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10. Troubleshooting
• If Transmission Error Mail Notification cannot be sent, Transmission Error Report is printed by
the machine.
Error Code
The table below describes the meaning of error codes that appear under "Results" on Fax Journal or
transmission status report, and what to do when a particular error code appears.
"X" indicates a number in an error code that appear differently depending on the situation.
Error Code
1XXX11
1XXX21
1XXX22 to 1XXX23
392
An original has been jammed inside the ADF while sending a
fax in Immediate Transmission mode.
• Remove jammed originals, and then place them again.
See page 368 "Paper Feed Problems".
• Check the originals are suitable for scanning. See
page 76 "Placing Originals".
The line could not be connected correctly.
• Check if the telephone line is properly connected to the
machine.
• Disconnect the telephone line cord from the machine,
and connect the cord to a telephone. Check if you can
make calls using the telephone. If you cannot make calls
this way, contact your telephone company.
• If the problem persists, contact your sales or service
representative.
Dial fails when trying to send faxes.
• Check if that the fax number you dialed is correct.
• Check if that the destination is a fax machine.
• Check if that the line is not busy.
• You may need to insert a pause between dial digits. Press
[Redial] after, for example, the area code.
• Check if [PSTN / PBX] under [Administrator Tools] has
been specified properly for your connection method to
the telephone network. See page 251 "Administrator
Tools Settings".
Solution
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Table of Contents
Troubleshooting
