Summary of Contents for HP Dv7-2040us - Pavilion Entertainment - Core 2 Quad GHz
Page 1
HP Pavilion dv7 Entertainment PC Maintenance and Service Guide Document Part Number: 575977-001 August 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems;...
Page 3
AMD Athlon, AMD Turion, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Page 4
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Product description Computer Computer models models equipped equipped with M96 with M92 Computer system system models board and board and equipped graphics graphics with subsystems subsystems graphics with with subsystems discrete discrete with UMA Category Description memory memory memory Product Name HP Pavilion dv7 Entertainment PC Processors AMD Turion™...
Page 10
Product description Computer Computer models models equipped equipped with M96 with M92 Computer system system models board and board and equipped graphics graphics with graphics subsystems subsystems with with subsystems discrete discrete with UMA Category Description memory memory memory Graphics AMD internal graphics with Unified Memory Architecture (UMA), ATI discrete PCI Express graphics with discrete graphics subsystem memory...
Page 11
Product description Computer Computer models models equipped equipped with M96 with M92 Computer system system models board and board and equipped graphics graphics with graphics subsystems subsystems with with subsystems discrete discrete with UMA Category Description memory memory memory Memory 2 SODIMM slots—customer accessible/upgradable PC2-6400, 800-MHz, DDR2 Dual-channel support...
Page 12
Product description Computer Computer models models equipped equipped with M96 with M92 Computer system system models board and board and equipped graphics graphics with graphics subsystems subsystems with with subsystems discrete discrete with UMA Category Description memory memory memory Optical drives 12.7-mm tray load Serial ATA Fixed (1 screw for removal)
Page 13
Product description Computer Computer models models equipped equipped with M96 with M92 Computer system system models board and board and equipped graphics graphics with subsystems subsystems graphics with with subsystems discrete discrete with UMA Category Description memory memory memory TV tuner Integrated DVB-T TV tuner module* (select models only) Support for TV tuner antennas for both DVB-T and...
Page 14
Product description Computer Computer models models equipped equipped with M96 with M92 Computer system system models board and board and equipped graphics graphics with graphics subsystems subsystems with with subsystems discrete discrete with UMA Category Description memory memory memory Keyboard/ 17.3-inch full-size keyboard with numeric keypad pointing devices Standard IMR keyboard...
External component identification Top components Display components Item Component Description Turns off the display and initiates Sleep if the display is closed while the Internal display switch power is on. Wireless antennas (3) Send and receive signals from one or more wireless devices. (select models only) ✎...
External component identification TouchPad Item Component Function TouchPad light ■ White: TouchPad is enabled. ■ Amber: TouchPad is disabled. TouchPad* Moves the pointer and selects or activates items on the screen. Left TouchPad button* Functions like the left button on an external mouse. TouchPad on/off button Enables/disables the TouchPad.
External component identification Buttons Item Component Description ■ When the computer is off, press the button to turn on the computer. Power button* ■ When the computer is on, press the button briefly to initiate Sleep. ■ When the computer is in the Sleep state, press the button briefly to exit Sleep.
External component identification Item Component Description Stop button Stops playback. Wireless button Turns the wireless feature on or off, but does not establish a wireless connection. ✎ To establish a wireless connection, a wireless network must already be set up. Fingerprint reader (select models Allows a fingerprint logon to Windows, instead of a password logon.
External component identification Lights Item Component Description Caps lock light On: Caps lock is on. ■ On: The computer is on. Power lights (2)* ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. ■...
External component identification Item Component Description ■ On: A battery is charging. Battery light (beside power connector) ■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
External component identification Rear component Component Description Vent Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Left-side components Item Component...
Page 22
External component identification Item Component Function Digital Media Slot light On: A digital card is being accessed. Digital Media Slot Supports the following optional digital card formats: ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■...
