Solving Paper Feed Problems - Ricoh InfoPrint 1570 User Manual

Solving paper feed problems

Symptom
Paper frequently jams.
The Paper Jam
message remains after
you remove the jammed
paper.
The page that jammed
does not reprint after you
clear the jam.
Blank pages feed into
the output bin.
Original documents
misfeed in the ADF.
Multiple pages feed into
the ADF.
Troubleshooting
Cause
You are using paper that does not
meet the MFP specifications.
You have loaded too much paper
or too many envelopes.
Guides in the selected tray are not
set to the appropriate position for
the size paper loaded.
The paper has absorbed moisture
due to high humidity.
The pick rolls may be worn.
You have not pressed Continue
or have not cleared the entire
paper path.
Jam Recovery in the Setup menu
is set to Off.
An incorrect media type is loaded
in the tray being printed from.
The guides are not adjusted
properly.
The pick roller mechanism may be
worn.
The separator roll may be worn.
Solving paper feed problems
Solution
Use recommended paper and other specialty media.
See Avoiding jams for information that can help prevent
jams from occurring.
Make sure the stack of paper you load does not exceed
the maximum stack height indicated in the tray or on the
multipurpose feeder.
Move the guides in the tray to the correct position.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See Storing print media for more information.
Replace the pick rolls.
See Ordering pick rollers for more information.
Clear the entire paper path, and then press Continue.
See Clearing jams for more information.
Set Jam Recovery to Auto or On.
See the Menus and Messages Guide for more
information.
Load the correct type media for your print job, or change
the Paper Type to match the type of media loaded.
See the Menus and Messages Guide for more
information.
Adjust the guides toward the media until they lightly rest
against the edge of the media.
Replace the roller mechanism.
See Ordering an ADF pick mechanism for more
information.
Replace the separator roll.
See Ordering an ADF separator roller for more
information.
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