Troubleshooting
If your printer has a problem, first make sure:
•
The power supply is plugged into your printer and an electrical
outlet.
•
Your printer is turned on.
•
The tape covering the bottom of the cartridges is removed.
•
The USB cable is securely attached to your computer and your
printer.
•
Your computer is turned on.
•
The paper is loaded correctly.
•
The printer is set as the default printer.
If your printer is still experiencing a problem, refer to the online User's
Guide for detailed troubleshooting information. To access the online User's
Guide, see page iv.
Printer has a paper jam
Remove the paper from the printer. If the paper is lodged too far into the
printer and cannot be removed:
1
Press
Power
2
Pull firmly on the paper to remove it.
If you cannot reach the paper because it is too far into the printer:
a
Open the cartridge door and pull the paper out.
b
Close the cartridge door.
3
Press
Power
print.
to turn the printer off.
to turn the printer on, and then send your document to
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