External component identification Right-side components Item Component Function Optical drive Reads optical discs and, on select models, also writes to optical discs. Optical drive light Blinking: The optical drive is being accessed. USB ports (2) Connect optional USB devices. TV antenna/cable jack (select models Connects a TV antenna, a digital cable device, or a satellite device that only) receives standard or high-definition TV broadcasts.
External component identification Bottom components Item Component Function Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (9) Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating.
Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description located on the service tag on the bottom of the computer. Component Description Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide...
Page 27
Illustrated parts catalog Item Description Spare Part Number 17.3-inch display assembly (includes wireless antenna transceivers and cables, nameplate, and logo) HD+ BrightView display assembly with webcam and 2 microphones, Espresso Black with 519259-001 molded finish HD+ flush glass AntiGlare display assembly with webcam and 2 microphones, Espresso 519260-001 Black with molded finish HD+ BrightView display assembly with webcam and 2 microphones, Moonlight White...
Page 28
Illustrated parts catalog Item Description Spare Part Number Russia 519265-251 Spain 519265-071 Switzerland 519265-111 Turkey 519265-141 The United Kingdom 519265-031 The United States 519265-001 Keyboards in Moonlight White color with molded finish Belgium 516356-A41 Denmark, Norway, and Sweden 516356-DH1 France 516356-051 Germany 516356-041...
Page 29
Illustrated parts catalog Item Description Spare Part Number Top cover (includes TouchPad and TouchPad buttons) Top cover with fingerprint reader and TouchPad, Espresso Black with molded finish 519267-001 Top cover with fingerprint reader and TouchPad, Moonlight White 516299-001 Top cover with TouchPad, Espresso Black with molded finish 519268-001 Top cover with TouchPad, Moonlight White 516360-001...
Page 30
Illustrated parts catalog Item Description Spare Part Number TV tuner antenna cable with PAL jack (not illustrated) 482900-002 TV tuner remote control with teletext, full function (not illustrated) 465541-001 (21) Hard drives (Support for both primary and secondary hard drives. Each hard drive includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) ■...
Page 31
Illustrated parts catalog Item Description Spare Part Number ■ Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, 504593-004 Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,...
Page 32
Illustrated parts catalog Item Description Spare Part Number ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, 518436-002 Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial...
Page 33
Illustrated parts catalog Item Description Spare Part Number ExpressCard slot bezel (not illustrated) 516324-001 Rubber Kit (not illustrated) (includes 4 base enclosure rubber feet) 516326-001 Screw Kit (not illustrated) 516327-001 Power connector cable, 35W (not illustrated) 536857-001 Maintenance and Service Guide 3–9...
Illustrated parts catalog Display assembly components Flush glass display assembly spare parts Item Description Spare part number Display enclosure (includes wireless antenna transceivers and cables and logo LED board and cable) Moonlight White with molded finish 516443-001 Espresso Black with molded finish 519262-001 Wireless antenna transceivers and cables included with display enclosure Webcam/microphone module...
Illustrated parts catalog Item Description Spare part number Display panel cable (included in Display Cable Kit, spare part number 516307-001) Display panel 17.3-inch display panel, Espresso Black with molded finish (includes webcam and 519260-001 microphone) 17-3 inch display panel, Moonlight White (includes webcam and microphone) 516296-001 Display Hinge Kit for flush glass assembly (not illustrated) 516444-001...
Illustrated parts catalog Item Description Spare part number 17.3-inch Moonlight White (includes webcam and microphone) 516295-001 17.3-inch raw LED display panel 509407-001 Display panel cable (included in Display Cable Kit, spare part number 516307-001) Right hinge vertical bracket (included in Display Hinge Kit, spare part number 516306-001) Display back cover Espresso Black with molded finish...
Illustrated parts catalog Mass storage devices Item Description Spare part number Hard drives (Support for both primary and secondary hard drives. Each hard drive includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) 500-GB, 7200-rpm (select models only) 574640-001 500-GB, 5400-rpm...
