Appendix 2: Basic Troubleshooting Checklists; Part I: Customer Feedback Form (Customer Information And Description Of Problem) - BenQ PL460 Installation Handbook

Appendix 2: basic troubleshooting checklists

Dear Customer,
In order to avoid unnecessary delays and a volley of questions back and forth may we ask,
kindly fill in the form below. The more comprehensive information we have the faster our
response will be.
Part I: customer feedback form (customer information and
description of problem)
Onsite contact person:
Phone number:
E-mail address:
Address of unit:
Model name:
Quantity on site:
Quantity affected:
Problem frequency:
Problem type:
Short problem description
Connections visible:
Are the affected units connected to a faceplate
Are the cables passing though any wall or floor trunking?
Is the original USB cable
being used?
(Check from the OSD menu if possible. Go to Setting >
Information.)
______ unit(s).
______ unit(s).
Constantly
Touch Power
HDMI D-Sub (VGA)
(Figure 1) (Figure
Question
(Figure 3) provided by BenQ
Intermittently
Picture
USB
2) (Figure 3)
Yes
(Figure 6)?
Appendix 2: basic troubleshooting checklists
After a while
External Other
device(s)
DVI DisplayPort
(Figure 4) (Figure
Not
No
certain
5)
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