HP Pavilion DV7-4070 Maintenance And Service Manual
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HP Pavilion DV7-4070 Maintenance And Service Manual

Entertainment pc
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HP Pavilion dv7 Entertainment PC
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Summary of Contents for HP Pavilion DV7-4070

  • Page 1 HP Pavilion dv7 Entertainment PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 Components ... 6 Top components ... 6 TouchPad ... 6 TouchPad buttons ... 7 Lights ... 8 Buttons and Fingerprint Reader (select models only) ... 9 Keys ... 10 Front components ... 11 Right-side components ...
  • Page 6 Grounding guidelines ... 41 Component replacement procedures ... 44 Service tag ... 44 Computer feet ... 45 Battery ... 46 Primary hard drive cover ... 47 Hard drive ... 48 Secondary hard drive ... 50 WLAN module ... 52 RTC battery ... 55 Memory module ...
  • Page 7 Diagnostics menu ... 97 6 Specifications ... 98 Computer specifications ... 98 17.3-inch, HD+ flush glass AntiGlare display specifications ... 99 17.3-inch, HD+ BrightView display specifications ... 100 Hard drive specifications ... 101 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive ... 102 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications ...
  • Page 8 Display ... 123 Index ... 129 viii...

  • Page 9: Product Description

    Processors Chipset Graphics Description HP Pavilion dv7 Entertainment PC Intel® Core™ i7 processors Intel Core i7-840QM processor with 1.86-GHz, SC turbo up to 3.2-GHz, Quad 45W (select models only) Intel Core i7-820QM processor with 1.73-GHz, SC turbo up to 3.06-GHz, Quad 45W (select models only) Intel Core i7-740QM processor with 1.73-GHz, SC turbo up to 2.93-GHz, Quad...
  • Page 10 2048-MB total system memory (2048-MB × 1) Supports all Serial ATA (SATA) 9.5-mm/12.5-mm, 6.35-cm (2.50-in) hard drives Supports up to 2 hard drives Support for solid-state drives (SSD) Support for HP ProtectSmart Hard Drive Protection Dual hard drive configurations: ● 2-TB (1-TB, 5200-rpm × 2) ●...
  • Page 11 Category Optical drives Webcam Microphone Audio Ethernet Wireless Description Single hard drive configurations: ● 1-TB, 5200-rpm, 12.5 mm ● 750-GB, 5200-rpm, 12.5 mm ● 640-GB, 5400-rpm, 9.5 mm ● 500-GB, 7200-rpm, 9.5 mm ● 320-GB, 7200-rpm, 9.5 mm ● 250-GB, 7200-rpm, 9.5 mm ●...
  • Page 12 Category External media card Internal media card Ports Keyboard/pointing devices Power requirements Security Operating system Chapter 1 Product description Description 5-in-1 Digital Media Reader Digital Media Slot supports Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Secure Digital High Capacity (SDHC), Memory Stick (MS), Memory Stick Pro (MSP), xD Picture Card (XD) One half-size mini-card slot for WLAN Audio-in (stereo microphone)
  • Page 13 Category Serviceability Description Windows 7 Home Premium (32 and 64 bit) Windows 7 Home Basic (32 and 64 bit) AC adapter Battery (system) Hard drives (2) Memory module Optical drive Mini card components...

  • Page 14: Components

    Components Top components TouchPad Component TouchPad To view or change the pointing device preferences: Select Start > Devices and Printers. Right-click the device representing the computer. Select Mouse settings. Chapter 2 Components Function Moves the pointer and selects or activates items on the screen.

  • Page 15: Touchpad Buttons

    TouchPad buttons Item To view or change pointing device preferences: Select Start > Devices and Printers. Right-click the device representing your computer. Select Mouse settings. Description TouchPad On/Off button Left TouchPad button Right TouchPad button Function Turns the TouchPad on and off. Press and hold the button for two seconds to turn the TouchPad on and off.

  • Page 16: Lights

    Lights Item Description Caps Lock light Power light Volume Mute light Wireless light TouchPad light Fingerprint Reader light Chapter 2 Components Function On—The Caps Lock is on. ● On—The computer is on. ● Flashing—The computer is in Sleep. ● Off—The computer is off or in Hibernation. Amber—The computer sound is off.

  • Page 17: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and Fingerprint Reader (select models only) Item Description Power button Fingerprint Reader (select models only) This table describes the factory settings. For information about changing the factory settings, see Help and Support. Function Press the Power button to: ● Turn on the computer.

