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HP OMEN 16-k0 Series Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP OMEN 16-k0 Series

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions Intel, Core, Iris, and vPro are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Preventing electrostatic damage to equipment .....................25 Personal grounding methods and equipment ......................25 Grounding the work area ............................26 Recommended materials and equipment.......................26 Cleaning your computer ..............................27 Enabling HP Easy Clean (select products only) .......................27 Removing dirt and debris from your computer.......................27...
  • Page 5 Backing up information and creating recovery media ....................70 Using Windows tools for backing up ........................70 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......70 Restoring and recovering your system ...........................70 Creating a system restore ............................71 Restoring and recovery methods ..........................71...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows....................73 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..........73 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....74 Downloading HP PC Hardware Diagnostics Windows .....................74 Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........74 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........74...

  • Page 7: 1  Product Description

    Product components and their descriptions Category Description Product Name OMEN by HP 16.1 inch Gaming Laptop PC Model numbers: 16-k0xxx Processor 12th generation Intel® processors Intel Core™ i9-12900H (2.50 GHz base frequency, up to 5.0 GHz, 24 MB cache, 14 cores) Intel Core i7-12700H (2.30 GHz base frequency, up to 4.70 GHz, 24 MB cache, 14 cores)
  • Page 8 Supports DTS X: Ultra Video HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, 88° wide field-of-view (WFOV) 720p by 30 frames per second (fps) Dual-array, digital microphone with appropriate software - beam forming, echo cancellation, noise...
  • Page 9 AC smart adapter plug HDMI 2.1 supporting up to 8 K @ 60 Hz with HDCP 2.2 (1) USB 3.2 Gen 1 Type-A port; supports HP Sleep & Charge (2) USB 3.2 Gen 1 Type-A port (2) USB 3.2 Type-C® Gen2 port or Thunderbolt™, supports: - Display Port 1.4 out up to 8 K @ 60 Hz and HDMI 1.4 out via adapter...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Power requirements Battery 6 cell, 83 Whr 4 cell, 70 Whr Long life Fast charge AC adapter (with power cord) 280 W, 4.5 mm, standard, right angle, 3 pin 200 W, 4.5 mm, power correction factor (PFC), slim, right angle Power cord C13, premium, 1.0 m (3.3 ft) Security...

  • Page 11: 2  Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description Vent...

  • Page 12: Rear

    Table 2-2 Left-side components and their descriptions Component Description USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.
  • Page 13 USB Type-C power connector or Connect an AC adapter that has a USB Type-C connector, Thunderbolt™ ports with HP Sleep and supplying power to the computer and, if needed, charging Charge and DisplayPort output (2) the computer battery.

  • Page 14: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. NOTE: Your computer might look slightly different than the following illustration.

  • Page 15: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP ■ Documentation.

  • Page 16: Touchpad Components

    Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Using an external mouse, click the touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button.

  • Page 17: Special Keys

    Table 2-6 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Touchpad light On: The touchpad is off.
  • Page 18 Table 2-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions as defined by the icon symbols on through function keys. Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key.

  • Page 19: Hp Omen Gaming Hub

    HP OMEN Gaming Hub HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs. To open HP OMEN Gaming Hub, select the Start button, select All apps, select OMEN Gaming Hub, and ■ then follow the on-screen instructions.

  • Page 20: Bottom

    Gallery: View and change your OMEN wallpaper backgrounds. ● Optimizer: Boost your game and clean up the clutter on your computer to optimize performance. ● Help: Access “How to” information and frequently asked questions. ● NOTE: To minimize the dashboard, select the arrow button < at the top of the dashboard. Bottom Identify the bottom components.
  • Page 21 Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Product ID...
  • Page 22 Table 2-11 Service label components Component HP product name Model number Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use.

  • Page 23: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard (backlit) NOTE: For a detailed list of country codes, see Top cover with keyboard on page...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core i5-12500H processor and RTX 3050 graphics N13801-601 Intel Core i5-12500H processor and RTX 3050 Ti graphics N13803-601 Battery 6 cell, 83 Whr M41711-005 4 cell, 70 Whr M39179-005 Heat sink...

