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HP Pavilion DV7T-6000 Maintenance And Service Manual

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HP Pavilion dv7 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion DV7T-6000

  • Page 1 HP Pavilion dv7 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 9 Top ... 10 Buttons ... 10 Keys ... 11 Lights ... 13 TouchPad ... 14 Display ... 15 Front ... 16 Left side ... 17 Right side ... 18 Bottom ...
  • Page 6 Component replacement procedures ... 44 Service tag ... 44 Computer feet ... 45 Battery ... 45 Optical drive ... 46 Hard drive ... 49 RTC battery ... 52 Memory module ... 53 WLAN module ... 54 Keyboard ... 56 Top cover ... 60 Fingerprint reader board ...
  • Page 7 6 Specifications ... 107 Device specifications ... 107 17.3-inch display specifications ... 108 Hard drive specifications ... 109 7 Backup and recovery ... 110 Restore ... 110 Creating restore media ... 111 Performing a system restore ... 112 Restoring using the dedicated recovery partition (select models only) ... 112 Restoring using the restore media ...
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion dv7 Notebook PC Processors AMD Athlon II N370 2.50-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 3.2-GT/ second, Dual Core, 35W) AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 3.2-GT/ second, Dual Core, 25W) AMD Athlon II P360 2.30-GHz processor (2.0-MB L2...
  • Page 10 Category Description AMD Turion II N570 2.70-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 3.6-GT/ second, Dual Core, 35W) AMD Turion II N560 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 3.6-GT/ second, Dual Core, 35W) Intel Quad Core i7-2820QM 2.30-GHz (turbo up to 3.10-GHz) processor (1600-MHz FSB, 8-MB L3 cache, 45W) Intel Quad Core i7-2720QM 2.20-GHz (turbo up to...
  • Page 11 Category Description Graphics Internal graphics: ATI Mobility Radeon™ HD 4250 graphics with 128-MB sideport memory (64- MB×16 DDR3 800 @ 900 MHz) Switchable discrete graphics: ● AMD Pro (AMD Radeon HD 6650M) with 1024- MB of discrete video memory (64-MB×16 DDR3 800 @ 900 MHz ×...
  • Page 12 Category Description Supports the following configurations: ● ● ● ● ● Hard drives Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (. 50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in) thicknesses Customer-accessible Accelerometer hard drive protection support Supports up to 2 hard drives Supports 160-GB solid-state drive (solid-state drive) Serial ATA Supports 500 GB, 7200 rpm, 9.5 mm hard drive + 160...
  • Page 13 HD audio Quad speakers HP Beats audio HP triple bass reflex subwoofer HP TrueVision low-light HD VGA webcam (fixed, no tilt with activity LED, 640×480 by 24 frames per second Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless...
  • Page 14 ● External media Digital Media Slot supports the following digital card card formats: ● ● ● ● HP Multi-Format digital Media Reader support SD/ SDHC/SDXC with UHS104 support, MMC push-push insertion and removal ● Ports ● ● ● ● ●...
  • Page 15 Category Description Keyboard/ Full-size, Dura-coat, island-style keyboard with full pointing devices numeric keypad TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled Taps enabled by default Power 90W slim travel AC adapter with localized cable plug requirements support (3-wire plug with ground pin, supports 3-pin DC connector) 65W slim travel AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC...
  • Page 16 Category Description Operating Preinstalled: system ● ● ● ● ● Serviceability End-user replaceable parts: ● ● ● ● ● ● Chapter 1 Product description Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional RedFlag FreeDOS AC adapter Battery Hard drives (2) Memory modules (2) Optical drive...

  • Page 17: External Component Identification

    External component identification...

  • Page 18: Top

    5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide.

  • Page 19: Keys

    Item Component Web browser Fingerprint reader (select models only) Keys Item Component Windows logo key Description Opens a Web browser. NOTE: Until you set up your Internet or network services, this button opens the Internet Connection Wizard. Allows a fingerprint logon to Windows instead of a password logon.
  • Page 20 Item Chapter 2 External component identification Component Windows applications key Integrated numeric keypad num lk Action keys Description Increases or decreases the Beats Audio bass settings. Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default.

  • Page 21: Lights

    Lights Item Component Caps lock light Power light Mute light Wireless light TouchPad on light TouchPad off light Fingerprint reader light (select models only) Description ● White: Caps lock is on. ● Off: Caps lock is off. ● White: The computer is on. ●...