  • Page 18: Keys

    Keys Item Description Windows Logo key Windows Applications key Integrated numeric keypad Function keys Chapter 2 Components Function Press the esc and keys at the same time to display system information. Press the at the same time as a function key or the execute frequently used system functions.

  • Page 19: Front Components

    Front components Description Speakers Function Produce sound. Front components...

  • Page 20: Right-Side Components

    Right-side components Item Description Power light Hard Disk Drive light USB ports (2) Optical Drive light Optical drive AC Adapter light Power connector Security Cable slot Chapter 2 Components Function ● On—The computer is on. ● Flashing—The computer is in Sleep. ●...

  • Page 21: Left-Side Components

    Left-side components Item Description Vents (2) External Monitor port RJ-45 (network) jack HDMI port eSATA/USB port (select models only) USB port Audio-in (microphone) jack Audio-out (headphone) jack SD card reader Function Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 22: Bottom Components

    Bottom components Item Description Battery bay Battery Release latch Vents (7) Primary Hard Drive bay Integrated subwoofer Chapter 2 Components Function Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 23: Display Components

    Display components Item Description Internal microphones (2) Webcam light Webcam Function Record sound. On—The webcam is in use. Records video, and captures still photographs. Display components...

  • Page 24: Wireless Antennas (Select Models Only)

    Wireless antennas (select models only) On select computer models, at least two antennas (1, 2) send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 25: Additional Hardware Components

    Additional hardware components Item Description Power cord* AC adapter Battery* * Batteries and power cords vary in appearance by region and country. Function Connects an AC adapter to an AC outlet. Converts AC power to DC power. Provides power when the computer is not connected to an external power source.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. (1) Product name: This is the product name affixed to the front of the computer. (2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components.
  • Page 27 Service tag...

  • Page 28: Computer Major Components

    Computer major components Item Description 17.3-in display assembly HD+ BrightView display assembly with webcam and 2 microphones for use in silver computers Chapter 3 Illustrated parts catalog Spare part number 605324-001...
  • Page 29 Item Description HD+ flush glass AntiGlare display assembly with webcam and 2 microphones for use in silver computers HD+ BrightView display assembly with webcam and 2 microphones for use in black computers HD+ Brightview display assembly with webcam and 2 microphones for use in white computers NOTE: Display assembly components on page 26...
  • Page 30 Item Description (11) System board (includes replacement thermal material) With ATI Mobility Radeon HD 5470 discrete graphics subsystem and 512-MB of dedicated memory (Dual Core) and subwoofer With ATI Mobility Radeon HD 5650 discrete graphics subsystem and 1-GB of dedicated memory (Quad core) and subwoofer With ATI Mobility Radeon HD 5650 discrete graphics subsystem and 1-GB of dedicated memory (Dual core) and subwoofer With ATI Mobility Radeon HD 5470 discrete graphics subsystem and 512-MB of...
  • Page 31 Item Description Atheros AR9285 802.11b/g/n module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Canada, Cape Verde, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East...
  • Page 32 Item Description Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea,...
  • Page 33 Item Description Broadcom BCM94313 802.11b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Cayman Islands, Chile, People's Republic of China Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica,...

  • Page 34: Display Assembly Components

    Display assembly components Flush glass display assembly spare parts Item Description Display enclosure (includes wireless antenna transceivers and cables and logo LED board and cable) Webcam/microphone module Display Hinge Kit (includes right and left hinges) Flush glass display assembly (includes display panel cable) Display Cable Kit (includes display panel cable, and Webcam cable) Display hinge cover Display Screw Kit (not illustrated)

  • Page 35: Brightview Panel

    BrightView panel Item Description Display bezel For use in silver computer models For use in all other computer models Display hinge cover Display Hinge Kit (includes left and right hinges) Display panel (includes display panel cable) Webcam/microphone module Display Cable Kit (includes display panel cable and Webcam cable) Wireless antenna (select models only) Display enclosure For use in silver computers...
  • Page 36 Item Description For use in white computers For use in black computers Display Rubber Kit (not illustrated, includes display bezel rubber screw covers) Display Screw Kit (not illustrated) Chapter 3 Illustrated parts catalog Spare part number 605339-001 605331-001 605341-001 605332-001...

  • Page 37: Mass Storage Devices

    Mass storage devices Item Description Optical drive (includes bezel and bracket) Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe Hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators): ●...

