Helping Users With Deployment And Use - Nortel 1000 Administration Manual

Chapter 9 Smart Agent Configuration

Helping Users with Deployment and Use

Helping Users with Deployment and Use

Note
106 Application Gateway Administration Guide
Before deploying Smart Agent to users, we recommend that you review
the online Help provided with the agent to familiarize yourself with the
options available to users. When you inform users of the Smart Agent
portal URL, you might also wish to guide the users on the Outlook and
Smart Agent option settings that are best for your environment. This
guide does not repeat the information contained in the Smart Agent Help.
Smart Agent Help is available from the log-in dialog box Help menu and
also from the Properties dialog box that you access by right-clicking the
Smart Agent icon in the system tray.
After you have configured Smart Agent as described in this guide,
deployment to users is simple: Let your Windows PC users know the URL
from which they can install Smart Agent. The Administration >
Downloads page of the Application Gateway Administration Tool
contains a sample email that you can customize for your site. When users
navigate to the Application Gateway URL, the Smart Agent portal page
appears and the agent begins to load.
Any time that Smart Agent attempts to connect to an Application Gateway
which does not have a signed digital certificate installed, the user will see
a Security Alert window.
You can prevent the Security Alerts from displaying by installing a signed
digital certificate on the Application Gateway, as described in
a Secure Certificate," page
When Smart Agent tries to connect to the Application Gateway, the user is
prompted for a user name and password. The user name entered will be
automatically filled in for subsequent connections.
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