  • Page 22: Touchpad

    TouchPad Item Chapter 2 External component identification Component TouchPad off light TouchPad icon TouchPad zone Left TouchPad button TouchPad on light Right TouchPad button Description ● Off: The TouchPad is on. ● On: The TouchPad is off. Turns the TouchPad on and off. Quickly double-tap the TouchPad icon to turn the TouchPad on and off.

  • Page 23: Display

    Display Item Component WLAN antennas (2)* Internal microphones (2) Webcam light Webcam *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

  • Page 24: Front

    Front Item Chapter 2 External component identification Component Speakers (2) Digital Media Slot Description Produce sound. Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card...

  • Page 25: Left Side

    Left side Item Component Vent External monitor port HDMI port RJ-45 (network) jack SuperSpeed USB ports (2) Audio-in (microphone) jack Audio-out (headphone) jacks (2) Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 26: Right Side

    Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. Connect optional USB devices. Reads and writes to an optical disc. ●...

  • Page 27: Bottom

    Bottom Item Component Integrated subwoofer Vents (7) Battery bay Battery release latch Hard drive bay Description Provides superior bass sound. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...

  • Page 29: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. [When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.] Item Description Product name:...

  • Page 30: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 31 Item Component 17.3-in, BrightView, high definition+ (HD+), light-emitting diode (LED), low-voltage differential signaling (LVDS) display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) NOTE: For more display assembly spare part information, see Keyboard (includes keyboard cable): For use with all computer models: For use in Belgium For use in Canada For use in the Czech Republic...
  • Page 32 Item Component Display lid switch board (includes cable) Power button board (does not include cable) Fingerprint reader board (includes bracket, but does not include cable) SD Card reader board (does not include cable) USB board (does not include cable) Cable Kit, includes: Power connector cable Not illustrated: Fingerprint reader board cable...
  • Page 33 Item Component For use only with computer models equipped with an Intel processor: For use only with computer models equipped with the 6770 chipset and an Intel Quad Core processor (includes 1024-MB of discrete graphics subsystem memory) For use only with computer models equipped with the 6770 chipset and an Intel Dual Core processor (includes 1024-MB of discrete graphics subsystem memory) For use only with computer models equipped with the 6490 chipset and an Intel Quad Core processor (includes 1024-MB of discrete graphics subsystem memory)
  • Page 34 Item Component Intel Quad Core i7-2820QM 2.30-GHz (turbo up to 3.10-GHz) processor (1600- MHz FSB, 8-MB L3 cache, 45W) Intel Quad Core i7-2720QM 2.20-GHz (turbo up to 3.00-GHz) processor (1600- MHz FSB, 6-MB L3 cache, 45W) Intel Quad Core i7-2630QM 2.00-GHz (turbo up to 2.90-GHz) processor (1600- MHz FSB, 6-MB L3 cache, 45W) Intel Dual Core i7-2620M 2.70-GHz (turbo up to 3.40-GHz) processor (1333-MHz FSB, 4-MB L3 cache, 35W)
  • Page 35 Item Component 750-GB, 7200-rpm 750-GB, 5400-rpm 640-GB, 7200-rpm 640-GB, 5400-rpm 500-GB, 7200-rpm for use only with computer models equipped with an AMD processor 500-GB, 7200-rpm for use only with computer models equipped with an Intel processor 320-GB, 7200-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm Hard Drive Hardware Kit (not illustrated, includes bracket, connector cable, Mylar shield, and screws)
  • Page 36 Item Component 1 GB (24) WLAN module: For use with all computer models: Broadcom 4313 802.11B/G/N 1×1 WiFi Adapter Broadcom 4313 802.11B/G/N 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0HS ready) Ralink RT3090BC4 802.11B/G/N 1×1 WiFi and Bluetooth 2.1+EDR Combo adapter (BT3.0HS ready) Ralink 5390GN 802.11B/G/N 1×1 WiFi Adapter For use only with computer models equipped with an AMD processor:...

  • Page 37: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Display bezel Display Hinge Kit (includes left and right display hinges and brackets) 17.3-in, BrightView, HD+, LED, LVDS display panel Display Cable Kit (includes display panel cable and webcam/microphone module cable) Webcam/microphone module Antenna Kit (includes left and right wireless antenna cables and transceivers) Display enclosure Display Rubber Kit (not illustrated, include Mylar screw covers) Display Screw Kit (not illustrated)

  • Page 38: Mass Storage Devices

    Mass storage devices Item Component Hard drive (2.5-in, SATA, does not include bracket, connector cable, Mylar shield, or screws): 1-TB, 5400-rpm 750-GB, 7200-rpm 750-GB, 5400-rpm 640-GB, 7200-rpm 640-GB, 5400-rpm 500-GB, 7200-rpm for use only with computer models equipped with an AMD processor 500-GB, 7200-rpm for use only with computer models equipped with an Intel processor 320-GB, 7200-rpm 320-GB, 5400-rpm...