  • Page 26: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (18) Lighting board NOTE: The lighting board keyboard cable is available as spare part number N14073-001. The lighting board LED cable is available as spare part number N14074-001. Solid-state drive (not illustrated) 2 TB M52027-001...

  • Page 27: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers Item Component Spare part number Bezel N14102-001 Display top bracket N14108-001 Camera module N14112-001 Display panel FHD, 250 nits, 144 Hz N13805-001 FHD, 300 nits N13806-001 FHD, 300 nits, 144 Hz N13807-001 QHD, 300 nits, 165 Hz N13808-001 Display hinge covers (left and right hinge covers and rubber inserts)
  • Page 28 USB-C-to-USB-A adapter 833960-001 USB-C-to-HDMI 2.0 adapter 935325-001 USB-C-to-USB-A hub 916838-001 HP Elite USB-C Multi Port Hub L39572-001 System board repair kit (include misc protective tapes) N19354-888 Adhesive kit (includes display rear cover adhesive and bezel adhesive) N14114-001 WLAN protective tape...

  • Page 29: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 30: Electrostatic Discharge Information

    Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the ● computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ●...

  • Page 31: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 32: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 33: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 34: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 35: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 36 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 37 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 38: 5  Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 39: Memory Modules

    Prepare the computer for disassembly (see Preparation for disassembly on page 36). Remove the bottom cover (see Bottom cover on page 36). Disconnect the battery cable from the system board (see Battery on page 37). Remove the solid-state drive: Remove the Phillips M2.0 × 2.0 screw (1), and then pull the drive out of the slot (2). When installing a drive, be sure to remove the cover from the old drive (1) and install the cover onto the new drive (2).
  • Page 40 Table 5-2 Memory module descriptions and part numbers Description Spare part number 16 GB, DDR5-4800 M97596-001 8 GB, DDR5-4800 M97595-001 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36). Remove the bottom cover (see Bottom cover on page 36).
  • Page 41 Press down on the module until the side retention clips snap into place (3). Memory modules...

  • Page 42: 6  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 43: Battery

    Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 36). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface. Remove the eight Phillips M2.0 × 4.0 screws (1) that secure the bottom cover to the computer. Insert a thin, plastic tool in the seam along the bottom between the bottom cover and computer (1), and then pull the tool along the edges of the bottom cover to release it.
  • Page 44 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 45: Wlan Module

    Remove the battery (3). To insert the battery, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration. Table 6-3 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6e Bluetooth® 5.2 WLAN M53366-005 Intel AX411 Wi-Fi 6e Bluetooth 5.2 WLAN M53374-005...

  • Page 46: Speakers

    Slide the module horizontally out of the socket and slightly under the heat sink (4), and then slide the module over the socket and out from under the heat sink (5). If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.

  • Page 47: Card Reader

    Prepare the computer for disassembly (see Preparation for disassembly on page 36). Remove the bottom cover (see Bottom cover on page 36). Disconnect the battery cable from the system board (see Battery on page 37). Remove the speakers: Remove the two broadhead Phillips M1.5 × 2.5 screws (1) that secure each speaker to the computer. Disconnect the speaker cables from the system board (2).

  • Page 48: Per Key Lighting Board

    Remove the card reader: Disconnect the cable from the ZIF connector on the system board (1). Remove the two Phillips M2.0 × 2.5 screws (2) that secure the card reader to the computer. Remove the card reader from the computer (3). To install the card reader, reverse this procedure.

