-click the Smart Agent icon in the system tray and choose
Connection Log to view system messages.
Connection Properties dialog box
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Right-click the Smart Agent icon in the system tray and choose
Properties to view information such as the Smart Agent
connection state and the Application Gateway IP address.
Chapter 9
Helping Users with Deployment and Use
Application Gateway Administration Guide
Smart Agent Configuration
107