Illustrated parts catalog Miscellaneous parts Description Spare part number AC adapters 90-W AC adapter 463955-001 65-W AC adapter 463958-001 Power cords: Belgium, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and 490371-021 Sweden Canada, French Canada, Latin America, Thailand, and the United States 490371-001 Denmark 490371-081...
Page 39
Illustrated parts catalog Spare part number Description 490371-001 Power cord, 3-pin, for use in Canada, French Canada, Latin America, Thailand, and the United States 490371-021 Power cord, 3-pin, for use in Belgium, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden 490371-031 Power cord, 3-pin, for use in the United Kingdom and Singapore 490371-061...
Illustrated parts catalog Spare part number Description 516296-001 17.3-inch HD+ flush glass AntiGlare display assembly with webcam and 2 microphones, Moonlight White (includes wireless antenna transceivers and cables) 516297-001 Base enclosure (includes rubber feet) 516299-001 Top cover with fingerprint reader, TouchPad and TouchPad buttons, Moonlight White 516300-001 Switch cover, Moonlight White (includes LED board and cable) 516304-001...
Page 41
Illustrated parts catalog Spare part number Description 518166-001 Audio board with cable 518168-001 USB board with cable 518434-001 Broadcom 4322 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States 518434-002 Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra,...
Page 42
Illustrated parts catalog Spare part number Description 518437-002 Atheros 9280AGN 802.11a/b/g/n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Djibouti, Dominica, the Dominican Republic, East...
Page 43
Illustrated parts catalog Spare part number Description 519269-001 Switch cover, Espresso Black with molded finish (includes LED board and cable) 531764-001 Display Screw Kit for use only with computer models with flush glass display assemblies 531877-001 Bottom hinge covers for use only with computer models with flush glass display assemblies 531902-001 Speaker assembly 533734-001...
Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Phillips P0 and P1 screwdrivers ■ Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V...
Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 91 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 516326-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. 4–6 Maintenance and Service Guide...
Removal and replacement procedures Battery Description Spare part number 8-cell, 73-Wh, 2.55-Ah Li-ion battery (for use with all computer systems) 480385-001 6-cell, 47-Wh, 2.2-Ah Li-ion battery (for use with computer systems equipped with the 486766-001 UMA system board only) Before disassembling the computer, follow these steps: 1.
Removal and replacement procedures Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 509419-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 509421-001 Before removing the optical drive, follow these steps: 1.
Removal and replacement procedures 5. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive, and then remove the bracket 2. Reverse this procedure to reassemble and install the optical drive. Hard drive covers Description Spare part number Hard drive covers for use with both primary and secondary hard drives...
Removal and replacement procedures Remove the primary hard drive cover: 1. Position the computer upside down with the front toward you. 2. Loosen the four Phillips PM2.5×6.0 captive screws 1 that secure the hard drive cover to the computer. 3. Lift the right side of the hard drive cover 2, and remove the cover 3. Reverse this procedure to install the primary hard drive cover.
Page 54
Removal and replacement procedures Remove the secondary hard drive cover: 1. Position the computer upside down with the front toward you. 2. Loosen the three Phillips PM2.5×6.0 captive screws 1 that secure the secondary hard drive cover to the computer. 3.
Removal and replacement procedures Hard drive ✎ The hard drive spare part kit (spare part number 517639-001) includes left and right bracket rails, a connector cable, Mylar cover with tab, and 4 rubber isolators. Description Spare part number 500-GB, 7200-rpm (select models only) 574640-001 500-GB, 5400-rpm 509417-001...
Page 56
Removal and replacement procedures 2. Use the Mylar tab 1 to slide the hard drive to the left 2, and then disconnect the hard drive cable 3 from the system board. 3. Remove the hard drive 4 from the hard drive bay. 4.
