911 Support; Receiving A Call From Another Extension - Iwatsu Icon IX-12IPKTD Quick Reference Manual

For acd agent/supervisor ip & digital telephone users
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Making an Intercom Call
Lift the receiver and wait for dial tone
Dial an extension number
or
If your phone has a [DIRECT STATION SELEC-
TION] button assigned for the extension
Lift the receiver and wait for dial tone
Press the assigned extension button

Receiving a Call From Another Extension

When you hear the intercom call signal - either the
caller's voice or intercom ringing tone
Pick up the receiver, and the call is connected
or
Speak into the microphone without lifting the re-
ceiver
Making an Intercom Group Call
Dial the Intercom Group access number when you
hear the Intercom Dial Tone
Putting a Call On Hold
When speaking on an outside line
Press the [HOLD/DND] button
The active outside line button lamp flashes green on
your phone and red at other extensions.
If the call is not picked up, the call will not ring again
at your phone.
Picking Up a Call On Hold
Press the key with either the green or the red flash-
ing lamp to pick up the call being held on that line
Transferring a Call to Another Extension
When speaking on an outside line
Press the [TRAN] button. You will hear a dial tone
Dial an extension number
or
Press an extension button (if assigned)
Announce the call when the extension answers
Hang up
Full / Half-Duplex Toggle
You can now toggle from half to full-duplex speaker-
phone modes
Lift receiver
Press [Speaker Duplex]
or
Press [FEAT] button and dial
Press [FEAT] button and dial

911 Support

At default, your Iwatsu system is programmed to
automatically contact your local Public Safety An-
swering Point
(PSAP) when 911 is dialed. En-
hanced 911 Service ensures that when 911 is dialed
from a system extension, information that allows the
PSAP to identify the caller's location in a building is
sent to the PSAP along with the call. Check with
your system installer or Authorized Iwatsu Distribu-
tor to make sure your system is programmed for
Enhanced 911 Service.
3
+
(Full-Duplex)
+ +
(Half-Duplex)
Call Park
Park a call so that it can be reached from another
extension.
Putting a call in Call Park
When speaking on an outside line:
Press the [PARK] button
You will hear confirmation tone and the [PARK]
button will flash green
If the call is not picked up, it will return to your
phone.
Picking up a call in Call Park
From the extension that parked the call:
Lift receiver
Press flashing [PARK] button
From another extension:
Lift receiver
Press [PARK PICK-UP]
Dial extension number where the call is parked to
pick-up the call
Transfer to Park
You can transfer a call to another user's individual
park on their telephone. The call can then be picked
up remotely from another telephone. The call can
also be picked up from the telephone where it is
parked.
Transferring a call to another user's individual
park
When speaking on an outside line:
Press [TRAN] + [PARK]
Dial the number of the extension where the call is
to be parked, or press the extension button (if
assigned)
When you hear confirmation tone, hang up
The [PARK] key on the user's phone will be lit
If desired, use the paging system to inform the
user of the call parked on their telephone
Picking up a call parked on your individual park
from your telephone
Lift the receiver (handset)
Press [PARK]
Picking up a call parked on your individual park
from another telephone
Lift the receiver (handset)
Press [PARK]
Dial the number of the extension where the call is
parked, or press the extension button (if as-
signed)
or
4

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