Troubleshooting Tips
for Microtek/Artix scanners with the FireWire interface
For Windows 98 SE/2000/Me
Q1: My computer cannot detect the FireWire card (IEEE
1394) I have just installed.
Follow the steps below:
1. Check the version of your Windows operating software.
Start
Start
Settings
Settings
a) Click Start
Start
Start, Settings
Settings, and select Control Panel
Settings
b) From the Control Panel
Control Panel, double click the System
Control Panel
Control Panel
Control Panel
c) The System Properties
System Properties
System Properties will show the Windows version
System Properties
System Properties
currently installed and running in your computer.
d) If the version is not correct, update your operating system
to Windows 98 SE/2000/Me.
2. Check if Windows 98 SE/2000/Me has detected your FireWire
card (IEEE 1394) by going through the Start button on the
Taskbar.
Start
Start
Settings
Settings
a) Click Start
Start, Settings
Start
Settings
Settings, and select Control Panel
b) From the Control Panel, double-click the System
Windows 98 SE/Me, select Device Manager
2000, select Har
Har
Hardwar
Har
Har
c) Double-click the 1394 Bus Controller
controllers
controllers; the Properties
controllers
controllers
controllers
of the device.
If any of these [?] [!] icons appear next to the device name, this
indicates that the driver has been disabled or was not properly
installed. See next section.
Control Panel
Control Panel
Control Panel
Control Panel.
Control Panel
Control Panel
Control Panel
Control Panel.
Device Manager; for Windows
Device Manager
Device Manager
Device Manager
dware e e e e , then Device Manager
dwar
dwar
Device Manager
Device Manager
Device Manager.
dwar
Device Manager
1394 Bus Controller
1394 Bus Controller/IEEE 1394 Bus host
1394 Bus Controller
1394 Bus Controller
Properties
Properties dialog box will display the status
Properties
Properties
System
System icon.
System
System
System
System icon. For
System
System
IEEE 1394 Bus host
IEEE 1394 Bus host
IEEE 1394 Bus host
IEEE 1394 Bus host
Windows 2000
ê
1
Windows 98 SE
ê
Windows 98 SE/Me
ê
Windows 2000
ê
April 2001