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The Active Health System Log is inaccessible when a download of the log is in progress.
2. Click Show Advanced Settings.
3. (Optional) Enter the following information to include in the downloaded file:
•
Support case number (up to 14 characters)
•
Contact name
•
Phone number (up to 39 characters)
•
Email address
•
Company name
The contact information that you provide will be treated in accordance with the Hewlett Packard Enterprise privacy
statement. This information is not written to the log data stored on the server.
4. Click Download Entire Log.
5. Save the file.
6. If you have an open support case, you can email the log file to gsd_csc_case_mngmt@hpe.com.
Use the following convention for the email subject: CASE: <case number>.
Files that are larger than 25 MB must be compressed and uploaded to an FTP site. If needed, contact Hewlett Packard
Enterprise for FTP site information.
7. (Optional) Upload the file to the Active Health System Viewer.
For more information, see https://www.hpe.com/servers/ahsv.
Clearing the Active Health System Log
If the log file is corrupted, or if you want to clear and restart logging, clear the Active Health System Log.
Prerequisites
Configure iLO Settings privilege
Procedure
1. Click Information in the navigation tree, and then click the Active Health System Log tab.
The Active Health System Log is inaccessible when a download of the log is in progress.
2. Click Show Advanced Settings.
3. Scroll to the Clear Log section, and then click Clear.
4. When prompted to confirm the request, click Yes, clear.
iLO notifies you that the log is being cleared.
5. Reset iLO.
Resetting iLO is required because some Active Health System data is recorded to the log only during iLO startup.
Performing this step ensures that a complete set of data is available in the log.
6. Reboot the server.
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Using HPE iLO 5
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