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Internal print server
If the internal print server does not operate correctly, these are possible solutions. Try one or more of the following:
Check the print server connections
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Make sure the internal print server is securely attached to the printer system board.
•
Make sure you are using the correct (optional) cable and that it is securely connected.
Make sure the network software is configured correctly
For information about installing software for network printing, click View User's Guide and Documentation on the
Software and Documentation CD.
Memory card
Make sure the memory card is securely connected to the printer system board.
USB/parallel interface card
Check the USB/parallel interface card connections:
•
Make sure the USB/parallel interface card is securely connected to the printer system board.
•
Make sure you are using the correct cable and that it is securely connected.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
Check the paper
Use recommended paper. For more information, see the chapter about paper and specialty media guidelines.
Make sure there is not too much paper in the paper tray
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
Check the paper guides
Move the guides in the tray to the correct positions for the paper size loaded.
Has the paper absorbed moisture due to high humidity?
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press
Print jobs are not routed to the booklet-maker bin
These are possible solutions. Try one or more of the following:
Check the paper
Make sure the paper is loaded in a 520-sheet tray or the multipurpose feeder. If the paper is loaded in the
multipurpose feeder, make sure it is loaded short-edge first.
Note: Do not load A4- or letter-size paper in the multipurpose feeder.
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