Removal and replacement procedures Memory module Description Spare part number 4096-MB SDRAM (DDR2, 800-MHz, PC2-6400, 1-DIMM) 582087-001 2048-MB (DDR2, 800-MHz, PC2-6400, 1-DIMM) 582086-001 1024-MB (DDR2, 800-MHz, PC2-6400, 1-DIMM) 582085-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Ä Description Spare part number Broadcom 4312 802.11b/g WLAN modules: For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, 504593-003 Guam, Puerto Rico, Trinidad and Tobago, the U.S.
Page 59
Removal and replacement procedures Description Spare part number ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, 518434-002 Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti,...
Page 60
Removal and replacement procedures Description Spare part number Atheros 9280AGN 802.11a/b/g/n WLAN module: ■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin 518437-001 Islands, and the United States ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, 518437-002 Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina,...
Page 61
Removal and replacement procedures 1. Disconnect the WLAN antenna cables 1 from the WLAN module. ✎ The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The gray WLAN antenna cable is connected to the WLAN module “Aux” terminal. 2.
Removal and replacement procedures RTC battery Description Spare part number RTC battery 449729-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures TV tuner module ✎ The TV tuner module spare part kit does not include a TV tuner module cable. The TV tuner module cable is included in the Cable Kit, spare part number 516328-001. The TV tuner external antenna cable with PAL jack is available using spare part number 482900-002. Description Spare part number DVB-T TV tuner module...
Page 64
Removal and replacement procedures Switch cover and keyboard Description Spare part number Switch cover, Moonlight White color (includes LED board and cable) 516300-001 Switch cover, Espresso Black color in molded finish (includes LED board and cable) 519269-001 Keyboard in Espresso Black color in painted finish (includes keyboard cable) For use in country or region Spare part number French Canada...
Page 65
Removal and replacement procedures Keyboards in Moonlight White color in molded finish (include keyboard cable) For use in country or region Spare part number Turkey 516356-141 The United Kingdom 516356-031 The United States 516356-001 Keyboard in Moonlight White color in painted finish (includes keyboard cable) For use in country or region Spare part number French Canada...
Page 66
Removal and replacement procedures 3. Turn the computer display-side up, with the front toward you. 4. Open the computer as far as possible. 5. Lift the rear edge 1 of the switch cover until it detaches from the computer. 6. Slide the switch cover 2 back far enough to access the keyboard screws. 7.
Page 67
Removal and replacement procedures 9. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board. 10. Remove the keyboard. 11. Disconnect the power button board cable 1 from the low insertion force (LIF) connector on the system board. 12.
Removal and replacement procedures Power button board Description Spare part number Power button board (includes cable) 518165-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures Speaker assembly Description Spare part number Speaker assembly 531902-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 516328-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1.
Removal and replacement procedures Display assembly ✎ All display assemblies include a webcam, 2 microphones, and 2 wireless antenna transceivers and cables. Description Spare part number 17.3-inch HD+ flush glass, AntiGlare display assembly, Moonlight White 516296-001 17.3-inch HD+ flush glass, AntiGlare display assembly, Espresso Black in molded 519260-001 finish 17.3-inch HD+ BrightView display assembly, Moonlight White...
Page 72
Removal and replacement procedures Remove the display assembly: 1. Disconnect the display panel cable 1 and the webcam/microphone cable 2 from the system board. 2. Remove the WLAN antenna cables from the clips 3 built into the top cover. 3. Disconnect the TV tuner cable from the system board 4. CAUTION: Support the display assembly when removing the following screws.
Page 73
Removal and replacement procedures ✎ Steps 6 through 21 provide display panel removal information for computer models equipped with BrightView display assemblies. See steps 22 through 34 for display panel removal information for computer models equipped with AntiGlare display assemblies. 6.
Page 74
Removal and replacement procedures 10. If it is necessary to replace the webcam module, pull the webcam module 1 up to release it from the adhesive strip. 11. Disconnect the webcam cable from the connector 2 on the webcam module. 12.
