BenQ ST550K User Manual
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BenQ ST550K User Manual

BenQ ST550K User Manual

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ST550K
Digital Signage
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Summary of Contents for BenQ ST550K

  • Page 1 ST550K Digital Signage User Manual...
  • Page 2 Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

  • Page 3: Table Of Contents

    Important safety instructions..........2 Notes on the LCD panel of this display........2 Safety notice for remote control..........3 Battery safety notice ............... 3 BenQ ecoFACTS................4 Package contents ..............5 Setting up the display ............6 Mounting the display............... 6 Installing the desktop stands ............
  • Page 4 Table of Contents Operations in the OSD menu............ 23 Picture menu................24 Sound menu................. 25 Setting menu................26 Multimedia operation ............27 Multimedia buttons on the remote control ......27 Viewing files..................28 Working with Android OS..........32 About All Apps................33 Browser...................

  • Page 5: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords The lightning flash with arrowhead used with the equipment must have symbol, within an equilateral triangle, is...

  • Page 6: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 7: Safety Notice For Remote Control

    Important safety instructions • LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to 'screen burn-in' or 'image retention' which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for more than two hours.

  • Page 8: Benq Ecofacts

    Important safety instructions BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting...

  • Page 9: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. LCD display Power cord x 1 VGA cable x 1 Remote control HDMI cable x 1 AAA battery x 2 Quick start guide Base x 1...

  • Page 10: Setting Up The Display

    Setting up the display Setting up the display Mounting the display You can install the display on a vertical surface with a suitable wall mounting bracket or on a horizontal surface with the optional desktop stands. Please pay attention to the following notes during installation: •...
  • Page 11 Setting up the display Installing the display on a wall VESA Standard: 200 x 300 mm (4 holes) 1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface. Make sure that the size of the cloth is larger than the display. 2.

  • Page 12: Parts Of The Display And Their Functions

    Parts of the display and their functions Parts of the display and their functions Rear panel Name Description • Select/confirm options in On-Screen Display (OSD) menu. INPUT • Select input sources. Scroll through settings and options in the OSD menu. /...

  • Page 13: Input/Output Terminals

    Parts of the display and their functions Input/output terminals Name Description Access multimedia files on USB drives directly. USB-4 Receive the control signals from LAN interface /a computer, connecting RJ45 terminals (This network port is only used for the closed Android OS on this product). Receive 4K2K 30Hz supported signals from an external device.
  • Page 14 Parts of the display and their functions Input/output terminals Name Description Output digital audio signals via a coaxial cable to an external COAXIAL OUT device. Receive audio signals from an external device. AUDIO IN COMPONENT Receive component video signals from an external device. (YPbPr) Access multimedia files on USB drives directly.

  • Page 15: Remote Control

    Parts of the display and their functions Remote control POWER Turn the display on or off. INPUT Select the input source. CH RETURN TV Channel return Note: It is only working on some specific regions. INFO Show the information of the current input source. Favorite TV program Note: It is only working on some specific regions.
  • Page 16 Parts of the display and their functions Open the WPS office app in Android M-Player Open the Media Player app in Android. X-Sign Open the X-Sign app in Android. Setting Open the setting function in Android. BLANK Blank and mute the screen (the screen will turn black) when the OSD menu is off.

  • Page 17: Using The Remote Control

    Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery compartment cover. 2. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment. The supplied batteries are provided for your convenience so that you can operate the display straight away.

  • Page 18: Connection

    Connection Connection Connecting audio/video signals Pay attention to the following notes when you connect cables: • Please turn off all devices. • Familiarize yourself with the audio/video ports on the display and the devices you want to use. Be aware that incorrect connections may adversely affect picture quality. •...
  • Page 19 Connection Connecting the digital inputs 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI 1 input jack on the display using an HDMI cable. 2. To view a video image from this input, press the INPUT button and choose HDMI HDMI cable Computer...
  • Page 20 Connection Connecting the YPbPr component video input 1. Connect the YPbPr jacks on the display to the component output jacks on an A/V device (such as a VCR or DVD player) using a component video cable. 2. Connect the DVD player's audio output jacks to the L/R jacks on the display using a suitable audio cable.
  • Page 21 Connection Connecting the multimedia inputs To view multimedia files on the USB flash drive: 1. Plug the USB flash drive in the USB port. 2. When the users insert the USB, a notice will be popped up, which would lead the users to the Multi-media mode.

