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Checking DNS settings Follow the steps below to check the DNS settings on your
Checking for viruses and
Chapter 4 • Troubleshooting
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computer if you can ping your DNS address but cannot browse
the Internet. The steps may vary slightly based on your
computer's operating system, but they may be used as a
guideline.
1. On the Windows task bar, click
2. Type
3. Click OK.
4. Type
5. Locate the DNS addresses in the
6. Close the Command window.
If the DNS address is correct, wait awhile and try to access a web
site again. There may be a temporary Internet connection outage.
If you are still unable to access a web site after waiting, complete
the procedures in the next section, Checking for viruses and
firewall issues.
If the DNS address is not correct, contact technical support for
assistance.
A virus can prevent your computer from operating normally. If
you find a virus, delete or disable it and try surfing again.
firewall issues
If you are using a firewall, check that none of its settings are
blocking access to the Internet or the DIRECWAY servers. If you
do not know how to do this, disable the firewall. If you can surf
after disabling the firewall, you need to learn how to set up the
firewall so that it does not block DIRECWAY. Refer to the
firewall manufacturer's instructions.
Finally, check and make sure you are using the latest version of
your virus and/or firewall program. These are updated frequently.
If you are not using the latest version, update and run the
programs again.
in the Run window.
command
ipconfig /all
E
.
NTER
appears in this field.
66.82.4.8
.
Start→ Run
at the command prompt and press
DNS Servers
field. Verify
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