  • Page 39: Miscellaneous Parts

    120-W, PFC, RC, V HP Smart AC adapter for use only with computer models equipped with an Intel processor 90-W, PFC, RC, V, EM HP Smart AC adapter for use only with computer models equipped with an Intel processor Power cord (3-pin, black,1.83-meter):...

  • Page 40: Sequential Part Number Listing

    Component For use in the Netherlands For use in Switzerland For use in the United Kingdom and Singapore For use only with computer models equipped with an Intel processor: For use in Australia For use in Brazil For use in India For use in Israel For use in Japan For use in South Korea...
  • Page 41 120-W, PFC, RC, V HP Smart AC adapter for use only with computer models equipped with an Intel processor 609947-001 90-W, PFC, RC, V, EM HP Smart AC adapter for use only with computer models equipped with an Intel processor 616343-001 AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 3.2-GT/...
  • Page 42 Spare part number 616345-001 621046-001 621565-001 621569-001 622643-001 630703-001 630705-001 631252-001 631253-001 631254-001 631255-001 631956-001 633252-001 633817-001 634250-001 634686-001 634687-001 634688-001 634689-001 634690-001 634691-001 634694-001 Chapter 3 Illustrated parts catalog Description AMD Phenom II N850 2.20-GHz processor (1.5-MB L2 cache, 1333-MHz FSB, 3.6-GT/ second, Triple Core, 35W) 640-GB, 7200-rpm hard drive (2.5-in, SATA, does not include bracket, connector cable, Mylar shield, or screws)
  • Page 43 Spare part Description number 634861-001 250-GB, 7200-rpm hard drive (2.5-in, SATA, does not include bracket, connector cable, Mylar shield, or screws) 634862-001 320-GB, 7200-rpm hard drive (2.5-in, SATA, does not include bracket, connector cable, Mylar shield, or screws) 634919-001 500-GB, 7200-rpm hard drive for use only with computer models equipped with an AMD processor (2.5-in, SATA, does not include bracket, connector cable, Mylar shield, or screws) 635225-001 250-GB, 7200-rpm hard drive (2.5-in, SATA, does not include bracket, connector cable, Mylar shield,...
  • Page 44 Spare part number 639394-001 639395-001 639396-001 639396-031 639396-041 639396-051 639396-061 639396-071 639396-121 639396-131 639396-141 639396-171 639396-211 639396-221 639396-251 639396-281 639396-291 639396-A41 639396-AB1 639396-AD1 639396-B31 639396-BA1 639396-BB1 639396-BG1 639396-DH1 639396-DJ1 Chapter 3 Illustrated parts catalog Description Front speakers (include front left and right speakers and cables) Screw Kit Keyboard for use with all computer models in the United States (includes keyboard cable) Keyboard for use with all computer models in the United Kingdom and Singapore (includes...
  • Page 45 Spare part Description number 639397-001 17.3-in, BrightView, high definition+ (HD+), light-emitting diode (LED), low-voltage differential signaling (LVDS) display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) 639398-001 Display bezel 639399-001 Base enclosure (includes battery release latch and 4 rubber feet) 639400-001 Display enclosure 639401-001...
  • Page 46 Spare part number 641306-001 641493-001 641549-001 641575-001 641576-001 641577-001 641578-001 641580-001 641581-001 641582-001 641629-001 641672-001 645193-001 645384-001 645385-001 645386-001 646434-001 647270-001 647271-001 Chapter 3 Illustrated parts catalog Description Hard Drive Hardware Kit (includes bracket, connector cable, Mylar shield, and screws) Thermal Material Kit for use only with computer models equipped with an Intel processor (includes replacement thermal pads and paste) Optical Drive Hardware Kit (includes 2 bezels, bracket, optical drive cable, and screws)

  • Page 47: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 48: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 50: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 51 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 52: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 103 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 53: Computer Feet

    Item Description Warranty period Model description Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description 9-cell, 100-WHr, 3.00-AHr, LI 6-cell, 62-WHr, 2.80-AHr, LI 6-cell, 55-WHr, 2.55-AHr, LI Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 54: Optical Drive

    Remove the battery: Slide the release latch (1) to release the battery. Pivot the front edge of the battery (2) up and back. Remove the battery (3) from the computer. To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated.
  • Page 55 Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 56 Remove the optical drive (2) from the computer. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×4.0 screws (1) that secure the bracket to the optical drive. Remove the optical drive bracket (2).