  • Page 22: Connecting Power

    Connection Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). • The supplied power cord is suitable for use with 100-240V AC power only. •...

  • Page 23: Basic Operations

    Basic operations Basic operations Turning the display on or off Power Button Only by switching on the master switch will either power button work. To turn on or off the display, press the power button on the display’s control panel or on the remote control. Turning off the power still consumes power.

  • Page 24: Switching Input Signals

    Basic operations Switching input signals Press the INPUT button and those signal selection buttons on the remote control or the INPUT button on the control panel to select an input signal. ST550K Input Source YPbPr HDMI 1 HDMI 2 HDMI 3...

  • Page 25: Updating Software

    Select save and press the OK button. A successful message appears on the screen. Wireless Connection This display only supports BenQ WDRT8192 WiFi dongle. Please contact your local dealer for more information on configuring the wireless connection. Updating software Whenever a new version of the software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display.

  • Page 26: The Osd (On-Screen Display) Menu

    The OSD (On-Screen Display) menu The OSD (On-Screen Display) menu OSD menu overview Menu name Options/functions See page • Picture Mode • Contrast • Brightness • Hue • Sharpness Picture • Saturation • Color Temperature • Zoom Mode • Image Noise Reduction •...

  • Page 27: Operations In The Osd Menu

    The OSD (On-Screen Display) menu Operations in the OSD menu Using the control panel buttons Using the remote control 1. Press MENU to open the OSD menu. 1. Press MENU to open the OSD menu. 2. Press  or  to select an item. 2.

  • Page 28: Picture Menu

    The OSD (On-Screen Display) menu Picture menu Picture Standard Picture Mode Contrast Brightness Sharpness Saturation Color Temperature Standard Zoom Mode Full Move Switch Menu:Exit OK/Source:Select Name Description Picture Mode Adjust the effects of images: Standard, Soft, User, Bright. Adjust the layerings of images: increase the analog value to improve the Contrast contrast and decrease the analog value to reduce the contrast (0-100).

  • Page 29: Sound Menu

    The OSD (On-Screen Display) menu Sound menu Sound Sound Mode Standard Bass Treble Balance Surround Coaxial Output Alone Listen Move Switch Menu:Exit OK/Source:Select Name Description Sound Mode Select the audio mode: Standard, Music, Movie, User. Adjust the bass: increase the analog value to increase the bass and Bass decrease the analog value to reduce the bass (0-100).

  • Page 30: Setting Menu

    Sleep Time Minutes, 60 Minutes, 90 Minutes, 120 Minutes, 180 Minutes, 240 Minutes. Users can decide if they want the BenQ logo to be shown when the machine is turned on: Default, On. Power Logo (The function is optional, please refer to the actual product.) Update the Fireware by USB port.

  • Page 31: Multimedia Operation

    Connecting the multimedia inputs on page 17 for details. 2. When a USB flash is inserted in ST550K, a message will pop up to inform the users to turn on the APP. The users can decide if they want to turn the APP on or not.

  • Page 32: Viewing Files

    Multimedia operation Viewing files To view the files on your USB flash drive, simply plug your USB flash drive to the USB jack on the display and select from PICTURE, SONG, VIDEO. PICTURE List all the supported image files in thumbnail view. Select the image you want to display and perform the functions as provided on the screen according to your needs.
  • Page 33 Multimedia operation SONG Select the track you want to play and perform the functions as provided on the screen according to your needs. Music Player Menu Options Play the previous track. Pause / resume music playing. Play the next track. Set the repeat playing mode: All, Single, Random.
  • Page 34 Multimedia operation VIDEO Select the video file you want to play and perform the functions as provided on the screen according to your needs. Video Player Menu Options 00:00:10 00:12:28 Play the previous video. Select the speed of fast rewind. Pause / Play the video.
  • Page 35 Multimedia operation Type Format Decode Audio Resolution Frame Rate Mbit/sec H.264 3840 x 2160 XviD / MPEG2 / 1920 x 1080 MPEG4 MJPEG 1280 x 720 H.264 3840 x 2160 MPEG4 / RV9 1920 x 1080 MPEG1 / MPEG2 1920 x 1080 MPEG2 1920 x 1080 MPEG4...

