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CALL BACK – EXTENSION
Feature 91 or press cbck
This feature allows the user to queue an extension which is busy, in Do Not
Disturb (DND) or idle. When a user sends a Call Back to a busy extension,
the Call Back process will begin when the busy extension hangs up. When
Call Back is sent to an idle extension, the Call Back process will begin once
the user performs an operation at that extension and then hangs up.
When the Call Back process begins the user will hear bursts of tone
signaling them to pick up the handset or press the LCD soft key under reply.
Then the queued extension begins ringing.
Conditions
1. If the user presses [del] during the Call Back Alert ringing, the Call
Back will be cancelled and the display will read CBCK DELETE. The
extension returns to an idle status.
2. To invoke a Call Back at an extension that is in the Voice Announce
mode, the user must press Force Tone Ringing (*).
3. When a Call Back alert is not answered at the extension that invoked the
Call Back, the display message CBCK TO Ext xx (xx=extension
number) is displayed until either they reply or del.
4. The Call Back process begins when both the user's extension and the
called party's extension are idle, on-hook.
CALL FORWARD
Feature 2
There are several call forward options to choose from so that each extension
user can customize their own call forwarding.
Idle - Forward calls when the station is idle.
Busy - Forward calls only when the extension is busy.
Direct - Forward all calls directly to a new destination without
ringing the extension first.
No Answer (na) - Forward calls that go unanswered at an extension.
Busy / No Answer (bsy/na) - Forward calls when the extension is
busy and when calls go unanswered.
Follow Me - Use the follow me feature to receive calls at a temporary
location and activate the feature remotely from another extension.
External - Forward incoming calls to another location or different
telephone number. (This feature must be enabled for your extension
in database administration.)
DIGITAL TELEPHONE USER GUIDE - 42
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