  • Page 57: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the bracket, connector cable, Mylar shield, or screws. The bracket, connector cable, Mylar shield, and screws are included in the Hard Drive Hardware Kit, spare part number 641306-001. NOTE: The computer can be equipped with up to two hard drives.
  • Page 58 NOTE: Steps 1 through 3 apply to the primary hard drive. See steps 4 through 7 for secondary hard drive removal information. Disconnect the hard drive cable (1) from the system board. Remove the four Philllips PM2.5×5.0 screws (2) that secure the hard drive to the computer. Remove the hard drive (3).
  • Page 59 Disconnect the hard drive connector cable (3) from the hard drive. NOTE: The hard drive connector cable used on the secondary hard drive has a longer cable. Reverse this procedure to reassemble and install the mass storage device. Component replacement procedures...

  • Page 60: Rtc Battery

    RTC battery Description RTC battery (includes cable and double-sided tape) Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 61: Memory Module

    Memory module NOTE: The computer can be equipped with up to two memory modules. The primary memory module is installed in the memory module socket closest to the system board. The expansion memory module is installed in the memory module socket farthest from the system board. Description 4 GB (DDR3, 10600, 1333-MHz) 2 GB (DDR3, 10600, 1333-MHz)

  • Page 62: Wlan Module

    Reverse this procedure to install a memory module. WLAN module Description For use with all computer models: Broadcom 4313 802.11B/G/N 1×1 WiFi Adapter Broadcom 4313 802.11B/G/N 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0HS ready) Ralink RT3090BC4 802.11B/G/N 1×1 WiFi and Bluetooth 2.1+EDR Combo adapter (BT3.0HS ready) Ralink 5390GN 802.11B/G/N 1×1 WiFi Adapter For use only with computer models equipped with an AMD processor:...
  • Page 63 Remove the WLAN module: Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN antenna cable is connected to the WLAN module Aux terminal. Remove the two Phillips PM2.0×4.0 screws that secure the WLAN module to the system board.

  • Page 64: Keyboard

    NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
  • Page 65 Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 66 Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then slide the keyboard (2) back until the keyboard cable connector is accessible.
  • Page 67 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 68: Top Cover

    Top cover Description Top cover (includes TouchPad and TouchPad cable and TouchPad button board and TouchPad button board cable) Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 69 Remove the eight Phillips PM2.5×5.0 screws that secure the top cover to the computer. Remove the following screws: (1) One Phillips PM2.5×7.0 screw in the rear left corner of the base enclosure (2) Three Philllips PM2.5×3.0 screws in the optical drive bay (3) Two Phillips PM2.5×9.0 screws on the right side of the base enclosure Turn the computer right-side up, with the front toward you.
  • Page 70 Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: (1) Power button board cable (2) TouchPad button board cable (3) Fingerprint reader board cable (4) USB board cable Remove the two Phillips PM2.5×5.0 screws that secure the top cover to the computer. NOTE: As you prepare to release the top cover, make sure the USB board (2) cable feeds freely through the opening (3) in the top cover.
  • Page 71 Remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures...

  • Page 72: Fingerprint Reader Board

    Fingerprint reader board NOTE: The fingerprint reader board does not include the fingerprint reader board cable. The fingerprint reader board cable is included in the Cable Kit, spare part number 639402-001. Description Fingerprint reader board (includes bracket) Before removing the fingerprint reader board, follow these steps: Shut down the computer.
  • Page 73 Remove the fingerprint reader board bracket (3), board (4), and cable. Reverse this procedure to install the fingerprint reader board, bracket, and cable. Component replacement procedures...

  • Page 74: Power Button Board

    Power button board NOTE: The power button board does not include the power button board cable. The power button board cable is included in the Cable Kit, spare part number 639402-001. Description Power button board Before removing the power button board, follow these steps: Shut down the computer.
  • Page 75 Remove the power button board and cable (4). Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 76: Display Lid Switch Board

    Display lid switch board Description Display lid switch board (includes cable) Before removing the display lid switch board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 77 Release the display lid switch board from the clips (3) built into the top cover. Remove the display lid switch board and cable. Reverse this procedure to install the display lid switch board and cable. Component replacement procedures...