Page 75
Removal and replacement procedures 18. If it is necessary to replace the display hinges, remove the four Phillips PM2.0×4.0 screws 1 that secure each display hinge to the display panel. 19. Remove the display hinges 2. The display hinges are available using spare part number 516306-001. 20.
Page 76
Removal and replacement procedures ✎ Steps 22 through 34 provide display panel removal information for computer models equipped with AntiGlare display assemblies. See steps 6 through 21 for display panel removal information for computer models equipped with BrightView display assemblies. 22.
Page 77
Removal and replacement procedures 26. Disconnect the display logo LED cable from the display panel cable 1, and then remove the antenna cables from the display assembly clip 2, leaving them attached to the display enclosure. 27. Remove the display enclosure 3. The AntiGlare display enclosure is available using spare part numbers 519262-001 (Espresso Black), and 516443-001 (Moonlight White), and includes the display logo LED board and the wireless antenna transceivers and cables.
Page 78
Removal and replacement procedures 31. Disconnect the display panel cable 1 from the display panel, and then remove it from the back of the display panel 2. 32. If it is necessary to remove the display hinges and bracket, remove the six Phillips PM2.5×5.0 hinge screws 1 and the four Phillips PM2.0×3.0 screws 2 that secure the display hinges and bracket to the display panel.
Page 79
Removal and replacement procedures 34. If it is necessary to disassemble the display bracket, remove the two Phillips PM2.5×5.0 screws 1, and remove the center of the bracket 2. Reverse this procedure to reassemble and install the display assembly. 4–36 Maintenance and Service Guide...
Removal and replacement procedures Top cover Description Spare part number For use only with computer models equipped with a fingerprint reader and TouchPad, 516299-001 Moonlight White color For use only with computer models equipped with TouchPad only, Moonlight White 516360-001 color For use only with computer models equipped with a fingerprint reader and TouchPad, 519267-001...
Page 81
Removal and replacement procedures 3. Turn the computer right-side up, with the front toward you. 4. Disconnect the following cables from the system board: a. TouchPad board LIF cable 1 b. Fingerprint reader board LIF cable 2 (select models only) 5.
Page 82
Removal and replacement procedures 6. Lift the rear edge 1 of the top cover until it rests at an angle. 7. Remove the top cover 2 by lifting it straight up. Reverse this procedure to install the top cover. Maintenance and Service Guide 4–39...
Removal and replacement procedures System board ✎ All system board spare kits include replacement thermal material. Description Spare part number With discrete graphics subsystem and 1 GB of dedicated memory 574680-001 With discrete graphics subsystem and 512 MB of dedicated memory 574681-001 With UMA graphics subsystem and shared memory 574679-001...
Page 84
Removal and replacement procedures Remove the system board: 1. Disconnect the following cables from the system board: a. Audio/infrared board cable 1 ✎ The audio/infrared board cable connects to a LIF connector on the system board. b. Subwoofer cable 2 (select models only) c.
Page 85
Removal and replacement procedures Å WARNING: To avoid damaging the optical drive board, do not use the optical drive board to lift the system board out of the base enclosure. 3. Lift the right side of the system board up until it rests at an angle 2. 4.
Removal and replacement procedures Modem module ✎ The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 516328-001. Description Spare part number Modem module for use in all countries and regions except Australia and New Zealand 510100-001 Before removing the modem module, follow these steps: 1.
Page 87
Removal and replacement procedures 2. Remove the Phillips PM2.0×4.0 screw 1 that secures the modem module to the system board. 3. Lift the modem module 2 up. 4. Disconnect the modem module cable 3, and then remove the modem module from the system board. Reverse this procedure to install the modem module.
