Customer Assistance Information - Chevrolet 2009 Traverse Owner's Manual

Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure ...........................7-1
Online Owner Center .............7-3
Customer Assistance for
Text Telephone (TTY)
Users .................................7-4
Customer Assistance Offices ...7-5
GM Mobility Reimbursement
Program .............................7-6
Roadside Assistance
Program .............................7-6
Scheduling Service
Appointments ......................7-8
Courtesy Transportation .........7-9
Collision Damage Repair ......7-10

Customer Assistance Information

Reporting Safety Defects
Reporting Safety Defects to
the United States
Government ......................7-14
Reporting Safety Defects to
the Canadian Government ...7-14
Reporting Safety Defects to
General Motors ..................7-14
Service Publications
Ordering Information ...........7-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy .............................7-16
Event Data Recorders ..........7-16
® .............................7-17
OnStar
Navigation System ...............7-17
Radio Frequency
Identification (RFID) ............7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
7-1