Problems During A Video Conference - Cisco MeetingPlace Video Integration Administrator's Manual

Chapter 6 Troubleshooting
Problem
the video conference is unavailable.
Solution
Cisco MeetingPlace Video Integration is installed may have been down or unavailable at the start of a
conference. If this happens, the meeting rolls to a server on which Cisco MeetingPlace Video Integration
is not installed, and video conferencing is not possible for this conference. See
Load-Balancing Configurations for Video Conferencing, page
Problem
progress. Please wait for the call to complete.
Solution
endpoint that is already participating in the video conference, or is currently being called.
Problem
Solution
participant.
Problem
Solution
Cisco MeetingPlace Video Integration is not installed on, video conferencing is not available for that
conference.
Problem
Solution
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Problems During a Video Conference

Problem
participants.
Solution
settings on the Cisco MeetingPlace audio server.
Problem
Solution
•
Problem
Solution
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•
OL-6280-01
(For load-balancing configurations only) The voice and web conferences are up and running but
The Cisco MeetingPlace web-conferencing server on which
Error message when dialing out to a video endpoint: Error:[513] A video call is already in
The E.164 number that the user has specified in the Connect dialog box is associated with an
User trying to dial in to a conference hears a message that the call has been rejected.
The video conference is not in session, or resources are not available to accommodate the
The option to join the video conference is not available from within the web conference.
In a DMZ or load-balancing configuration, if the conference is held on a server that
No video-conferencing ports are available, but ports should be available.
Make sure SCCP services are not using ports you expect to be available to Cisco MeetingPlace.
SCCP and H.323 share the resources on the Cisco IPVC MCU.
If this happens frequently, examine usage patterns using the reporting tools described in
Video-Conferencing Statistics, page 4-13
using the calculations in About Configuring Port Parameters, page
Video participants can hear audio participants, but audio participants cannot hear video
Make sure the audio codec priority settings on the Cisco IPVC MCU are consistent with the
The video image is transmitted, but no audio is transmitted.
Make sure the video endpoint is not muted at the endpoint.
The audio channel from the video endpoint is transmitted, but no video image is transmitted.
The conference may be set to a bandwidth that the endpoint does not support.
The endpoint may not support the video format (codec) being used.
and change the settings for floater and overbook ports
Administrator's Guide for Cisco MeetingPlace Video Integration Release 5.3

Problems During a Video Conference

Configuring
3-12.
4-7.
About
6-7