Solving Mouse Problems (Continued)
Problem
Mouse does not respond to
movement or is too slow.
(continued)
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CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose any unsaved data.
Mouse will only move
vertically, horizontally, or
movement is jerky.
Troubleshooting Guide
Cause
Wireless device error.
Computer is in
standby mode.
Mouse roller ball is
dirty.
www.hp.com
Troubleshooting Without Diagnostics
Solution
1. Check the software, if available,
for device status.
2. Check/replace device batteries.
3. Reset receiver and mouse.
Press the power button to resume
from standby mode.
Remove roller ball cover from the
bottom of the mouse and clean it
with a mouse cleaning kit available
from most computer stores.
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