  • Page 38: Miscellaneous Parts

    Miscellaneous parts Description AC adapters 65-W AC adapter 65-W AC adapter PFC 90-W AC adapter PFC 90-W AC adapter PFC 120-W AC adapter PFC Power cords: Australia and New Zealand Belgium, Bulgaria, the Czech Republic, Finland, France, Germany, Greece, Hungary, Iceland, the Netherlands, northwest Africa, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, and Turkey Asia/Pacific region, French Canada, Latin America, Thailand, and the United States...
  • Page 39 Description DVB-T antenna Screw Kit ● Phillips PM2.5×6.5 screw ● Phillips PM2.5×5.0 screw ● Phillips PM2.5×4.0 screw ● Phillips PM2.5×3.0 screw ● Phillips PM2.5×1.5 screw ● Phillips PM2.0×3.0 screw ● Phillips PM2.0×1.5 screw Spare part number 581223-001 605643-001 Miscellaneous parts...

  • Page 40: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 465541-003 Full-function remote control with teletext 490371-001 Power cord for use in the Asia/Pacific region, French Canada, Latin America, Thailand, and the United States 490371-011 Power cord for use in Australia and New Zealand 490371-021 Power cord for use in Belgium, Bulgaria, the Czech Republic, Finland, France, Germany, Greece, Hungary, Iceland, the Netherlands, northwest Africa, Norway, Poland, Portugal, Russia, Slovakia, Spain,...
  • Page 41 Spare part Description number 582564-002 Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El...
  • Page 42 Spare part Description number 593836-001 Broadcom BCM94313 802.11b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Cayman Islands, Chile, People's Republic of China Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark,...
  • Page 43 Spare part Description number 603785-001 640-GB, 5400-rpm hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) 604787-001 Fan/heat sink assembly for use only with computer models equipped with discrete memory 605319-001 System board for ATI Mobility Radeon HD 5470 discrete graphics subsystem and 512-MB of dedicated memory (Dual Core) 605320-001...
  • Page 44 Spare part Description number 605344-051 Keyboard for use in France 605344-061 Keyboard for use in Italy 605344-071 Keyboard for use in Spain 605344-121 Keyboard for use in French Canada 605344-131 Keyboard for use in Portugal 605344-141 Keyboard for use in Turkey 605344-171 Keyboard for use in Saudi Arabia 605344-211...
  • Page 45 Spare part Description number 605415-001 Hard Drive Hardware Kit (not illustrated, includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) 605416-001 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 605417-001 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive 605560-005 Atheros AR9285 802.11b/g/n module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain,...
  • Page 46 Spare part Description number 615308-001 System board for ATI Mobility Radeon HD 5650 discrete graphics subsystem and 1-GB of dedicated memory (Dual core) and subwoofer 615442-001 Display bezel for BrightView display assemblies 615443-001 Base enclosure (includes rubber feet) for use only with silver computer models 616746-001 750-GB, 5200-rpm hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators)

  • Page 47: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 48: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 49: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 50: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 51: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 52: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 78 screws, in 13 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 53: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 605644-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures...

  • Page 54: Battery

    Battery Description 6-cell, 55-Wh, 2.55-Ah Li-ion battery for use with all computer models 6-cell, 62-Wh, 2.8-Ah Li-ion battery for use with all computer models 9-cell, 93-Wh, 2.8-Ah Li-ion battery for use with all computer models Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 55: Primary Hard Drive Cover

    Primary hard drive cover Description Primary hard drive cover Before removing the primary hard drive cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes left and right bracket rails, a connector cable, Mylar cover with tab, and 4 rubber isolators. Description 1-TB, 5200-rpm (select models only) 750-GB, 5200-rpm (select moldels only) 640-GB, 5400-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm 160-GB, SSD...
  • Page 57 Disconnect the hard drive by sliding it to the left (2), and then remove the hard drive (3) from the computer. If it is necessary to replace the hard drive bracket or any of the hard drive bracket components, remove the following: ●...

  • Page 58: Secondary Hard Drive

    Reverse this procedure to install the hard drive. Secondary hard drive NOTE: The hard drive spare part kit includes left and right bracket rails, a connector cable, Mylar cover with tab, and 4 rubber isolators. Description 1-TB, 5200-rpm (select models only) 750-GB, 5200-rpm (select models only) 640-GB, 5400-rpm 500-GB, 7200-rpm...
  • Page 59 Remove the secondary hard drive: Remove the four hard drive screws (1). Disconnect the hard drive by sliding it to the left (2), and then remove the hard drive (3) from the computer. Reverse this procedure to install the secondary hard drive. Component replacement procedures...

