Troubleshooting - Generac Power Systems PWRmanager Owner's Manual

Troubleshooting

Troubleshooting
Symptom
No LED's are lit.
Relay LED is Red.
WiFi / Ethernet Status LED is Red.
WiFi / Ethernet Status LED is Flashing
Blue.
WiFi / Ethernet Status LED is Flashing
Green.
All relays are off. The web interface and
app cannot change any of them. The
unit status light is flashing orange.
All relays are off. The web interface and
app cannot change any of them.
All relays are on. The web interface and
app cannot change any of them. The
unit status light is flashing orange.
Cannot find the PWRmanager-xxxxx
broadcast WiFi network. WiFi LED is not
flashing green.
Power Readings are Incorrect.
Load shedding does not occur on enter-
ing an outage, and the inverter shuts
down.
Internet connection in App shows as Not
Connected.
App System Status is Error.
App System Status is Circuit Error.
14
Cause
Power to the unit is off. Breaker on
channel 1 circuit is tripped.
Breaker on this circuit is tripped.
Relay has failed or is wired incor-
rectly.
WiFi connection lost or not able to
connect to home network.
PWRmanager is attempting to con-
nect to home network.
WiFi AP mode is broadcasting.
Mode Selector is in "All Off" position.
Full overload on the inverter from
the unmanaged loads.
Mode Selector is in "All On" position.
Unit already has home network
WiFi configured.
20-minute AP mode timer may
have expired.
Breaker on Channel 2 is tripped.
Correct power line wire is not con-
nected to Channel 2.
Load Shedding is not enabled on the
PWRcell Inverter.
PWRmanager is not connected to
the home WiFi network.
PWRmanager has an internal error.
Breaker on one of the circuits is
tripped.
Owner's Manual for Generac PWRmanager 12 Relay Load Controller
Corrective Action
Reset the breaker. Otherwise, con-
tact the installer.
Reset the breaker and see if it fixes
the indication.
Contact the installer or technical
support and note which relay has
failed.
Follow the steps in Set Up or
Adjust Home WiFi Account
Wait for it to connect. If it turns red
after this step, it has failed. See WiFi
LED Red above.
Connect directly with your mobile
device.
See section Connect to PWRman-
ager's AP Mode WiFi .
NOTE: In this state, PWRmanager
is not connected to the Internet.
Return Mode Selector to the nor-
mal position for the functions to
work.
Turn off breakers on some unman-
aged loads as needed for inverter to
continue to supply power.
Return the Mode Selector to the
normal position for the functions to
work.
To trigger the local AP network,
press on the WiFi button and con-
firm that the WiFi LED begins to
flash green.
Reset the breaker.
Contact installer.
Refer to the PWRcell Inverter
Installation and Owner's manual
for instructions on how to enable it.
Otherwise, contact the installer or
Generac support.
Follow the steps in Set Up or
Adjust Home WiFi Account
Contact your installer or technical
support.
Reset breaker. If that doesn't fix the
issue, contact installer or Generac
support and note which circuit LED
indicates error.
.
.