Wireless Problems - HP Pavilion XZ335 Reference Manual

Troubleshooting and Maintenance
Getting Assistance for Your Notebook
If you have general problems resuming from standby or hibernation
• Close all applications before going on standby or into hibernation.
• If the problems appeared after you installed new software (including drivers, such as
printer drivers), uninstall the software. Contact the software application or device
vendor for additional support.

Wireless Problems

If you have problems with wireless communication
• Make sure the wireless indicator light is on.
• See "LAN problems" on page 106.
If you have trouble connecting to another computer in My Network Places
• Wait a few minutes, then press F5 to refresh the list of computers on the network.
• Click Start, Search to locate the computer.
If you cannot connect to a particular computer on the network
• Make sure the computer is properly connected to the network.
• Make sure your TCP/IP setup is correct for your network: click Start, Control Panel,
Network and Internet Connections, Network Connections. Contact your system
administrator for the correct settings.
If your 802.11b wireless connection is dropped
• Press the blue LED button on the left side of your notebook, wait 5 seconds, and then
press the button again to reconnect.
• Move closer to the access point (for an infrastructure connection) or other wireless
computer (for an ad hoc connection).
If the wireless link icon in the taskbar is red
• Make sure you are using the correct SSID and channel settings: click the wireless link
icon in the taskbar and select Advanced Configuration. Contact your system
administrator for the correct settings.
• Make sure you are in range of an access point (for an infrastructure connection) or
other wireless computer (for an ad hoc connection).
118 Reference Guide