  • Page 78: Sd Card Reader Board

    SD Card reader board NOTE: The SD Card reader board does not include the SD Card reader board cable. The SD Card reader board cable is included in the Cable Kit, spare part number 639402-001. Description SD Card reader board Before removing the SD Card reader board, follow these steps: Shut down the computer.
  • Page 79 Remove the SD Card reader board (3) and cable. Reverse this procedure to install the SD Card reader board and cable. Component replacement procedures...

  • Page 80: Bluetooth Module

    Bluetooth module NOTE: This section applies only to computer models equipped with an Intel processor. NOTE: The Bluetooth module does not include the Bluetooth module cable. The Bluetooth module cable is available using spare part number 647271-001. Description Bluetooth module Before removing the Bluetooth module and cable, follow these steps: Shut down the computer.
  • Page 81 Release the Bluetooth module (3) from the clip built into the base enclosure. Remove the Bluetooth module and cable. If it is necessary to replace the Bluetooth module cable, disconnect the cable from the Bluetooth module. Reverse this procedure to install the Bluetooth module and cable. Component replacement procedures...

  • Page 82: Usb Board

    USB board NOTE: The USB board does not include the USB board cable. The USB board cable is included in the Cable Kit, spare part number 639402-001. Description USB board Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Remove the USB board (3) and cable. Reverse this procedure to install the USB board and cable. Component replacement procedures...

  • Page 84: Front Speakers

    Front speakers Description Front speakers (includes front left and right speakers and cables) Before removing the front speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 85 Remove the two Phillips PM2.5×5.0 screws (3) that secure the front right speaker to the base enclosure. Rotate the front left speaker (1) clockwise to release it from under the system board. Remove the front left speaker (2). Remove the front right speaker (3). Reverse this procedure to install the front speakers and cables.

  • Page 86: Power Connector Cable

    Power connector cable NOTE: The power connector cable is included in the Cable Kit, spare part number 639402-001. Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 87: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Description For use only with computer models equipped with an AMD processor: System board for use only with computer models equipped with the 6750 chipset and a graphics subsystem with discrete memory (includes 1024-MB of discrete graphics subsystem memory) System board for use only with computer models equipped with the 6650 chipset and a graphics subsystem with discrete memory (includes 1024-MB of discrete graphics subsystem memory)
  • Page 88 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see ● Optical drive (see ● Hard drive (see ● WLAN module (see ●...
  • Page 89 Disconnect the following cables from the system board: (1) Display panel cable (2) Webcam/microphone cable (3) Subwoofer cable (4) Power connector cable Remove the five Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. Flex the left side (1) of the base enclosure outward to allow the audio connectors (2) to clear the openings in the base enclosure.

  • Page 90: Fan/Heat Sink Assembly

    Remove the system board (4) by sliding it up and forward at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description For use only with computer models equipped with an AMD processor and a graphics subsystem with discrete memory For use only with computer models equipped with an AMD processor and a graphics subsystem with UMA memory...
  • Page 91 Before removing the fan/heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 92 Remove the fan/heat sink assembly (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits.
  • Page 93 NOTE: Steps 5 and 6 apply to computer models equipped with an Intel processor. See steps 3 and 4 for fan and heat sink removal information for computer models equipped with an AMD processor. Following the 1 through 8 sequence indicated on the heat sink, loosen the eight screws (1) that secure the fan/heat sink assembly to the system board.

  • Page 94: Processor

    Reverse this procedure to install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material. Description AMD Athlon II N370 2.50-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 3.2-GT/ second, Dual Core, 35W) AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz FSB, 3.2-GT/ second, Dual Core, 25W) AMD Athlon II P360 2.30-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 3.6-GT/ second, Dual Core, 25W)
  • Page 95 Description AMD Turion II N560 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz FSB, 3.6-GT/ second, Dual Core, 35W) Intel Quad Core i7-2820QM 2.30-GHz (turbo up to 3.10-GHz) processor (1600-MHz FSB, 8-MB L3 cache, 45W) Intel Quad Core i7-2720QM 2.20-GHz (turbo up to 3.00-GHz) processor (1600-MHz FSB, 6-MB L3 cache, 45W) Intel Quad Core i7-2630QM 2.00-GHz (turbo up to 2.90-GHz) processor (1600-MHz FSB, 6-MB L3 cache, 45W)
  • Page 96 ● System board (see ● Fan/heat sink assembly (see Remove the processor: Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. Chapter 4 Removal and replacement procedures System board on page Fan/heat sink assembly on page...
  • Page 97 Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 98: Optical Drive Cable