Removal and replacement procedures Audio/infrared board Description Spare part number Audio/infrared board (includes cable) 518166-001 Before removing the audio/infrared board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures USB board Description Spare part number USB board (includes cable) 518168-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures Subwoofer Description Spare part number Subwoofer 516333-001 Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Removal and replacement procedures TV tuner module cable ✎ The TV tuner module cable is available in the Cable Kit, spare part number 516328-001. Before removing the TV tuner module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures Modem module cable ✎ The modem module cable including the RJ-11 jack is available in the Cable Kit, spare part number 516328-001. Before removing the modem module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures Power connector cable ✎ The power connector cable is available in the Cable Kit, spare part number 516328-001. Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures Fan/heat sink assembly ✎ The fan/heat sink assembly spare kit includes replacement thermal material. Description Spare part number Thermal module, discrete graphics subsystem (includes fan/heat sink assembly) 533735-001 Thermal module, UMA graphics subsystem memory (includes fan/heat sink 533736-001 assembly) ✎...
Page 95
Removal and replacement procedures 4. Remove the fan/heat sink assembly 3 by lifting it straight up. ✎ The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor 1 and the heat sink section 2 that services it.
Page 96
Removal and replacement procedures 5. Turn the system board upside down, with the expansion port 3 and external monitor port toward you. 6. Disconnect the fan cable 1 from the system board. 7. Loosen the four Phillips PM2.5×6.0 captive screws 2 that secure the fan/heat sink assembly to the system board.
Removal and replacement procedures Processor ✎ All processor spare part kits include replacement thermal material. Description Spare part number AMD Turion™ X2 Ultra Dual-Core M640 35-W, 2.60-GHz processor with 2-MB L2 576256-001 cache AMD Turion X2 Ultra Dual-Core M620 35-W, 2.50-GHz processor with 2-MB L2 cache 576255-001 AMD Turion X2 Ultra Dual-Core M600 35-W, 2.40-GHz processor with 2-MB L2 cache 576254-001 AMD Turion X2 Dual-Core M520 35-W, 2.30-GHz processor with 1-MB L2 cache 583055-001...
Page 98
Removal and replacement procedures Remove the processor: 1. Turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. ✎ The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor.
Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. ✎ The fingerprint reader (select models only) cannot be used to access the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.
Setup Utility Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the arrow keys. ■...
Setup Utility Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. ■ To exit the Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press to return to the menu display.
Setup Utility System Configuration menu Select To do this Language Support Change the Setup Utility language. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology (select models Enable/disable the processor Virtualization Technology. only) Processor C6 State (select models only) Enable/disable the processor C6 sleep state.
Specifications Computer specifications Metric U.S. Dimensions for computer models with BrightView display assemblies Width 41.26 cm 16.24 in Depth 27.70 cm 10.90 in Height (front to rear) 3.52 to 4.44 cm 1.38 to 1.74 in Weight - BrightView (with optical drive, hard drive, and 3.51 kg 7.74 lbs battery)
Specifications Metric U.S. Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.
Specifications 17.3-inch HD+ BrightView display specifications Metric U.S. Dimensions Height 30.7 cm 12.15 in Width 33.1 cm 17.03 in Diagonal 43.9 cm 17.29 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Pixel resolution Pitch 0.259 ×...
Specifications System memory map specifications, AMD UMA graphics Size Memory address System function 128 KB 000A0000-000BFFFF nVidia MCP67M 16 KB B0000000-B0003FFF HDA Controller 8 KB B0004000-B0005FFF Standard Dual Channel PCI IDE Controller 4 KB B0006000-B0006FFF Standard OpenHCD USB Host Controller 256 B B0007000-B00070FF Standard Enhanced PCI to USB Host...
Screw listing This section provides specification and reference information for the screws used in the computer. Some screws listed in this section are available in the Screw Kit, spare part number 5163277-001. Phillips PM2.5×7.0 screw Color Quantity Length Thread Head diameter Black 7.0 mm 2.5 mm...
Page 115
Screw listing Where used: 4 screws that secure the display assembly to the computer Where used: 4 screws that secure the display bezel to the display enclosure on computer models equipped with an AntiGlare display assembly Where used: 2 screws that secure the display bezel to the display enclosure on computer models equipped with a BrightView display assembly 7–2 Maintenance and Service Guide...
