Acd Hunt Group Logout; Acd Agent Wrap-Up Terminate - Inter-Tel AXXESS User Manual

Standard & Basic Keyset User Guide

ACD Hunt Group Logout

To log out of one or more ACD hunt group:
— EITHER, Dial
display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirma-
tion tone. Hang up if off hook.
OR, While on or off hook, dial
appear:
• If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF <hunt group>. The procedure is complete.
• If you were logged in to more than one hunt group, the display shows
AGENT LOGOUT ACD NUMBER. Dial the extension number of the de-
sired ACD hunt group.
• If you were not logged in to any hunt group, the display shows NOT
LOGGED INTO ANY ACD GROUP. Start over.
— If off hook, hang up.

ACD Agent Wrap-Up Terminate

Each time an agent ends an ACD hunt group call, a timer is started. Until that timer
expires, the agent will not receive another call through any ACD hunt group. If an
agent wishes to end the wrap-up session before the timer expires, he or she can use the
following procedure.
To terminate the ACD Agent wrap-up period before the timer expires:
— While on hook, dial
the display shows CANNOT ACCESS RESERVED FEATURE.)
ACD Agent ID Automatic Connect Flag
When the ACD Agent ID Automatic Connect flag is enabled for your station (by the
system programmer), and headset mode is enabled at your station, ACD hunt group
calls will automatically be connected following a short ring burst.
When the you log in as an ACD Agent or remove your station from do-not-disturb
mode while logged in, the first call will ring until you answer it. However, every time
an ACD hunt group call is received after the first call, you will hear the ring burst in
the headset and the call will be automatically connected.
to log out of all of your ACD hunt groups at once.The
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3
. (If you were not logged in to an ACD hunt group,
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. One of the following displays will
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