HP Net PC 20 Troubleshooting Manual
Hp net pc 20: supplementary guide
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Also See for Net PC 20:
- User manual (232 pages) ,
- Reference manual (175 pages) ,
- Getting started manual (120 pages)
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Summary of Contents for HP Net PC 20
- Page 1 HP NetPC, HP SmallPC & HP NetVectra Troubleshooting Guide...
- Page 2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
- Page 3 PC, or to HP so they can either be recycled or disposed of in a sound way. Returned used batteries will be accepted free of charge.
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Page 4: Table Of Contents
Contents Problems with Your PC ....... 7 If There Is No Power ....... . . 8 If There Is Nothing Displayed on the Screen . - Page 5 Recovering Hard Disk Contents ......24 HP Setup Program ........25 Further Troubleshooting for Hardware Problems .
- Page 6 Troubleshooting Your PC...
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Page 7: Problems With Your Pc
Problems with Your PC Problems with Your PC Problem If there is no power If there is nothing displayed on the screen If there is a memory test error If there is a keyboard or mouse test error If there is a floppy disk drive test error If there is a hard disk or CD-ROM drive test error If there is a CMOS test error If there is a serial or parallel port test error... -
Page 8: If There Is No Power
There are no user serviceable parts inside. If the problem persists, contact HP Support or your authorized dealer 1 Troubleshooting Your PC If There Is No Power Connect the power cord to a grounded power outlet and the PC. -
Page 9: If There Is Nothing Displayed On The Screen
Switch on the monitor and see if it works. • Replace the monitor by a known working monitor from • another similar PC. If the monitor starts, contact HP Support or your • authorized dealer. The monitor may need to be replaced. -
Page 10: If There Is A Memory Test Error
If the PC still does not boot The system board is working. If the problem persists, contact HP Support or your authorized dealer 1 Troubleshooting Your PC If There Is a Memory Test Error Check that... Disconnect the power cord. -
Page 11: If There Is A Keyboard Or Mouse Test Error
Close the PC, reconnect the power cord and check that the • PC boots (starts). If the keyboard/mouse works, contact HP Support or your • authorized dealer for further troubleshooting information. Run Windows Setup and check you chose the correct keyboard. -
Page 12: If There Is A Floppy Disk Drive Test Error
The floppy is working. The drive is working. The system board is working. If the problem persists, contact HP Support or your authorized dealer If There Is a Floppy Disk Drive Test Error Switch the PC OFF then ON. •... -
Page 13: If There Is A Hard Disk Or Cd-Rom Drive Test Error
Replace the system board by a known good board from a similar PC. • Close the PC, reconnect the power cord and check that the PC and drive work. • If the drive works, contact HP Support or your authorized dealer for further • troubleshooting information. -
Page 14: If There Is A Cmos Test Error
If the PC still has a problem The internal battery is working. Check the system board is working. If the problem persists, contact HP Support or your authorized dealer 1 Troubleshooting Your PC If There Is a CMOS Test Error Disconnect the power cord. •... -
Page 15: If There Is A Serial Or Parallel Port Test Error
Always replace the cover before switching the PC on again. If the problem persists, contact HP Support or your authorized dealer English Switch the PC OFF then ON. • Press Delete or F2 during startup to enter •... -
Page 16: Other Configuration Problems
Switch on the PC. The PC may start more slowly than usual because it will load the default configuration values. • When the HP Logo appears during startup, press Delete to enter the Setup program. Update the necessary fields, such as the date and time, then press F10 to save and exit the Setup program. -
Page 17: Replacing The Internal Battery
PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way. Returned used batteries will be accepted free of charge. -
Page 18: If You Cannot Turn Off Your Pc
If You Cannot Turn Off Your PC Problem Check... PC makes a buzzing Whether the PC is in or beeping sound suspend/sleep mode, in which when you press the case a “power off” would risk loss power button. of information/data. PC does not make a That you have saved all data and buzzing or beeping... -
Page 19: If You Have Forgotten Your Password
CMOS CLR to Replace the computer’s cover. • Switch on the PC and allow it to • complete its startup routine. When the HP Logo appears during • startup, press to enter the Delete Setup program. Set new User and Supervisor •... -
Page 20: If The Wake On Lan Feature Does Not Work
If the Wake On LAN Feature Does Not Work Problem The Wake On LAN feature does not work. 1 Troubleshooting Your PC If the Wake On LAN Feature Does Not Work Solution Check that the • Wake On LAN field in the by LAN Power Management menu is enabled in the Setup program,... -
Page 21: If There Is An Irq Problem
If There Is an IRQ Problem If There Is an IRQ Problem Problem You have installed an accessory board and you get a message telling you that there is no IRQ (Interrupt Request) available for it. If there is still a problem English Solution Check that you have followed the installation instructions provided... -
Page 22: If Your Pc Has An Audio (Sound) Problem
If Your PC Has an Audio (Sound) Problem Problem WARNING: If your PC is a multimedia PC or if you add a sound card to your PC, always turn the volume down before connecting headphones or speakers, to avoid discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of time may permanently damage your hearing. -
Page 23: If Your Pc Has A Software Problem
1 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem Problem Power indicator light is Refer to the application software documentation and/or the operating illuminated, but some system documentation for guidance. software won’t run. Date and time are wrong. -
Page 24: Recovering Hard Disk Contents
1 Troubleshooting Your PC Recovering Hard Disk Contents Recovering Hard Disk Contents In the unlikely event of a hard disk drive crash, you can reinstall your PC’s preloaded operating system using the Windows NT4 and Service Pack CD-ROMs supplied with your PC. NOTE Any software that has been installed on the PC after it was manufactured, and any personal data that has been generated by... -
Page 25: Hp Setup Program
1 Troubleshooting Your PC HP Setup Program HP Setup Program Follow these instructions to check your PC’s configuration when you first use the PC: First, Turn On or Restart If your PC is off, turn on the display and then the PC. -
Page 26: Further Troubleshooting For Hardware Problems
Further Troubleshooting for Hardware Problems This section provides more detailed information on how to solve problems with your disk drives or accessory boards. If the Floppy Drive Does Not Work 1 Ensure you are using a formatted diskette and it is inserted correctly. - Page 27 Refer to the label on the CD-ROM for power requirements and wavelength. This PC is a class 1 laser product. Do not attempt to make any adjustment of the laser unit. English Advanced > menu in the HP Setup program,...
- Page 28 CD-ROM Drive Does Not Work 1 Check that the slim cable is properly connected. 2 Check that a CD-ROM is inserted in the drive. 3 If you intend to boot on the CD-ROM, verify that it is selected in the Setup program, accessed by pressing Delete or F2 during startup).
- Page 29 1 Troubleshooting Your PC Further Troubleshooting for Hardware Problems 2 The CD-ROM drive door will be released, opening slightly. Carefully pull it open fully and retrieve the disk. 3 To close the CD-ROM drive door, push it gently closed without forcing it.
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Page 30: Hewlett Packard Support And Information Services
HP and a worldwide network of trained and authorized resellers provide comprehensive service and support. To learn more about HP service and support, please connect to the HP World Wide Web site at: http://www.hp.com/go/thinclient or go directly to support at: http://www.hp.com/go/thinclientsupport... - Page 31 1 Troubleshooting Your PC Hewlett Packard Support and Information Services English...
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Page 32: Troubleshooting Quick Reference
Check the display’s brightness and contrast settings Run the HP Setup program to correct the configuration problem • • Check memory modules are of the correct type, HP-supported and in the correct sockets • Check power cord is correctly connected •...