  • Page 60: Wlan Module

    WLAN module Description Atheros AR9285 802.11b/g/n module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Canada, Cape Verde, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East...
  • Page 61 Description Intel 1000 802.11b/g/n WLAN module for use in Andorra, Antigua, Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kenya, South Korea, Kuwait, Kyrgyzstan, Latvia, Lebanon, Nether...
  • Page 62 Remove the primary hard drive cover (see Remove the primary hard drive (see Remove the WLAN module: CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 63: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 64: Memory Module

    Memory module Description 1-GB memory module 2-GB memory module 4-GB memory module Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 65: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and bracket. Description Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe Before removing the optical drive, follow these steps: Shut down the computer.

  • Page 66: Keyboard

    Remove the optical drive (2). Reverse this procedure to reassemble and install the optical drive. Keyboard Description Keyboard (includes keyboard cable) NOTE: For a detailed list of available keyboards, see on page Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Remove the keyboard: Remove the two Phillips PM2.5×6.5 screws (1) that secure the keyboard to the computer. Slide the keyboard release switch (2) (in the battery bay) to the right. Turn the computer display-side up, with the front toward you, and open the computer as far as possible.
  • Page 68 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is connected and disconnect the cable (2) from the system board. Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures...

  • Page 69: Top Cover

    Top cover Description Top cover (includes TouchPad and TouchPad buttons) for use only with silver computer models equipped with a fingerprint reader; and includes fingerprint reader board Top cover (includes TouchPad and TouchPad buttons) for use only with black computer models not equipped with a fingerprint reader Top cover (includes TouchPad and TouchPad buttons) for use only with white computer models not equipped with a fingerprint reader...
  • Page 70 Remove the following screws: ● 3 Phillips 2.5×2.0 screws (in the optical drive bay) ● 2 Phillips 2.5×1.5 screws (in secondary hard drive bay) ● 3 Phillips 2.5×6.5 screws (battery bay) Turn the computer display-side up, with the front toward you. Open the computer as far as possible.
  • Page 71 Remove 2 Phillips 2.5×6.5 screws (under keyboard). Disconnect the fingerprint reader ribbon cable (1), TouchPad ribbon cable (2), and power button ribbon cable (3) from the system board. Component replacement procedures...
  • Page 72 Lift the top cover (1) and remove from the computer (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 73: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 74 Remove the power button board (2) and cable. Reverse this procedure to install the power button board. Chapter 4 Removal and replacement procedures...

  • Page 75: Display Assembly

    Display assembly Description 17.3-inch HD+ BrightView display assembly with webcam and 2 microphones for use in silver computers 17.3-inch HD+ flush glass AntiGlare display assembly with webcam and 2 microphones for use in silver computers 17.3-inch HD+ BrightView display assembly with webcam and 2 microphones for use in black computers 17.3-inch HD+ BrightView display assembly with webcam and 2 microphones for use in white computers...
  • Page 76 Remove the display assembly: Disconnect the WLAN cables (1) from under the system board and the display panel cable (2) from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 77 Remove the display assembly (2). NOTE: Steps 4 through 17 provide display assembly internal component removal information for computer models equipped with flush glass display assemblies. See steps 18 through 29 for display assembly internal component removal information for computer models equipped with BrightView display assemblies.
  • Page 78 Turn the display assembly upside down, with the bottom toward you. Lift and release the bottom of the display enclosure (1). Disconnect the display logo cable (2) from the display panel cable. Route the webcam cable and antenna cables (3) through the hinge channel. Remove the display enclosure (4).
  • Page 79 Disconnect the webcam/microphone module cable (3) and remove the webcam/microphone module. The webcam/microphone module is available using spare part number 603660-001. Disconnect the display panel cable from the display panel. The display panel cable is available in the Display Cable Kit using spare part number 605333-001. If it is necessary to replace the display hinges, remove the six Phillips PM2.5×5.0 screws (1) that secure the display hinges to the top of the display panel.
  • Page 80 Remove the display hinge assembly (3) by lifting it straight up. The Display Hinge Kit is available using spare part number 605334-001. The Display Screw Kit is available using spare part number 611251-001. The left and right sides of the display hinge assembly are secured using four PM 2.5×4.0 screws (1) to a bracket (2) as shown in the following image.
  • Page 81 If it is necessary to replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: (1) Two rubber screw covers on the display bezel bottom edge. The display rubber screw covers are included in the Display Rubber Kit, spare part number 605341-001.
  • Page 82 Remove the display bezel (4). The display bezel is available using the spare part number 605340-001 for silver computer models or 615442-001 all other computer models. If it is necessary to replace the display panel, remove the two Phillips PM2.5×5.0 screws from the top corners and the six Phillips PM2.5×5.0 screws (1) from the display hinges.
  • Page 83 Remove the display hinges (2). The display hinges are available in the Display Hinge Kit, spare part 605342-001. The display hinge screws are available in the Display Screw Kit, spare part number 605332-001. If it is necessary to remove the webcam/microphone module, lift the module (1) and then disconnect the module cable (2).
  • Page 84 If it is necessary to remove the wireless antennas, remove two Phillips PM2.0×3.0 screws (1) and lift (2) the antennas and cables to remove from the display enclosure. The wireless antennas are available using spare part number 605359-001. If it is necessary to remove the display power panel which includes display panel cable and Webcam cable, remove the adhesive plastic strip (1) from the display panel cable, and lift the cable (2).