  • Page 36: Working With Android Os

    Working with Android OS Working with Android OS To switch to the Android OS, do the following: 1. Press the INPUT button on the remote control/control panel and select ANDROID. The home screen appears. 2. Select the application that you want to access. •...

  • Page 37: About All Apps

    Working with Android OS About All Apps To operate the Android OS, use the touch pen or the buttons on the remote control. Application Name/Icon Description Access the web pages. Refer to Browser on page 34 Browser ( more information. Edit contents with X-Sign Designer.

  • Page 38: Browser

    Working with Android OS Browser to launch Browser. With this application, you can view web pages. Before launching the application, make sure your display is properly connected to the lnternet. Tap the icon on the top panel to activate its function. Slide on the screen to scroll the viewed page.

  • Page 39: X-Sign

    After editing the contents, users can import the file to the display through USB flash drive. The contents will then be played automatically. X-Sign Designer can be downloaded from BenQ website. Please refer to the postcard in the accessory pack for the instructions.

  • Page 40: Es File Explorer

    Working with Android OS ES File Explorer to launch ES File Explorer. With this application, you can manage the files and applications. Tap the category on the left panel and select the desired folder to browse. Tap a file in the folder, then you can view or edit the file according to the available options.

  • Page 41: Multimedia

    Working with Android OS Multimedia to launch Multimedia. With this application, you can browse the photos, songs, or videos stored on the internal memory or the connected storage devices. • Tap all to view all files. • Tap picture to view the photos. Tap the desired photo to view it in full screen. •...
  • Page 42 Working with Android OS Photo Format Decode Resolution Required DRAM size JPG / JPEG Base-line 15360 x 8640 3.96 Progressive 1024 x 768 Non-interlace 9600 x 6400 3.66 Interlace 1200 x 800 3.66 9600 x 6400 3.66 Audio Format Decode Note Need to be licensed when using AC3 format...

  • Page 43: Settings

    Working with Android OS Settings to launch Settings. With this application, you can view and configure the settings of your device. System Settings Application Manager Network Language & input Date & Time Backup / Update About Tap the desired menu option to enter its submenu. Menu Option Description Application Manager...

  • Page 44: Wps Office

    Working with Android OS WPS Office to launch WPS Office. With this application, you can open almost any file format including PDFs and Microsoft Word, PowerPoint and Excel documents. Tap the icon on the top panel to access its function. Function Description Tap to browse and open a file.

  • Page 45: Product Information

    Product information Product information Specifications Specifcations Item ST550K Backlight D-LED Panel size 55" Pixel pitch (mm) 0.42 (H) x 0.315 (V) Native resolution (pixels) 3840 x 2160 Brightness (cd/m LCD panel (typical) Contrast (typical) 1200:1 Response time (ms) (typical) Panel Bit...
  • Page 46 Product information DVI daisy chain RS232 control daisy chain Image setting Standard/Soft/Bright/User Picture mode Sharpness enhancement Proof of image retention Dimming control Blank Feature Freeze 10-bit color processing Built-in video wall support Scheduling Source / volume control HDMI-HDCP De-Interlacing / comb Filter Ambient light sensor Specifcations and functions are subject to change without notice.

  • Page 47: Dimensions

    Product information Dimensions ST550K Unit: mm...

  • Page 48: Supported Input Signal Resolution

    Product information Supported input signal resolution Input source Resolution S-Video YPbPr HDMI 640 x 480 @ 60Hz 640 x 480 @ 67Hz 640 x 480 @ 72Hz 640 x 480 @ 75Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 800 x 600 @ 75Hz 832 x 624 @ 75Hz 1024 x 768 @ 60Hz...
  • Page 49 Product information 720p (30Hz) 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (24Hz) 1080p (25Hz) 1080p (30Hz) 1080p (24Psf) 1080p (25Psf) 1080p (50Hz) 1080p (60Hz) 2160p (24Hz) 2160p (25Hz) 2160p (30Hz) • : supported • Blank: not supported...

  • Page 50: Troubleshooting

    Troubleshooting Troubleshooting Problem Solution No picture Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
  • Page 51 Troubleshooting The remote control does • Have you locked the remote control function? Unlock the not work. function and try again. • Check for incorrect battery orientation. • Check for dead batteries. • Check your distance and angle from the display. •...

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