Page 116
Screw listing Where used: 11 screws on the bottom of the computer that secure the top cover to the base enclosure Where used: 2 screws on the top of the computer that secure the top cover to the base enclosure Where used: One screw that secures the power connector and bracket to the base enclosure Maintenance and Service Guide 7–3...
Page 117
Screw listing Where used: 5 screws that secure the switch cover and keyboard to the computer 7–4 Maintenance and Service Guide...
Screw listing Phillips PM2.5×6.0 captive screw Color Quantity Length Thread Head diameter Silver 6.0 mm 2.5 mm 5.0 mm Where used: 4 captive screws that secure the primary hard drive cover to the primary hard drive bay Maintenance and Service Guide 7–5...
Page 119
Screw listing Where used: 3 captive screws that secure the secondary hard drive cover to the secondary hard drive bay Where used: 4 captive screws that secure the UMA heat sink assembly to the system board 7–6 Maintenance and Service Guide...
Page 120
Screw listing Where used: 6 captive screws that secure the discrete heat sink assembly to the system board Maintenance and Service Guide 7–7...
Screw listing Phillips PM2.0×4.0 screw Color Quantity Length Thread Head diameter Black 4.0 mm 4.5 mm Where used: One screw that secures the audio board to the base enclosure 7–8 Maintenance and Service Guide...
Screw listing Phillips PM2.0×4.0 screw Color Quantity Length Thread Head diameter Silver 4.0 mm 2.0 mm 4.5 mm Where used: One screw that secures the power button board to the switch cover Maintenance and Service Guide 7–9...
Screw listing Phillips PM2.5×4.0 screw Color Quantity Length Thread Head diameter Black 4.0 mm 2.5 mm 5.0 mm Where used: 2 screws (next to second hard drive bay) that secure the top cover to the computer Where used: One screw that secures the USB connector board to the base enclosure 7–10 Maintenance and Service Guide...
Screw listing Phillips PM2.5×4.0 screw Color Quantity Length Thread Head diameter Silver 4.0 mm 2.5 mm 5.0 mm Where used: 4 screws that secure the bottom cover to the display enclosure on computer models equipped with AntiGlare display assemblies Where used: 4 screws (on the bottom of the computer) that secure the switch cover to the computer Maintenance and Service Guide 7–11...
Screw listing Phillips PM3.0×4.0 screw Color Quantity Length Thread Head diameter Silver 4.0 mm 3.0 mm 5.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive 7–12 Maintenance and Service Guide...
Screw listing Phillips PM2.0×3.0 screw Color Quantity Length Thread Head diameter Silver 3.0 mm 2.0 mm 4.0 mm Where used: 4 screws that secure the top cover to the computer Where used: 2 screws that secure the WLAN module to the base enclosure Maintenance and Service Guide 7–13...
Page 127
Screw listing Where used: 4 screws that secure the keyboard to the computer Where used: One screw that secures the Bluetooth module to the computer 7–14 Maintenance and Service Guide...
Page 128
Screw listing Where used: One screw that secures the webcam module to the display enclosure Where used: 4 screws that secure the hinge bracket to the display panel (for computers equipped with flush glass display assemblies) Where used: 2 screws that secure the antenna transceivers to the display enclosure (for computers equipped with flush glass display assemblies) Maintenance and Service Guide 7–15...
Screw listing Phillips PM2.5×5.0 screw (black) Color Quantity Length Thread Head diameter Black 5.0 mm 5.0 mm Where used: 4 screws that secure the top cover to the computer 7–16 Maintenance and Service Guide...
Screw listing Phillips PM2.5×5.0 screw (silver) Color Quantity Length Thread Head diameter Silver 5.0 mm 5.0 mm Where used: 6 screws that secure the hinges to the display panel Where used: 2 screws that secure the bracket to the display panel Maintenance and Service Guide 7–17...
