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Innovative Hearth Products
DRT4000 Series Direct-Vent Gas Fireplaces
TROUBLESHOOTING ELECTRONIC SYSTEMS
SYMPTOM
1. Nothing happens
when the fireplace is
turned ON/OFF.
2. The main burner
does not light and the
igniter is sparking.
3. The main Burner
comes on but then
goes out.
4. Soot is present on the
logs and glass.
5. Poor flame and/or
blue flame.
*The unit may have multiple gas supply shutoffs (the main gas supply valve in the house, the gas supply valve in the fireplace control compartment, and/or an
additional shutoff valve near the fireplace).
70
POSSIBLE CAUSES
a. Remote is not functioning properly.
b. Gas is not reaching the fireplace.
c. Unit is not receiving power.
a. Gas is not reaching the fireplace.
b. Loose wires to the valve.
c. Loose wires to ignition module.
d. Air in the gas line.
e. Unit is not receiving power.
a. Gas is not reaching the fireplace.
b. Loose wires to the valve or ignition
module.
c. Pilot flame is not engulfing the sensor.
d. Obstructed vent system.
a. Excessive flame impingement on the logs. Properly position the logs as detailed on Page 53.
b. Initial fireplace operation.
c. Improper vent restrictor setting.
d. Improper air shutter opening.
a. Door seal is not properly aligned, causing
gaps and air leaks.
CORRECTIVE ACTION
Operate the fireplace from the unit-mounted On/Off
switch.
Replace batteries in remote control and/or battery
holder in the control compartment.
Check the gas supply and gas shutoff valves. *
Check/replace backup batteries in the control
compartment.
Replace unit battery backup.
Check building circuit breakers to ensure power is ON
to the fireplace.
Check the gas supply and gas shutoff valves.
Check control compartment for any obviously loose
wiring (call a service technician, if necessary).
Check control compartment for any obviously loose
wiring (call a service technician, if necessary).
Purge gas line of air (call a service technician if
required).
Replace unit battery backup.
Check the gas supply and gas shutoff valves.
Check control compartment for any obviously loose
wiring (call a service technician, if necessary).
Call a service technician.
Call a service technician.
A white film may develop on the glass during the first
few fires as part of the burn-in process.
The first few times you use the fireplace, clean
the glass after each use (AFTER THE GLASS HAS
COMPLETELY COOLED); otherwise, the white film will
bake onto the glass and become difficult to remove.
See glass cleaning instructions in the MAINTENANCE
section of this manual.
Open the air shutter by adjusting the air shutter
adjustment lever according to the instructions in this
manual.
Open the air shutter by pushing in the rod.
Remove and realign the door so the gasket seal is
fully engaged around the door frame.
Operation
900697-01 01/2017
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