    Optical drive cable NOTE: The optical drive cable is included in the Optical Drive Hardware Kit, spare part number 641549-001. The optical drive cable includes the optical drive connector. Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 99: Rear Speakers

    Rear speakers Description Rear speakers (include rear left and right speakers, grill, and cable) Before removing the rear speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 100 Remove the two Phillips PM2.5×5.0 screws (1) and the three Phillips PM2.5×3.0 screws (2) that secure the rear speakers to the computer. Turn the computer right side up, with the front toward you. Open the computer. Release the rear speaker cable from the clips (1) and the routing channel built into the base enclosure.

  • Page 101: Subwoofer

    Subwoofer Description Subwoofer (includes isolators and cable) Before removing the subwoofer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 102: Display Assembly

    Remove the subwoofer (4) and cables. Reverse this procedure to install the subwoofer and cables. Display assembly Description 17.3-in, BrightView, high definition+ (HD+), light-emitting diode (LED), low-voltage differential signaling (LVDS) display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 103 Remove the display assembly: Release the wireless antenna cables from the clips (1) and the opening in the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 104 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the Mylar screw covers (1) and the two Phillips PM2.5×5.0 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 105 If it is necessary to replace the display panel: Remove the ten Phillips PM2.5×5.0 screws that secure the display panel to the display enclosure. Lift the top edge of the display panel, and then swing it up and forward until it rests upside down in front of the display enclosure.
  • Page 106 Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part number 641629-001.
  • Page 107 If it is necessary to replace the display hinges: Remove the eight Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 639403-001. If it is necessary to replace the display panel cable: Disconnect the display logo light cable (1) from the display panel cable.
  • Page 108 Remove the display panel cable (4). The display panel cable includes the webcam/ microphone module cable and is available in the Display Cable Kit, spare part number 640900-001. If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure.
  • Page 109 Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 639401-001. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 110: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 111: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.

  • Page 112: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 113: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.

  • Page 114: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 115: Specifications

    Specifications Device specifications Dimensions Depth Width Height (front to rear) Weight Input power Operating voltage Operating current Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 116: 17.3-Inch Display Specifications

    17.3-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption (varies by display) Viewing angle Chapter 6 Specifications Metric U.S. 21.7 cm 8.54 in 38.4 cm 15.12 in 43.9 cm 17.29 in...

  • Page 117: Hard Drive Specifications

    Hard drive specifications Dimensions Height Length Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average (read/write) Maximum Logical blocks Disk rotational speed Operating temperature *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 118: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 119: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.

  • Page 120: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.

  • Page 121: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.

  • Page 122: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.

  • Page 123: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.

  • Page 124: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...

  • Page 125: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 126: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzlerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 127: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 128 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 129 Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 130 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 131 Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel.
  • Page 132 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. Chapter 9 Recycling...

  • Page 133: Index

    Index AC adapter light 18 AC adapter, spare part numbers 31, 33 Action keys 12 antenna locations 15 removal 100 spare part number 29, 37, Antenna Kit, spare part number 29, 37, 101 audio, product description 5 audio-in jack 17 audio-out jack 17 b key 12 base enclosure, spare part...
  • Page 134 removal 46 spare part numbers 27, 31, 37, 46 electrostatic discharge 40 equipment guidelines 43 esc key 11 Ethernet, product description 5 external media cards, product description 6 external monitor port 17 fan/heat sink assembly removal 82 spare part numbers 26, 37, feet, locations 45 fingerprint reader board removal 64...
  • Page 135 ports external monitor 17 HDMI 17 monitor port 17 product description 6 SuperSpeed USB 17 USB 17, 18 power button 10 power button board removal 66 spare part number 24, 37, 66 power connector 18 power connector cable, removal power cord requirements for all countries requirements for specific countries and regions 118...
  • Page 136 webcam/microphone module removal 98 spare part number 29, 35, 98 Windows applications key 12 Windows logo key 11 wireless antenna locations 15 removal 100 spare part number 29, 37, wireless light 13 wireless, product description 5 WLAN module removal 54 spare part numbers 28, 33, 34, 37, 54 workstation guidelines 42...

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