  • Page 85: System Board

    System board NOTE: The system board spare kit includes replacement thermal material. Description System board with ATI Mobility Radeon HD 5470 discrete graphics subsystem and 512-MB of dedicated memory (Dual Core) System board with ATI Mobility Radeon HD 5470 discrete graphics subsystem and 512-MB of dedicated memory (Dual Core) and subwoofer System board with ATI Mobility Radeon HD 5650 discrete graphics subsystem and 1-GB of dedicated memory (Quad core)
  • Page 86 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● RTC battery (see ● Memory module (see ● WLAN module (see ● Fan/heat sink assembly (see ●...

  • Page 87: Usb Board

    Lift up on the right side of the system board until it is at approximately a 45-degree angle (2), and then lift the system board to the right and up and out of the base enclosure (3). Reverse this procedure to install the system board. USB board Description USB board (includes cable)

  • Page 88: Bluetooth Module

    Top cover (see Display assembly (see Remove the USB board: Disconnect the USB board cable (1) from the LIF connector on the system board. Remove the Phillips PM2.5×5.0 screw (2) that secures the USB board to the base enclosure. Remove the USB board (3) from the base enclosure. Reverse this procedure to install the USB board.
  • Page 89 Remove the primary hard drive cover (see Remove the following components: Hard drive (see Hard drive on page Secondary hard drive (see Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page Display assembly (see Remove the Bluetooth module: Disconnect the Bluetooth module cable (1) from the system board.

  • Page 90: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 91: Optical Drive Connector

    Remove the speaker assembly (3). Reverse this procedure to install the speaker assembly. Optical drive connector Description Optical drive connector Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 92: Subwoofer

    Display assembly (see USB board (see Remove the optical drive connector: Remove the two Phillips PM2.5×3.0 screws (1) that secure the optical drive connector to the base enclosure. Remove the optical drive connector (2) . Reverse this procedure to install the optical drive connector. Subwoofer Description Subwoofer...

  • Page 93: Power Connector Cable

    Remove the primary hard drive cover (see Remove the following components: Hard drive (see Secondary hard drive (see Optical drive (see Keyboard (see Top cover (see Display assembly (see USB board (see Remove the subwoofer: Disconnect the subwoofer cable from the system board (1). Remove the three Phillips PM2.5×4.0 broadhead screws (2) that secure the subwoofer to the base enclosure.
  • Page 94 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC Adapter from the computer.

  • Page 95: Fan/Heat Sink Assembly

    Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare kit includes replacement thermal material. Description For use only with computer models equipped with graphics subsystems with UMA memory For use only with computer models equipped with ATI Mobility Radeon HD 5470 graphics subsystems with discrete memory For use only with computer models equipped with ATI Mobility Radeon HD 5650 graphics...
  • Page 96 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Remove the primary hard drive cover (see Remove the following components: Hard drive (see Secondary hard drive (see Optical drive (see...
  • Page 97 Remove the fan/heat sink assembly (2). Disconnect the fan cable (3) from the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
  • Page 98 Loosen the four Phillips PM2.5×3.0 captive screws (1) that secure the fan/heat sink assembly to the system board. Remove the fan/heat sink assembly (2). Disconnect the fan cable (3) from the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.

