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Troubleshooting
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified electrician should
correct all electrical problems. For warranty service, contact your dealer or wholesale Distributor.
SYMPTOMS
1.
The toilet does not
A. Various.
flush.
2. The toilet randomly
A. The tank is over-flowi. n g
flushes 2 times.
3.
The toilet flushes 3
A. The fill valve is not turning off.
times, then
B. The motorized valve is not closing.
operates normally.
4.
The toilet flushes 5
A. The level switch has an intermittent connection.
times.
B. The level switch is stuck in the "up" position.
C. The level switch is not properly connected.
D. The level switch does not move freely.
5. The toilet fails to
A. There is a problem with the wiring.
flush.
B. There is a problem with the pump connection.
C. The actuation switch is not properly connected.
D. The level switch is not properly connected.
E. The pump assembly does not work.
F. The actuation assembly does not work.
6. Bidet seat does not
A. A power failure occurred.
function.
B. The power cord is disconnected or the plug has
C. The power is not switched on.
D. You have not touched the seat sensing area.
E. After power off but the prompt sound is not over,
7. The nozzle has no
A. Seat does not detect user.
water out.
B. Water supply stop closed or inlet pipe is bent.
C. Water supply filter plugged.
8. No water flow.
A. The water supply stop is closed.
B. The seat sensor is not detecting the user.
9.
The water pressure
A. The filter is clogged.
is low.
B. Low supply pressure.
10.
Water stops flowing
A. Five minutes after pressing one of the spray
from the spray wand
before cleansing is
B. The seat sensor is not detecting the user.
completed.
11.
No auto opening or
A. The user does not enter or depart from the
closing for seat
cover or seat.
B. "Setting of Auto Open/Close Function"
12. Wash, Deodorizer,
A. The seat sensor is covered by an objector the
or Air functions
operate when you
press the icon while
seat is not
occupied.
Kohler Co.
PROBABLE CAUSES
no power.
power on again.
icons, washing automatically stops.
induction range.
has been turned off.
seat is wet.
RECORRECTIVE ACTION
A. Perform the troubleshooting steps below.
A. Immediately perform the troubleshooting steps
or turn the water off. Turn the water back on
when troubleshooting.
A. Repair or replace the fill valve.
B. Repair or replace the motorized valve.
A. Repair of replace the level switch.
B. Repair or replace the level switch.
C. Reconnect the level switch properly.
D. Replace the level switch.
A. Check the wiring and connect the power.
B. Check the pump connection.
C. Check the actuation switch connection.
D. Check the level switch connection.
E. Replace the pump assembly.
F. Replace the actuation assembly.
A. Wait until the power is restored.
B. Insert the power cord into an electrical outlet or
check the power plug.
C. Press "Power" icon on the side.
D. You have to sit inside the seat sensing area.
E. After power off and wait for the end of the
prompt sound, then power on.
A. Adjust the sitting position. There should be no
object between your skin and seat, such as
trousers.
B. Power off and solve the problem, power on.
C. Clean the filter according to the installation
guide.
A. Open the water supply stop.
B. Please sit properly.
A. See the "Clean the Filter " section.
B. Increase the pressure.
A. Press the "Rear" or "Front" icon again.
B. Please sit properly.
A. Please use it correctly referring to "Seat cover
and seat open/close"
B. Turn this function on referring to "Setting of Auto
Open/Close Function".
A. Remove any water or objectformthe seat
sensor area.
19
1396802-T01-C
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