Hunt Group Remove/Replace; Acd Hunt Groups; Acd Agent Ids - Inter-Tel AXXESS User Manual

Standard & Basic Keyset User Guide

HUNT GROUP REMOVE/REPLACE

Your system may be programmed with "hunt groups." These are groups of stations
that share a common extension number in addition to having individual extension
numbers. (A phone that is part of a hunt group can also be called directly using its
individual extension number.) The phone or phones that receive the call when a hunt
group extension number is dialed is determined by a list programmed in your tele-
phone system's software. If you are a member of a hunt group, you can use the follow-
ing procedure to determine when you will receive hunt group calls.
To prevent your keyset from receiving hunt group calls or to allow it to receive
hunt group calls again:
— Dial
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ACD HUNT GROUPS

ACD hunt groups use a special feature called "Automatic Call Distribution" (ACD)
that distributes the hunt group calls equally among the available members. ACD hunt
group members are referred to as "agents." Agents can log in to and out of the ACD
hunt group at any time. While logged in, the agent will receive calls through the ACD
hunt group. When the agent is logged out, calls to that ACD hunt group will bypass
the agent. If your phone is in an ACD hunt group, use the following procedures to log
in and out.

ACD Agent IDs

There is an ACD hunt group option that allows the use of Agent ID numbers in place
of station extensions in the hunt group list.
ACD hunt group members are referred to as "agents." Agents log in to the ACD hunt
group to receive calls and log out to halt ACD hunt group calls. An ACD hunt group
can be programmed to circulate calls to agents in two ways:
• Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent is
assigned an Agent ID number to enter during the login procedure (described be-
low). The hunt group calls are routed to logged in agents, according to their
Agent ID number instead of their station extension. Because the Agent ID is not
associated with any station extension, the agent can use any station in the system
to log in and does not have to use the same station every time.
• Members: If the hunt group is not programmed to use Agent IDs, it will have a
list of stations and will send calls to the stations where agents are logged in.
to remove or replace hunt group calls.
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