  • Page 99: Processor

    Processor NOTE: The processor spare part kit includes thermal material. Description Intel Core i7-820QM processor with 1.73-GHz, SC turbo up to 3.06-GHz, Quad 45W (select models only) Intel Core i7-720QM processor with 1.6-GHz, SC turbo up to 2.8-GHz, Dual 45W (select models only) Intel Core i5-540M processor with 2.53-GHz, SC turbo up to 3.06-GHz, Dual 35W Intel Core i5-520M processor with 2.4-GHz, SC turbo up to 2.93-GHz, Dual 35W...
  • Page 100 Lift the processor (2) straight up and remove it. NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket. Reverse this procedure to install the processor. Chapter 4 Removal and replacement procedures...

  • Page 101: Setup Utility (Bios)

    Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility is used even when the Windows operating system is not working. NOTE: The fingerprint reader (select models only) cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 102: Using Setup Utility

    Using Setup Utility Changing the language of Setup Utility To change the language of Setup Utility: NOTE: If Setup Utility is not running, begin at step 1. If Setup Utility is running, begin at step 2. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu screen appears, press the –...

  • Page 103: Restoring Default Settings In Setup Utility

    NOTE: If Setup Utility is running, begin at step 1. If Setup Utility is not running, begin at step 2. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu screen appears, press the –...

  • Page 104: Exiting Setup Utility

    Exiting Setup Utility Exit Setup Utility with or without saving changes. ● To exit Setup Utility and save the changes from the current session: If the Setup Utility menus are not visible, press the arrow keys to select Exit > Exit Saving Changes, and then press the ●...

  • Page 105: System Configuration Menu

    System Configuration menu Select Language Support Virtualization Technology (select models only) LAN Power Saving (select models only) Fan Always On Action Keys Mode Boot Options Diagnostics menu Select Primary Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test Function Change the language of Setup Utility.

  • Page 106: Specifications

    Specifications Computer specifications Dimensions Width Depth Height (front to back) Weight (with optical drive, hard drive, and battery) Second hard drive adds: Camera adds: Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating...

  • Page 107: Inch, Hd+ Flush Glass Antiglare Display Specifications

    Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 17.3-inch, HD+ flush glass AntiGlare display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration...

  • Page 108: Inch, Hd+ Brightview Display Specifications

    17.3-inch, HD+ BrightView display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pitch resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 100 Chapter 6 Specifications Metric 23.3 cm 39.8 cm 43.9 cm Up to 16.8 million 200:1 200 nits typical 0.23868 ×...

  • Page 109: Hard Drive Specifications

    Hard drive specifications 1-TB* Dimensions Height 12.5 mm Length 100.2 mm Width 69.85 mm Weight 152 g Interface SATA( 3 type GB/sec) Transfer rate Synchronous 97 MB/ (maximum) Security security Seek times (typical read, including setting) Single track 2 ms Average (read/ 12/16 ms write)

  • Page 110: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Dl Drive

    Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode...

  • Page 111: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive With Lightscribe Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Standard disc Mini disc Access time Random Full stroke Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM...
  • Page 112 Hardware DMA DMA2* DMA3 DMA4 104 Chapter 6 Specifications System function Not applicable Not applicable Direct memory access controller...

  • Page 113: System Interrupt Specifications Uma

    Intel 5 Series/3400 Chipset Family PCI Express Root Port 1 -3B42 Intel Turbo Boost Technology Driver Intel 5 Series/3400 Chipset Family USB Enhanced Host Controller - 3B34 High Definition Audio Controller HP Mobile Data Protection Sensor Microsoft ACPI-Compliant System Intel Graphics Media Accelerator HD System interrupt specifications UMA 105...

  • Page 114: System Interrupt Specifications (Discrete)

    Intel 5 Series 4 Port SATA AHCI Controller Intel® 5 Series/3400 Chipset Family USB Enhanced Host Controller - 3B34 High Definition Audio Controller HP Mobile Data Protection Sensor Microsoft ACPI-Compliant System ATI Mobility Radeon HD 5470 Intel WiFi Link 1000 BGN...

  • Page 115: System Interrupt Specifications (Switchable Graphics)

    Intel 5 Series 4 Port SATA AHCI Controller - 3B29 Intel Turbo Boost Technology Driver Intel 5 Series/3400 Chipset Family USB Enhanced Host Controller - 3B34 High Definition Audio Controller HP Mobile Data Protection Sensor Microsoft ACPI-Compliant System Relatek PCIe GBE Family Controller ATI Mobility Radeon HD 5650...

