Appendix 2: Basic Troubleshooting Checklists For Ifp & Il Series; Part I: Customer Feedback Form (Customer Information And Description Of Problem) - BenQ RM750K Installation Handbook

Appendix 2: Basic Troubleshooting Checklists for IFP & IL
series
Dear Customer,
In order to avoid unnecessary delays and a volley of questions back and forth may we ask, kindly
fill in the form below. The more comprehensive information we have the faster our response
will be.
Part I: customer feedback form (customer information and
description of problem)
Onsite contact person:
Phone number:
E-mail address:
Address of unit:
Model name:
Quantity on site:
Quantity affected:
Problem frequency:
Problem type:
Short problem description
Connections visible:
Are the affected units connected to a faceplate
Are the cables passing though any wall or floor trunking?
Is the original USB cable
being used?
80 Appendix 2: Basic Troubleshooting Checklists for IFP
______ unit(s).
______ unit(s).
Constantly
Touch Power
HDMI D-Sub (VGA)
(Figure 1) (Figure
Question
(Figure 3) provided by BenQ
Intermittently
Display
USB
2) (Figure 3)
Yes
(Figure 6)?
After a while
Android/APP Other
DVI DisplayPort
(Figure 4) (Figure
Not
No
certain
5)