  • Page 49: Display Subcomponents (Without Removing The Display)

    Remove the board (2). To install the lighting board, reverse this procedure. Display subcomponents (without removing the display) You can remove some display subcomponents without removing the entire display assembly from the computer. To remove the bezel, display panel, and camera module, use these procedures and illustrations. Table 6-7 Display subcomponent descriptions and part numbers Description...
  • Page 50 To remove the bezel, release it from the top, left, and right sides of the display (1), insert and slide a flat tool along the bottom seam between the bezel and the panel (2), and then remove the bezel (3). NOTE: The bezel is secured with adhesive.
  • Page 51 Pull the cable out of the connector (3). To replace the camera module: Remove the two Phillips M2.0 × 3.0 screws (1) from top bracket, and then remove the bracket from the display rear cover (2). Use to tool to detach the module (1) from the display back cover. (The module is attached to the display back cover with double-sided adhesive.) Display subcomponents (without removing the display)

  • Page 52: Heat Sink Assembly

    Disconnect the cables from the reverse ZIF connector on the camera module (2). To install display subcomponents, reverse the removal procedures. Heat sink assembly To remove the heat sink assembly, use this procedure and illustration. Table 6-8 Heat sink description and part number Description Spare part number Heat sink assembly for use in models with 3050 or 3050Ti graphics...

  • Page 53: Fans

    Remove the heat sink (4). Thoroughly clean the thermal paste from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 54: System Board, Heat Sink, Fan Combination

    Remove the bottom cover (see Bottom cover on page 36). Disconnect the battery cable from the system board (see Battery on page 37). Remove the heat sink (see Heat sink assembly on page 46). Remove the fans: Remove the two Phillips M2.0 × 5.0 screws (1) that secure each fan to the computer. Remove the protective Mylar, and then disconnect the fan cables from the system board (2).
  • Page 55 Left speaker cable (5) ● Card reader cable (ZIF) (6) ● Touchpad cable (ZIF) (7) ● Keyboard cable (ZIF) (8) ● Keyboard RGB (ZIF) (9) (select products only) ● Backlight cable (ZIF) (10) ● Right speaker cable (11) ● USB board cable from the USB board (12) ●...

  • Page 56: Rj-45 (Network) Board

    Remove the rear ports bracket by removing the three Phillips M2.0 × 5.0 screws (1), and then removing the bracket (2). Remove the four Phillips M2.0 × 3.5 screws (3) that secure the system board to the computer. Release the USB board cable and the RJ-45 board cable from the computer (1). The cables are secured with double-sided tape.
  • Page 57 Table 6-10 RJ-45 (network) board description and part number Description Spare part number RJ-45 (network) board N14069-001 RJ-45 (network) board cable N14070-001 RJ-45 (network) jack door N14072-001 Before removing the RJ-45 (network) board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 36).

  • Page 58: Usb Board

    If you need to remove the RJ-45 (network) door, insert a tool into the outside of the door (1) and push the door upward to release it (2). To install the RJ-45 (network) board, reverse this procedure. USB board To remove the USB board, use this procedure and illustration. Before removing the board, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material.

  • Page 59: Ir Sensor Board

    Remove the board (3). To install the USB board, reverse this procedure. IR sensor board To remove the IR sensor board, use this procedure and illustration. Before removing the board, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material.

  • Page 60: Touchpad

    Remove the IR sensor board (2). To install the IR sensor board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Before removing the touchpad, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material. Table 6-13 Touchpad description and part number Description...
  • Page 61 Remove the four Phillips M1.6 × 2.5 screws (1) that secure the touchpad bracket to the computer, and then remove the bracket (2). Lift the keyboard cable off the top of the touchpad (1). Remove the protective tape from the touchpad (2). Lift the conductive tape from the top right screw (3).