  • Page 116: System I/O Address Specifications

    System I/O address specifications I/O address (hex) 00-1F 20 - 21 24 - 25 28 - 29 2C - 2D 2E -2F 30 - 31 34 - 35 38 - 39 3C - 3D 40 - 43 4E - 4F 50 - 53 70 - 77 81 - 91...
  • Page 117 I/O address (hex) AC - AD B0 - B1 B2 - B3 B4 - B5 B8 - B9 BC - BD C0 - DF 380 - 38E 3B0 - 3BB 3C0 - 3DF 400 - 47F 4D0 - 4D1 500 - 57F 680 - 69F 800 - 80F 810 - 817...

  • Page 118: System Memory Map Specifications

    System memory map specifications Size 640 KB 128 KB 48 KB 160 KB 64 KB 15 MB 58 MB 58 MB 2 MB 4 GB 64 KB 110 Chapter 6 Specifications Memory address 00000000-0009FFFF 000A0000-000BFFFF 000C0000-000CBFFF 000C8000-000E7FFF 000E8000-000FFFFF 00100000-00FFFFFF 04800000-07FFFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF...

  • Page 119: Backup And Recovery

    To check for the presence of a recovery partitions, select Start > Computer. If the partition is present, an HP recovery drive is listed in the Hard Disk Drives section of the window.

  • Page 120: Creating Recovery Discs

    Creating recovery discs HP recommends creating recovery discs so that the system can be restored to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 121: Backing Up Your Information

    Backing up your information As you add new software and data files, back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.

  • Page 122: Using Windows Backup And Restore

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore: NOTE: Be sure that the computer is connected to AC power before starting the backup process. NOTE: The backup process might take over an hour, depending on file size and the speed of the computer.

  • Page 123: Restore To A Previous Date And Time

    Recovery discs are included for computers that do not have a partition. Use these discs to recover the operating system and software. To check for the presence of a recovery partitions, select Start > Computer. If the partition is present, an HP recovery drive is listed in the Hard Disk Drives section of the window.
  • Page 124 On some models, a recovery from the partition can be performed on the hard drive. This restores the computer to its factory condition. To restore the system from the partition: Access Recovery Manager by either: ● Selecting Start > All Programs > Recovery Manager > Recovery Manager. –...

  • Page 125: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Audio-out (headphone) Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone) 117...

  • Page 126: External Monitor

    External monitor 118 Chapter 8 Connector pin assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...

  • Page 127: Hdmi

    HDMI Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1 shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock- Not connected DDC clock DDC data Ground...

  • Page 128: Network)

    RJ-45 (network) Universal Serial Bus 120 Chapter 8 Connector pin assignments Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Signal +5 VDC Data - Data + Ground...

  • Page 129: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 130: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country or region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 131: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 132 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 133 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 134 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 135 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Display 127...
  • Page 136 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 137 Index AC adapter identifying 17 spare part numbers 30, 37 administrator password 96 antenna, spare part numbers 31, 32 antennas 16 applications key, Windows 10 audio, product description 3 audio-in (microphone) jack pin assignments 117 audio-out (headphone) jack pin assignments 117 audio/infrared board removal 80 spare part number 80...
  • Page 138 display hinge cover spare part numbers 27, 35 display hinge cover, spare part numbers 26 Display Hinge Kit spare part numbers 35 Display Hinge Kit, spare part numbers 26, 27, 72 display panel, BrightView illustrated 27 spare part numbers 27 display panel, flush glass illustrated 26 spare part numbers 26...
  • Page 139 microphone, product description 3 model name 1 monitor port pin assignments 118 monitor port, external 13 mute light, identifying 8 navigating in Setup Utility 94 network jack, pin assignments 120 operating system, product description 4 optical drive precautions 40 product description 3 removal 57 spare part numbers 22, 29, 57...
  • Page 140 speaker assembly removal 82 spare part number 21, 36, 82 speakers 11 specifications Blu-ray Disc ROM Drive 102 computer 98 display 99, 100 DVD±RW and CD-RW Combo Drive 103 hard drive 101 I/O addresses 108 interrupts 105, 106, 107 memory map 110 optical drive 102, 103 system DMA 103 starting Setup Utility 93...

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