HP OmniBook 6000 Reference Manual page 110

Troubleshooting Your Computer
Troubleshooting Techniques
2. Open the hardware Device Manager.
3. Double-click Modem to list the current modem devices.
4. Double-click the internal modem, then select the option to disable the modem.
Check the port settings in Control Panel:
1. Click Start, Settings, Control Panel, then double-click System.
2. Open the hardware Device Manager, then double-click Ports (COM & LPT).
If the serial or parallel port is not working
Make sure the port connection is secure.
Check the port settings in Control Panel:
1. Click Start, Settings, Control Panel, then double-click System.
2. Open the hardware Device Manager, then double-click Ports (COM & LPT).
Use the BIOS Setup utility to make sure the serial and parallel ports are enabled—see
"To run the BIOS Setup utility" on page 78.
Test the ports with the DiagTools diagnostics. See "Testing the Hardware" on
page 113.
If the USB port is not working
Contact the vendor of the peripheral device—as well as HP—for the latest versions of
the USB drivers.
Check the port settings in Control Panel:
1. Click Start, Settings, Control Panel, then double-click System.
2. Open the hardware Device Manager, then double-click Universal Serial Bus
Controller.
Contact the vendor of the peripheral device—and the HP Notebook Web site
(www.hp.com/notebooks)—for the latest version of the driver for the device.
Test the USB port with the DiagTools diagnostics. See "Testing the Hardware" on
page 113.
110 Reference Guide