  • Page 62: Display Assembly

    Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Before removing the display assembly, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material. Full hinge-up displays are not available as spare parts.
  • Page 63 Separate the display from the computer (4). To remove the bezel, release it from the top, left, and right sides of the display (1), insert and slide a flat tool along the bottom edge of the bezel (2), and then remove the bezel (3). The bezel is available as spare part number N14102-001.
  • Page 64 When installing a bezel, be sure the tape is installed on the inside of the bezel as shown in the following illustration. If you need to remove the display panel: At the top left and right corners of the display panel, use tweezers to grasp the end of the retention tape (1) that is installed under the left and right sides of the display panel.
  • Page 65 Pull the cable out of the connector (3). When installing a display panel, be sure to install the tape on the left and right sides of the display back cover as shown in the following illustration. Display panels are available as the following spare part numbers: N13805-001—FHD, 250 nits, 144 Hz N13805-001—FHD, 300 nits N13805-001—FHD, 300 nits, 144 Hz...
  • Page 66 Use to tool to detach the module (1) from the display back cover. (The module is attached to the display back cover with double-sided adhesive.) Disconnect the cables from the reverse ZIF connector on the camera module (2), and then remove the module.
  • Page 67 If you need to remove the hinge covers from the hinges, slide the covers off the hinges. The display hinge covers are available as spare part number N14105-001 for ceramic white models and N14106-001 for shadow black models. Rubber inserts are available as spare part number N14107-001. If you need to remove the ambient light sensor and cable from the display: Peel the cable off the inside of the display rear cover (1).
  • Page 68 If you need to remove the display panel cable: Remove the cable from the routing along the bottom of the display rear cover (1). Peel the cable off the inside of the display rear cover (2). The display cable is available as the following spare part numbers: N14109-001: 144 Hz/165 Hz displays N14110-001: Standard displays If you need to remove the WLAN antennas:...

  • Page 69: System Board

    Display rear covers are available as the following spare part numbers: N14097-001: Ceramic white models with an FHD display N14098-001: Ceramic white models with a QHD display N14099-001: Shadow black models with an FHD display N14100-001: Shadow black models with a QHD display To reassemble and replace the display assembly, reverse this procedure.
  • Page 70 Remove the battery (see Battery on page 37). Remove the solid-state drive (see Solid-state drive on page 32). Remove the memory modules (see Memory modules on page 33). Remove the WLAN module (see WLAN module on page 39). Remove the heat sink (see Heat sink assembly on page 46).

  • Page 71: Top Cover With Keyboard

    Remove the four Phillips M2.0 × 3.5 screws (3) that secure the system board to the computer. Release the USB board cable and the RJ-45 board cable from the computer (1). The cables are secured with double-sided tape. Lift the left edge of the system board (2), and then pull the board up and to the left to remove it from the computer (3).
  • Page 72 Table 6-15 Top cover with keyboard descriptions and part numbers (continued) Description Spare part number Per key keyboard, models with Thunderbolt N14415-xx1 ● 4-zone keyboard N19327-xx1 ● 4-zone keyboard, models with Thunderbolt N19328-xx1 ● Top cover with keyboard for use in shadow black models: 1-zone keyboard N14406-xx1 ●...

  • Page 73: 7  Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 74: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...
  • Page 75 Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 76: 8  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type ■...

  • Page 77: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 78: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 79: 9  Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 80: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button, and then select All apps.

  • Page 81: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 82: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 83: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 84 Select Advanced, and then select Settings. Make your customization selections. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 9  Using HP PC Hardware Diagnostics...

  • Page 85: 10  Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 10-1 Computer specifications Metric U.S.

  • Page 86: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 40.9 cm 16.1 in Resolution 1920 × 1080 (FHD) 2560 × 1440 (QHD) Surface treatment Antiglare Brightness 300 nits (100% sRGB) 250 nits (45% NTSC) Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.

  • Page 87: 11  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 88 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 89: 12  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 90: Index

    9, 10 illustrated 21 illustrated 21 product description 1 spare part number 21 spare part numbers 21 HP OMEN Gaming Hub, using 13 calculator key, identifying 13 display panel cable HP PC Hardware Diagnostics UEFI camera illustrated 21...
  • Page 91 Windows application 12 discs 71 product description 3 media 71 USB SuperSpeed 5 USB flash drive 71 USB SuperSpeed port with HP recovery media 70 labels Sleep and Charge 6 creating using HP Cloud Recovery Bluetooth 14 USB Type-C power connector and...
  • Page 92 52 description 4 spare part number 19 slots spare part numbers 52 memory card reader 6 USB SuperSpeed port with HP Sleep microSD memory card reader 6 and Charge, identifying 6 solid-state drive USB SuperSpeed port, identifying 5 illustrated 20...

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