Screw listing Phillips PM2.5×5.0 broadhead screw (black) Color Quantity Length Thread Head diameter Black 5.0 mm 7.0 mm Where used: 3 broadhead screws that secure the system board to the computer 7–18 Maintenance and Service Guide...
Screw listing Phillips PM2.5×5.0 broadhead screw (silver) Color Quantity Length Thread Head diameter Silver 5.0 mm 7.0 mm Where used: 3 broadhead screws that secure the subwoofer to the base enclosure Maintenance and Service Guide 7–19...
Screw listing Phillips PM2.0×2.0 broadhead screw Color Quantity Length Thread Head diameter Silver 2.0 mm 5.0 mm Where used: One broadhead screw that secures the fingerprint reader board to the top cover 7–20 Maintenance and Service Guide...
Backup and recovery Recovering system information Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Backup and recovery ■ The computer must be connected to AC power during this process. ■ Only one set of recovery discs can be created per computer. ■ Number each disc before inserting it into the optical drive. ■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process.
Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: ✎ Be sure that the computer is connected to AC power before you start the backup process. ✎ The backup process may take over an hour, depending on file size and the speed of the computer. 1.
Backup and recovery 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer.
Connector pin assignments 1394 Signal Power Ground TPB- TPB+ TPA- TPA+ Audio-in (microphone) Signal Audio signal in Audio signal in Ground Maintenance and Service Guide 9–1...
Connector pin assignments Audio-out (headphone) Signal Audio out, left channel Audio out, right channel Ground External monitor Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...
Connector pin assignments HDMI Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2- Transition minimized differential signal (TDMS) data 1+ Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 0+ Transition minimized differential signal (TDMS) data 0 shield...
Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord set requirements Requirements for specific countries or regions Country/region Accredited agency Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO...
Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging Å...
Page 146
Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
Page 147
Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.
Page 148
Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.
Page 149
Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18.
Page 150
Recycling 19. Disconnect the display panel cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.
Page 151
Index 1394 port, location 2–7 specifications 6–4 boot options 5–4 boot order 5–4 AC adapter light, location 2–9 bottom components 2–10 AC adapters, spare part number 3–14 built-in device administrator password 5–3 Bluetooth device radio 2–5 antenna modem 4–43 components 2–1 wireless button 2–4 locations 2–1 WLAN device radio 2–5...
Page 152
Index creating recovery discs 8–1 illustrated 3–13 creating recovery points 8–3 precautions 4–2 product description 1–3 removing 4–12 Diagnostics menu 5–4 spare part numbers 3–6 4–12 Digital Media Slot 2–8 specifications 6–3 Digital Media Slot light 2–8 hard drive backup 8–3 display assembly hard drive bay, primary 2–10 removing 4–28...
Page 153
Index left-side components 2–7 location 2–9 light components 2–5 precautions 4–2 lights product description 1–4 AC adapter 2–9 removing 4–8 battery 2–6 spare part numbers 3–5 4–8 caps lock 2–5 optical drive board Digital Media Slot 2–8 removing 4–42 drive 2–6 spare part number 3–5 Num Lock 2–5 optical drive bracket, removing 4–9...
Page 154
Index spare part numbers 3–5 4–54 product description scheduling backups 8–2 audio 1–4 Screw Kit chipset 1–1 contents 7–1 Ethernet 1–4 spare part number 3–9 3–14 external media card 1–5 screw listing 7–1 graphics 1–2 security cable slot 2–9 hard drives 1–3 Security menu keyboard and pointing devices 1–6 administrator password 5–3...
Page 155
Index spare part numbers 3–3 4–21 switch cover and keyboard warranty period 3–1 4–5 removing 4–22 webcam spare part numbers 4–21 location 2–1 system backup 8–1 product description 1–4 system board webcam light 2–1 removing 4–41 Windows application key 2–4 spare part numbers 3–5 4–40 Windows logo key 2–4...